ANTA Plumbing

Rating: 4.8 out of 5

ANTA Plumbing reviews (409)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Jun 2017

    Shoddy work and no accountability

    We hired anta to do plumbing for our major renovation (full interior gut job) which included all new drains, kitchen and bathroom hookups, including basement bathroom and laundry. About three years after the renos where complete we started noticing a sulphur smell when we ran the laundry and not long after we had major flooding in our basement bathroom. We called Anta and from the moment we began our interaction and to the end, it was a terrible and stressful experience. The person on the phone refused to acknowledge what was in our contract (work done and warranty period), and when we asked to speak to someone else they refused to give their name. One person even asked 'Oh, is this for HomeStars?" and then never provided their name and quickly put us on hold for a long time. After two missed appointments for which my husband and then I had taken time off work for, they just began putting us on indefinite hold as soon as we would call (one time I was on hold for 20 minutes). They finally agreed to come and inspect and after breaking through the tile in our laundry room it was discovered the washing machine was connected to a pipe that went no where! So for three years every time we did laundry huge amounts of water was being dumped directly unto our foundation. To make matters worse the flooding had spread through to the adjacent bathroom because under the tub was just pipe and earth and there had never been any concrete poured. To give them credit Anta did finally come and fix the laundry pipe, connecting it properly and did pour concrete where it was missing in the bathroom and under the tile in the laundry room. However we were left with significant water damage to our bathroom tiles and walls and a huge hole in the wall connecting the bathroom and laundry. At this point we just wanted to be free of Anta and agreed that we would not pursue legal action and they would pay us $700 to cover the damages to the walls and tiles which we would fix ourselves. They required that we work through their lawyer to sign paperwork noting we would not sue and then we would receive the cheque. From December 2015 to December 2016 the lawyer was difficult and never agreed to see us at times we were available to complete the paperwork. We agreed to even see notaries to make getting the paperwork done more easily if the lawyer was not available and finally also had a lawyer contact Anta's lawyer directly at which point they claimed we were uncooperative and said they would no longer deal with us. All in all it was shoddy craftsmanship but a nightmare actually dealing with them. Save yourself a lot of trouble and go with another company.

    Answer from pro:

    Sorry Oliver you found the experience not at the level you expected. We tried to be very cooperative and solve the problem you had at the moment; which was not the part of the drain we worked on. We sent a crew at ****NO CHARGE**** to replace the additional portion you mentioned on your review. We recommended a sub-contractor to fix your drywall for the price of $240 plus tax, but you asked for a $700 reimbursement and hired your own sub-contractor to replace the piece of drywall will make you happy. We accepted this as the best way to make complimentary repair and provided you with financial support with your small drywall repair. As per our conversation over the phone we were not able to figure out how you would like to accept this support; instead of calling and getting no response from you we pass the cheque to our representative and the representative sent you a letter. He spoke with you over the phone with an offer to come and pick up the cheque at your convenience. I wish I was able to make every customer of ours happy. We really tried to make every possible step in your case as well. Free crew and financial support just to be supportive to our customers. One more time, we do apologize if you did not accept our support and find our services not fair enough. We will try to look back and make corrections on a path of bringing our customer to a better level of satisfaction. Anta Team

    Reply created 13 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2017

    Correct plumbing for a hose bibb and install 3/4 turn shut-off

    We called several companies for a quote on this small job. AnTa's price was reasonable and they were very quick to come by for an estimate. We confirmed the work with AnTa, and they were available to do the work the next morning. Slewa from AnTa arrived right on time, discussed the job with us, and completed everything without a hitch. The installation looked and functioned great. At the end, we forgot to get a quick quote for a second job. Slewa came right back, had a look, and noticed that our ABS drain/clean-out had just never been glued! He ran to his truck, grabbed some glue, sealed it up, and didn't ask for a dime. A true professional! AnTa needs to do all it can to keep guys like this happy. Great experience and highly recommended. Great customer service all around, efficient, effective, and professional.

    Answer from pro:

    Thank you so much for your positive review! When it comes to competitive pricing and punctuality, we try to do our very best. We also make sure to do our very best job, which means that our technicians have a trained eye for improperly installed plumbing; We really do take pride in our work! If you are ever uncertain about any additional plumbing elements around the house, you are more than welcome to give us a call and we'll book you in to take a look. Thank you, ANTA Team.

