Reliance Home Comfort reviews (13630)

Brad and Devon from Nauss installed my air conditioning and did a fantastic job! They were efficient and knowledgeable. My house is now cool and comfortable...this is one of the best purchases I've made for my house.

AC stopped working on Saturday. I bought it from Sears and Reliance has taken over the warranties for them. Called Reliance at 8 am and they said someone would be over between 10-2. 2 pm comes, no one has showed up. Call Reliance again, they said they will contact their tech and make sure he attends. Called Reliance at 5pm and told them no one has shown up. Reliance said they'll contact their tech and to call them back at 6:30 if no one shows up. 6:30 comes and goes and no one shows up. Call Reliance again, they accidentally (?) hang up on me after waiting on the phone for 20 minutes. Call them back, they said someone might show up by 8:30 pm but he had another job before me. How is there another job before me? I called at 8:30 am and Reliance said I had an appointment for 10-2. 8:30 comes and goes and nothing. So I call Reliance again at 9:30 and ask them what went wrong. Why did no one come even though I called more than 12 hours ago and you promised someone would show up multiple times. The Reliance lady said her computer system froze and that she would need to call me back. She never calls me back after I waited more then 20 minutes on call waiting. I was never once rude to Reliance operators through this increasingly shoddy service. Why tell me someone will come when no one does? My family wasted our whole day waiting for Reliance to come with nothing to show for it. The Reliance front line people tell me things (e.g. we'll call you back, someone will show up) and never deliver. I can only think that as a Sears warranty person we kept getting bumped back in the queue. Well, I'm also a Reliance water heater customer and used Reliance to repair my furnace and previous AC. After this experience I'm resolving to remove the Reliance water heater by the end of the year and will tell people far and wide to stay away from this terrible service. ----- Ryan

2nd time two months we've needed service...1st time we were without hot water for 5 days. Now, water heater is broken, our basement is flooded...and nobody can come until tomorrow??? Is this the "priority" service they advertise? I think not. Avoid this company at all costs. An absolute disgrace.

I called and tried to place a service call, took, a rep over 30 minutes without succeeding to book an apt. Should not take that long. Kept getting put on hold. Then calls back and tried to book an apt. Was told it was for the next day between 1 and 6 pm. Waited all day long and luckily I called to check on the apt. To my dismay it was booked for the following day. My air conditioning is not working correctly for the complete home. Only 2 yrs old. I have 10 yrs parts and labour warranty. Was told by Jen customer rep that she will make sure tech comes for the window time between 1 and 6 pm. Still no tech called or showed up. It is now 7.15pm. What a waste of $4000 when trying to get service. Horrible customer service and no service. I am calling again to see what crap is happening with reliance customer service and tech service.

Heather came to my house for a quote, after a month I called her back and she showed up the next day to complete the transaction. My children and dogs were jumping all over her she played with them and honestly felt more like I had a friend than a "sales person" here. She is extremely friendly and I would highly recommend her to anyone. Very professional and personable!!

We just purchased a AC/furnace system from Reliance. Cyrus (advisor), Marcus and Bruce(technician/installer) were all very courteous and professional at what they do. From the time we booked an appointment to the time having the system completely installed, it took less than a week. We are very impressed, happy and satisfied with our dealing with Reliance; and would definitely recommend Reliance to our friends.

Our air conditioner seems to be on the frits. The service guy 'Tim' quickly assessed the problem and repaired it. We are cool again in the summer heat wave. Tim is very knowledgeable in his field.

Water tank was leaking. I called reliance yesterday. I didn't notice they open on the weekends. And Wes called and showed up right on time and fixed the problem. and he showed me how to adjust the temperature. And we talked about reliance products for future cost saving and equipment replacement.

Bruce and Marcus stayed out home for 9+ hours to install the furnace and AC. They have done a great job, every single piece is installed perfectly, and they cleaned up all the mess before they left. They also provided us with some helpful information that they did not have to tell us. I will surely choose Reliance products and service again if needed.

I would like to thank both Len B 3268 and Brendan 4122 for their work on installing my air conditioner. They were both professional and competent, also quite knowledgeable, answered all my questions. Most pleasant and respectful. Thank you for a job well done! Stay Cool!!