ANTA Plumbing

Rating: 4.8 out of 5

ANTA Plumbing reviews (409)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 13 Dec 2016

    Knocking Pipes

    After a successful resolve with Anta I've removed my negative review. I've left the rating at 3 from zero, mainly because it shouldn't have taken a negative review to receive a response. I wish more companies would address customers concerns when they call, instead of waiting until they need to respond to Social Media. But as a consumer, thank God for social media. I declined their offer of a refund, and instead asked that the plumber return and resolve the issue, at no charge. Which he did.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2016

    Repair main and install back water valve

    great service...telephone quote was the final price gave a full explanation of the problem and showed me live on camera...very friendly staff...arranged all necessary permits...they left the work area neat and tidy... they prepared the application form for basement flooding protection subsidy program, all I had to do was sign it and mail it...none of the others that quoted even mentioned this $1,250 rebate to me. Very, very happy.

    Answer from pro:

    Thank you Mark!! It was a pleasure to work in a cooperation with you, it is important when customers know exactly what they expect and our job is only make our part perfect-:) Office is trained to assist clients on a phone to save people's time and make clear the charges, additional services, rebate informations. To safe money to our customers is our first goal this days. By statistics even food (grocery) pop up, prices are rising every day and we try to keep our prices at the lowest point as much as we can. On the same time we cannot safe money on our workers, the same as everybody we need to send them to schools, pay for vacations and medical benefits. We work for customers who appreciate whatever we do, and we always keep time for each of you when you need us! LiveChat, phone, email, web site - we are everywhere to make possible the contact when you at work, home or vacation! Thank you Mark for making our Monday so sunny and bright! Anta Team with care

    Reply created 12 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2016

    Quick and reasonable response

    Had a sump pump issue that needed a quick response - we were heading out of town - AnTa were the only firm who were able to react so quickly... with a few firms telling us (without inspection) that the only option was to replace said pump. Used the online chat; their agent was great. They came within the specified time (which was within a few hours) - the gentleman that arrived was informative, polite, and very helpful. Turns out it was a minor servicing issue - fixed within an hour and well below figures quoted for a replacement pump. Responsive... prompt... and service only what was really necessary. Don't think that anything more can be asked of a good firm. Highly recommend them.
  • Review from itsem100 .
    Rating: 5 out of 5
    Review left on 16 Nov 2016

    Drain Unplug in Concord

    Had Anta come in and clear out a blockage in my basement drain. They could not make it right away but were honest and open about when they could arrive and they arrived next day on time. They cleared the clog with a snake. They recommended a camera check and a power wash, but I didn't go with these. At no time did they press me on this which I appreciate. My drain works fine now. I would recommend this company.

    Answer from pro:

    Thank you! It is absolutely right, we never push or up-sale anything. Why? We feel that our experience can help you to make decision for yourself. We have to inform you whatever we know about the problem, whatever technology we have, whatever possible damages can be with no attention to it. We prefer to have educated customers, we don't mind to write articles on our FACEBOOK account every day to remind customer to prepare the garden faucets for winter instead of making money later when faucets with be bursted. Just because we do CARE! And you make us smile by this review, thank you for that! Monday are always hard days, and we have some warm feeling now to move forward. Anta Team with care!

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2016

    Plumbing

    Amazing customer service!!!. The technician I got, Carey Carpenter was knowledgeable, and was very helpful in explaining things to me. His troubleshooting was great, and was able to rectify my issues quickly and professionally. Carey was prompt/on time, quick, and worked very neatly... there was virtually nothing to clean up after he was done!!! Above all things, very personable and professional! Thanks Anta!

    Answer from pro:

    Thank you Marivi! It makes us believe that our plumbers have great value in a trade. It is very hard to find hard working technicians who like people, who respect their properties, who remember to say Good morning! and be polite if eldery person is having nap at the same time. Small details are matter. We teach plumbers to be not only professional in a workmanship side but be nice person to appreciate every person who called us and ask for help. We hope that our recommendations will help you in a future and please let us know if any questions. We have LiveChat with great guys, who try to help with small issues even right ONLINE. Great technology, great services, great customers. Our motto - CARE! Anta Team with all the best wishes to you and your family to the upcoming Holiday season!

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2016

    Clogged Kitchen Sink

    I had a badly clogged drain so I did a bit of research and decided to call Anta Plumbing. They sent a fellow called Tony. I’m always nervous when the trades come into my home; I worry not only as to whether or not they will be able to do the job properly but also whether they will destroy my home in the process (maybe a little exaggerated but the ladies know what I’m talking about). Well I’m writing to report that I was pleasantly surprised. Tony resolved the issue with the clogged drain, but what I very much appreciate is that he worked very clean. I am a designer and was concerned that since a large ‘snake’ was required for the job that my designer cabinetry or my expensive counter top might get scratched, or that my tiles might crack with the use of the equipment, or even that with sloppy work, whatever gunk was clogging my drain would come out uncontrollably and squirt all over my kitchen. Tony was very sensitive to all my concerns and very cooperative. Unlike other trades that I’ve hired in the past that left me with other issues to deal with, Tony left me with a smile. I would definitely recommend Anta Plumbing and I will definitely call them in the future if the need arises. Thank you Tony.

    Answer from pro:

    Thank you Rose! Thank you for this review, we really appreciate your opinion on specifically this case. Tony is very precise plumber and after trying all possible tools to break the blockage with no damage to the system he decided to get a "day off" (which is leading to softening blockage after all, he came back next day and was able to snake the line with no additional cut or so. This is very old trick when we can not cut drywall, floors, cabinets. We don't rush, we do CARE:) This time we were able to collect AWARD from you Rose and we are so happy to acknowledge that we DO CARE for a reason! We need you to make gorgeous designs to make another person (YOUR client this time) HAPPY! Thank you and wish you a very Mary Christmas! Anta Team with care

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2016

    Came less than an hour after I called!

