Sprung a leak, called service centre, on hold a long time, then scheduled for 4 days later. Not acceptable, leaky water and no hot water. Went to facebook, posted my unhappiness, got a call scheduled for the next day! Decided, renting and service agreement was not worth it, bought a new tank, service technician came, removed tank (he was awesome). Tank 8 years old, paid on time for 8 years, made one call on our service agreement and totally disappointed that the expectations was a 4 day wait with no hot water and water leaking in my finished basement. Alternative, drain your tank yourself, so the service agreement is not worth paying for!
I was totally impressed with the technician, he was very professional, he was actually the only good piece to this entire experience.