Reliance Home Comfort reviews (13630)

Had our own endless tank by Bosh for 13 years.It saves on gas but it also limits one person a time to use hot water as the flow rate is lower. Bosh is excellent for a small cabin. We rented and saved on installation compared to another company.

I have an EMERGENCY and been on hold for 3 hours - phones are either busy or I am placed on hold. NO options to email a customer service either! I am really angry!

Reliance was called to my home because we had problems with our Hot Water Tank running and then shutting down constantly never stopping. We were booked for Mon. but got a call Sun. morning to see if they could come that day . They were there within the hour. The serviceman was very polite and very friendly. Very impressed with the service. Delores Simpson

I scheduled a service appointment last Thursday (May 25th) over the phone to have Reliance come and look at an air conditioner that I bought from them 6 years ago. I took a half-day off of work (using my vacation time) on Friday because "Shawn" was supposed to come between 1pm-7pm. I waited at home and nobody show up. When I called Reliance they informed me that they were busy and I would have to reschedule the appointment. Nobody even bothered to notify me that they are not coming. When I called again at 7pm they said that "Shawn" should be there no later than 9pm. Because of this, I had to miss a family dinner... 9pm passed - No show and again nobody bothered to call me. I called again and was told to rescheduled for Monday (today May 30th) between 7am-11am because I was told they don't work weekends (huh?). I had to take another half-day off of work... UPDATE: I just got off the phone with Reliance at 10:30 just to follow-up on my service call and they told me that they were busy and that "Shawn" should be there sometime today... WTF? I was on hold for more than 10 minutes listening to Reliance's recordings boasting about how their customer service was excellent... Reliance has now cost me another vacation day used - Trapped in my home just waiting for a service guy to show... Who knows, perhaps when I call again later this afternoon, I'll have to reschedule for another day - B.S. They don't care about their customers... Why even buy a service plan from them if they don't even show? I am VERY dissatisfied.

I assumed the rental agreement when I purchased my home. I'm switching to a tankless with another company and they are charging me a $100.00 "Account Closure" fee. Ha... They charge $100 for me to deliver their water tank... to them! They should call it a "Final Gauge Fee" or a "Screw You Fee". Beyond that, they refuse to send me the original agreement, signed by the previous owner which should include some reference to this fee... (yeah right)... *Update - They sent a signed agreement which did not stipulate the actual fee. Then sent a brochure from a company that no longer exists which stated there was a $100 account closure fee. Then sent the back of the signed agreement which stated a $75 fee. Meanwhile, their standard account closure fee is $40. They agreed to waive the charge, but then sent a final bill for a full month rental (not pro-rated), then sent a pro-rated bill with a $75 closure. Finally all fee charges cleared and account closed. Appreciate the fee waive... but this should have been easier. Thanks to Penny for helping to resolve. Polite and professional throughout. I bumped the score up to 4 points and they all belong to her...

Our AC was broken, so we called for a technician to come and look at it. We had to wait 48 hours, then the dispatch called me to let me know they were running late, I said that was fine. We have dogs and I have asthma, so I really wanted to get it fixed. A later appointment worked great. Then Dispatch said they would be really late, I again said that would be fine. Then there was an awkward silence, then he told me he was actually calling to cancel and usually when the push appointments back to 1am - people cancel them so they don't have to. We had to re book the next day. Technician 1042 came out. He spent over 4 hours working on our AC and did a great job. He spent the time to show my what he was doing. While he was showing me, the Dispatch called and wanted him to leave my job that was taking a long time to go on 2 other calls and a technician would come back later. Lucky for me we had a great technician and he stayed and finished. So here is my review 1. dispatch was unsatisfying and misleading, I did not enjoy doing business with them. I much prefer people are honest from the get go. 2. Our technician did a great job, if not for him we would no longer be a customer. 3. The home protection plan has great value, as all of our repair cost of over $600 were covered.

Spent 90 minutes on hold - only to be told that it would be three days before someone could look at my water heater that leaked all over my floor. Their suggestion to stop more water damage was to turn off the water. With the weather being hot and humid I guess that they believe my family shouldn't shower for 3 days. Going to buy a water heater - then if I need service I can call through the phone book guaranteed I can get someone to service it same day if I owned it. Called again the next day only to find that they service person didn't even book the appointment - now the wait is 4 days

My water heater was broken on a Sunday and it was fixed within two hours of my call. The tech Ken Hill was prompt and efficient. He was in and out in twenty minutes.

Booked an appointment for Friday, May 27th. Waited 7 hours, called them, and was told that I had been rebooked to Saturday. The only problem there is that I took a half day off work to wait for them because the appointment was Friday. I only discovered I had been rebooked after calling them myself. Twice. Only on the second call did I get a straight answer with a rebooked appointment. After waiting 3 hours into the booking window on Saturday and no one showing up, I called again. Turns out they rebooked me yet again, and yet again they didn't call me to tell me. This wasted a day that my family and I could have spent enjoying the summer weather. Instead, I stayed home and sweated through the afternoon waiting for a service call again. At least on Saturday I got through to Michelle in customer service. She was responsive, helpful, and understanding of my increased impatience with a company that couldn't be bothered to notify a customer that they rebooked something. She was able to confirm and escalate a Sunday morning appointment. Sunday morning came, and thankfully Steve showed up. He diagnosed the issue, and fixed it. He then explained the warranty (something I thought I had completely purchased back in December, but apparently all I purchased was the "heating" portion, not the five dollar add in "cooling" portion). So, while I thought I was covered for this, turns out I wasn't. The only reason I wasn't covered for this was that the person who came to fix my furnace in December explained only the heating portion and signed me up only for that. In the end, we have multiple instances of horrid customer service by a company that I figured would be more interested in customer service. But, and I can't emphasize this enough, we had two very good people that I dealt with there. From my feelings at this time, those two people are rare within Reliance Home Comfort. Or should I say, Unreliable Home Discomfort, as that's really all I've had for two straight days dealing with them.

Phoned Reliance on my lunch break 4x.. didn't get through and waited for over 45 minutes.. had to give up and go to work. finally after 2 calls on the weekend got to talk to someone. All I needed was a filter for my Furnace since my old one is very dirty. Was told it would be 3 weeks to have one dropped off... 3 weeks.. I was told by the rep (when we bought the furnace) we could call and have one dropped off within a day or 2.. I mean all they have to do is drop it off. So I spent 4.5 hours on wait for a 5 minute conversation in which I'm told I have to wait 3 weeks to get a filter. I have to down grade you from a 1 https://homestars.com/companies/318259-reliance-home-comfort/reviews/348635 to a 0