    My only toilet was plugged and I spent half a day trying to unplug before calling for help at 2:30pm. I called 3 other companies first with no luck before trying Anta? The lady who answered was super nice and helpful and she sent a plumber out almost right away! He arrived within the hour, carefully explained what he was going to do, then very neatly and quickly fixed the problem. He also explained what probably caused it and how I could prevent it from happening again. Overall, considering the situation, it was a great experience and I would highly recommend this company to anyone!
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 21 Oct 2016

    Regret Calling for Emergency Unclog

    I called Anta to perform a emergency excavation outside a coach house to find source of main drain clog. They responded quickly and were onsight in an hour. They dug a 3 foot hole, cracked open the clay/cast iron pip a few inches from where is exits the coachhouse. After trying for 45 mins to uncling using a snake they decided that the pip was collapsed and recommended running a new main line for $10,000, on top of the $1,800 for work completed so far (3 foot hole in interlocking driveway, hole in main pipe, and no solution). Also, the hole they made in the pipe is in a difficult location in fix. I called in another company for a quote, and they decided to try to clear first. They were successful after flushing the system and cutting through some thick roots. They also discovered that running a new line wouldn't work since other systems in the house were connected to the drain that was assumed collapsed. Cost to fix with second company, $1500. pros: Anta was quick to respond to call cons: Quick to give up & quick to want to upsell more expensive solution.

    Answer from pro:

    Thank you for your review, It was quite a challenge to assist you in your unique situation at the tenant’s house. Due to a lack of access to the drain system, our technicians did everything to avoid damage to the property you’re renting out. We accepted full responsibility of your plumbing using our and knowledge and help you as much we could. It takes a lot of experience to find an underground pipe outside with no information available of where the pipe can be. Without this experience, we would have simply wasted time. We did everything to making the blockage release possible. As you mentioned, they spent an hour just trying to do that. Oftentimes, all it takes to release solid blockage is to come back the next day and try again, simply because the roots were previously disturbed. Mind you, roots located in the drain are not a one-time snake solution. The pipe must be removed and replaced entirely to avoid any future problems. To have it done properly, we have to give you an accurate quote to allow you to think about it. You mentioned that another company snaked your line for $1,500. Just be warned that they will grow back. Our main objective was not only to give you a short term solution, but also increase the value of your house and give you peace of mind. Snaking is not the solution. The quote to replace the pipe and build a new drain system included the price of $1,800, this would have also been considered an investment toward any bigger projects that you accepted to start. Another company just made $1,500, but the problem will still come back eventually. It is important for us to understand that you as a client misunderstood our intentions. For us, it is important for our customers to keep their property value at its height. If you decide for a more permanent solution to your current problem we would be more than happy to advise you on the most appropriate next steps. Thank you, AnTa Team with care!

    Reply created 21 Oct 2016
  • Review from Customer of ANTA Plumbing
    Rating: 5 out of 5
    Review left on 14 Oct 2016

    Impressed!

    We have been in our home for two years. We have a boiler heating system with hot water radiators. When to turn on our system for the first time this fall and realized we have radiator pipe leaking. I called our old forced air heating company we used before we moved and they recommended AnTa plumbing. I called and they were able to come out right away. He was very polite and looked things over. He explained what was wrong, what needed replaced and what had to happen to get the job done. The entire boiler system drained and after the repair refilled. He helped move furniture that was blocking rads to access the drain valves over every rad in our home. He put a shut off valve on our rad as it did not have one. And cleaned up everything. We have had many trades work on our homes and this company stands atop them all. We would recommend them for all your plumbing needs. Thank you Igor for all your hard work. It was wonderful to be able to have the problem fixed and the heat back on by the time the kids were home from school.

    Answer from pro:

    Thank you! Igor is our "gold seed" on a field! He is major part of our the most qualified, the most educated part of plumbing department. He takes very seriously everything he does. His level of qualification is more than anybody else just because he spend a lot of time on seminars, colleges, new upgrades, researches. Our goal is to bring more and more plumbers to the trade with proud motto - they do care what they do! To be educated on boilers, heating systems, plumbing and drain on the same time take many years of hard work and a lot of hours to learn from books and last updates on each brand specifications. We have a joke that plumbers don't need gym! As you mentioned, we do help to make an access instead of leaving customer one to one with heavy shelves and other furniture. Sorry to late respond, for some reason we did not get update on our reviews on this site, and we missed you:( but we do CARE! Anta Team with best wishes to your family and have a happily warm radiators at your house to meet upcoming Holidays in a warm and cozy home!

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2016

    plumbing work for basement reno

    I hired Anta for the plumbing work with respect to my basement renovation. I am amazed by the quality of work done by these people. They are THOROUGH and METHODICAL. Carey is very knowledgeable and certainly knows what he is doing. The price is reasonable too. They cleaned up afterwards. I would gladly recommend them.

    Answer from pro:

    Thank you Joan for your review! Quality is our middle name! We always make sure that the plumbing is completed in a way that pleases both the customer and the company, which is why we are always proud of our work. We also make sure to send our most experienced plumbers to deal with a task at hand most suited for them, which assures excellence every time! Carey spent a lot of time to assist you at all his best, visiting your house after hours and weekends. We appreciate you spending the time to share your experience with Carey and we will be glad to assist you in any matters regarding plumbing and drain in the future! Thank you from the ANTA Team !!

    Reply created 4 Oct 2016