Reliance Home Comfort reviews (13630)

Reliance is great for booking service / maintenance each year and I'm very content with that and the professional techs that do the work. Regretfully the A/C that was installed a couple years ago had not been working do to an installation omission / failure setting up. A special thanks goes to Service Technician 0742 (Scott) for correcting the problem yesterday June 27th 2016 and getting the A/C operating as it should have.

excellent and professional rep for your company.Norman listened and understood what we needed and Norman recommended exactly what was needed.Will recommend this rep any day of the week. No pushing or trying to sell up. Appointment was quick without any hic-ups.Wednesday Andrew and Jon Installed the furnace and A/C. 5 star job. Professional and very efficient at the job. I would recommend then any day of the week. and as a retired contractor and have seen and fired many from my site. I would hire them full time.

So far so good. They were on time and worked quickly. They were polite. And I could understand them. I only gave them a seven as I do not like the locked in 15 year contract. T.

They were on time, worked neatly and efficiently. Daniel and Andrew were very knowledgeable, helpful and polite. They showed us how everything worked, and answered all questions that we had. I would highly recommend this company to my family and friends.

Was having the roof done and realized the chimney was crumbling. Called at 6:15pm and the tech was there to inspect by 7:00! The new power-vented tank was installed the next day by noon! Thanks Reliance and Harry R (tech)

Told to be home 10-2. They sent a tech who couldn't fix the problem. He said be home 2-4 for next tech. No one called by 5. Told they tried to reach me (I was here). Told someone will come 5-8. Now after 8. 10 hours and no service. Seriously bad customer service.

Great and quick service! The Ac went on the brink. Alec was our sales rep after we had Big-Joe check our old furnace for a possible fix. Joe made sure that Alec could make it later in the day and Alec tried to get the install completed as quickly as possible given that we had a pending heat wave. Amir and Adam were our installers a day later. We ran into a problem with the size of the AC. Seems that everything get's taller, except Ac's when they are high efficiency - it was huge. Between Alec, and the boys we made a decision to move the Ac's location. They did a great job - levelling the new area and they did a "super clean/neat" job with the extended pipes and wires along the side of the house. Same with the humidifier and condenser. We just had a renno in the basement - and again - a great job with the pipes and wires in the utility room. I get really tired of lazy contractors that slap things together. They were also very knowledgeable and we had a little education session on the install and how to use the new equipment. They were friendly and patient and worked6 hrs straight. We were very happy that there were no leaks in the existing pipe of the Ac when they did the pressure test, because I didn't want to tear up the ceilings we just put in. We have had a plan with Reliance for maintenance for many years and are keeping it - there is peace of mind with all one's equipment. Thank you Reliance and to all the boys that were involved in this project. They made the whole thing quick and easy even when there are pending challenges (which there always are)! Keep up the good work and keep your boys happy - they are amazing!

From the time I placed the service request call and work completion it was only 90 minutes. Great service from Andrew with AWHeating in Brockville. Very efficient from the start of the call (don't get put off by automated phone system) , to the appointment set up, to Andrew's arrival and departure.

Mario came out this morning to find a leak, after another repair person was out on Friday. Mario was professional, courteous and incredibly helpful. He found that there was a very small leak on the outside of the unit, filled a very small amount of refrigerant, and made sure that it was cooling the house down before he left. He suggested that since I am not on a contract, that I have a new unit installed and continue to rent. He took the time to find out what my needs were, and was able to provide solutions that would fit what I needed. He made several calls on my behalf to make sure it could be done quickly. He went out of his way to make sure I was getting the best service. I was disappointed with the service call I had on Friday afternoon. The gentleman was friendly, but did not do much, or make any suggestions. He told me that the refrigerant was entirely gone (he told me that was based on him touching the two pipes. One was supposed to be hot and one was supposed to be cool and the cool one was hotter than the hot one), and that meant there was a leak and it was probably somewhere in the walls and we would have to open up the walls to find the leak. That worried me and he said that it was a problem with the way my home was built and offered no remedies. That's when he put in the call or a leak investigation for today.

Many thanks for Reliance Technician Sam Demelo, who repaired my water heater, and restore the hot water in my house. He did a beautiful job, demonstrated high level of professionalism, excellent customer services. He analyze the problem and found quickly the solution, the part that needs to be replace, he worked quickly and precise, and explained all the steps that he will perform to repair the water heater. Excellent work Sam, Thanks again!!