    Reply created 6 Jun 2017
  • Review from Customer of ANTA Plumbing
    Rating: 5 out of 5
    Review left on 18 May 2017

    Outdoor hose waterline disconnected

    Our outdoor hose faucet became disconnected from the house line and we only found out as we were setting up our patio furniture. We took a chance on this company mainly because the reviews were very positive. We called Anta up and they came the very next day at precisely the time they stated (amazing!). He removed a portion of our deck plank in order to access the house waterline and proceeded to fix and reconnect the line. The whole procedure took 45 mins. Best part of this was how courteous Slewa (the plumber) was. I've got their card on hand in case of any future plumbing issues. Highly recommend this company. ~MM

    Answer from pro:

    We really do appreciate the positive review! Our advanced scheduling system allows us to serve our customers very close to the promised time of arrival. We understand that timing can be very crucial for different occasions, so we do our very best to get the job done on time, promising professional results as well. We're also happy to hear that you have our card! You are more than welcome to call us any time of day, and we will be there to assist you! Thank you, ANTA Team

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2017

    Replace cracked clay pipes

    After several nasty sewage backups in the basement shower of our 100 year old house which various drain companies cleared by snaking, Anta excavated the (finished) floor and replaced the clay pipe with PVC. I couldn't be happier with their price, professionalism, and the care they took to minimize the mess & damage, both inside as well as to our front (landscaped) lawn.
  • Review from Rhonda C
    Rating: 5 out of 5
    Review left on 7 May 2017

    basement water-proofing

    I reviewed Anta Plumbing in 2013 when I had an emergency first in one building of mine, then another building. Both times, I was impressed with their efficiency, deep knowledge, and hard workers. So 4 years later, I contacted them as I had a basement flooding from four directions. They quoted me on exterior water-proofing, and completed the work in horribly difficult conditions (from freezing cold, to down-pouring rains with a make-shift cover over the work area, to hot sun and hard clay ground). They completed the work when they said they would, and price didn't change. But I must give a special mention to SLAVA, who has worked with them for years. He is incredibly knowledgeable, honest, and transparent. I work with trades constantly, and his qualities, set him apart. I trust him, and I don't trust (trades) easily. I also value Tanya, who essentially runs the place. She knows the business from ground up, and sticks to her word. I eagerly recommend this company today, as I did four years ago. Absolute pleasure to deal with them.
  • Review from bg
    Rating: 5 out of 5
    Review left on 28 Feb 2017

    Broken sink trap

    I had a problem with a leaking broken sink trap. Anta responded quickly and efficiently. More importantly when a few days later I had a further problem with the way something had been done to repair that trap they were highly professional and immediately sent a second technician to resolve the problem. They are highly recommended
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Feb 2017

    Rulin Lee Plumber Extrodinaire!

    I had Rulin Lee in to fix three different jobs over the last few months. New house lots of work done by the previous owner and not done well so thank god to Rulin Lee! He is amazing! Super Knowledgable. Efficient. Fair. I can not enough about how he helped out fixing old mistakes, bathroom and kitchen plumbing as well as identifying a problem with our roof. Smart nice guy
  • Review from Silvia
    Rating: 5 out of 5
    Review left on 25 Jan 2017

    Relocate plumbing for laundry sink

    I was very pleased with the service I received from Igor in relocating the plumbing work for my laundry sink. He arrived on time, was courteous, efficient and did a great job. I have never had any contractor clean up so thoroughly both during and after the work was completed! Igor even put my shop-vac back into the storage area when he was done. Thank you, Igor, for a superior customer experience. I will certainly ask for you again for my next plumbing project.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2016

    Drainage problem

    Dear Tony, Once again you have come through to provide excellent,efficient service for my family. My son and daughter -in-law are most pleased for your quick action on the drainage problems at their home . The reconstruction of the bathroom and washing machine drains and clearing of the root blockage were done exceedingly well.The advice to install the new breather line and back flow valve was greatly appreciated given your observations via the video scan. I have to express my sincere appreciation to your dynamic duo drain technicians who worked so very hard to get this job completed during this very inclement weather ! Please extend our appreciation to them. I have to compliment you for your professionalism and dedication to your clients. We will continue to recommend your services to our friends and colleagues ! Sincerely, Fernando Scopa
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2016

    Kitchen plumbing work and other repairs

    I wanted to thank Rulin of Anta Plumbing for coming out to our house earlier this week to relocate the connection for our dishwasher and to correct some shoddy workmanship that the previous owners of our house clearly had done during their renovations. Rulin was great at explaining what was wrong, what needed to be done and how much it would cost. He was also gracious enough to reduce the overall cost for us given the amount of work we were having done at one. I would definitely recommend Anta Plumbing to others!