Reliance Home Comfort reviews (13631)

Bruce was on time, courteous and efficient. Reliance is always on time and follows thru. we have been pleased with them. We are on there maintenance plan and it is worth the cost.

Tech arrived on time, introduced themselves and began the install. Very cordial and efficient. Took time to explain the product and how it worked, etc. Would like to Thank Daniel B. and Chris Z.

Lina Alviar came to my house to give me a quote on a furnace and a AC unit she was very Up beat knew what she was talking about and informative .could not ask for a better salesperson.Idid buy

Matt and Neil were the gentlemen who installed my new furnace and air. They were very professional and polite. They were on time and worked efficiently. I felt safe leaving them in my home. They both came and left with a smile on their face. Both had patience to explain the system to both myself and my husband. They left my home clean. I would be happy to recommend their service! Thank you Matt and Neil. :)

Hot water became intermittent and the PRV was leaking. Service Tech Philip Sirek was excellent, called to advise he was on his way and when he was done fixing the water heater he explained the problem. Great work!

very satisfied with the repair technician. He explained everything and kept my house and work area clean and took the time to lay down a carpet. also he did a great job and seemed very knowledgeable and apologetic for what happened. I would certainly recommend him anytime again. His name was tyler and team member # 2392. Thank you.

Was having problems with our furnace, unfortunately our calls under our warranty were contracted out due to how busy Reliance is however after 2 failed attempts to find the problem we finally had a Reliance tech check it out and right away he tested it and said we needed a new furnace! So we had a meeting with Jon Eagle....he was prompt and very efficient at writing us up under the option that suited us best and the next morning we had 2 Reliance servicemen (John & Danny)here to install our new furnace. I am sitting here very pleased with how fast it was all done and over with. They said we would be up and running in a couple of hours and they were true to their word as well as very pleasant to deal with. Thanks to you all!

A long story short.....I decided to get a new HVAC from Reliance of which they told me was the infinity was the best on the market ...they claimed it would take 8 hours to install.....it actually took 12 hours ...they left the house and it was still not completed....i even bought them supper....different technicians arrived stating that it was installed incorrectly so it took several more hours....once installed the system kept shutting off...after several technicians (more than 7 because no one could tell me what was wrong with the system) and several months (1 year actually) of constantly calling Home Reliance and the manager (trust me when i said they do not return calls as it is up to you)... they finally figured out that they install a system way to large for my home...so they replace the entire system will a smaller one....please note that my system was over heating therefore constantly shutting on and off during the winter months.......one day they did not show up for 12 hours during a day it was -18....ps...I have a 2 year old. By the way, we also had several no shows during this entire event.....very frustrating. Anyways, this was eventually resolved.... now that our system was working well and as the year progressed we called for our yearly maintenance.....a no show of course..... than they showed up after several calls without a filter.....more time passes and we call for yearly maintenance again... last week ....the technician shows up with no filter (states customer service never told him)therefore says he will not do the service and promises to get the filter on Monday and come back ....of course Monday rolls around and no show... i call back again ....technician shows up today and of course no filter...now it is on order and i have to wait Please note that every time i call customer service they tell me that they inform the technician of the unit, model etc therefore they will have everything on hand to finish the regular maintenance call..... Now that you know the story...you decide I am paying a lot of money a month for poor service, and multiple no shows ......

I experienced fast, excellent service! Thank-you Steve for coming quickly and solving my issue promptly and in a friendly manner. Many thanks to all the folks at Reliance Home Comfort in the Cambridge area!

Waited from 10-2 for inspector to arrive. Called at 1:50 and was told inspector was running late. By 6pm they still had not arrived. Called again and was told they had come earlier. But they never showed up. NOT IMPRESSED.