ANTA Plumbing reviews (409)

Thank you so much Brandy! It is not often we receive such a review for NOT going to a customer's house. Our intake staff and crews work with our customers to identify issues and provide the best solution for all concerned, We do not take advantage of situations, and as you aware, sometimes a little advice can go a long way. We are happy to have been able to assist you and avoid a service call. We call it "Plumbing with Care"! With the recent cold spell we have been experiencing many of our customers have been having problems with frozen and/or burst pipes. Any water lines that touch an outside wall, however briefly, are susceptible to freezing. Unfortunately we usually don't realize that the lines are that close to the wall until the water in them freezes. Thawing these pipes slowly is the key, as too quickly could cause the pipe to crack, Feel free to contact us any time Brandy. We look forward to hearing from you.

Thank you Stephen! We will be sure to pass your appreciation along to our crews. High quality service at an affordable rate.is what our customers have come to expect from Anta. Your situation was uncommon, but not unheard of, as our technicians have many years of experience and have seen some interesting situations. We are glad to have been able to figure out the puzzle that was your water line and drain line and restore water service to your home. Older homes and properties generally have the older style of drainage system and water supply lines. When the water supply line was torpedoed through the ground way back when, it crossed the breather pipe for the main drain that allowed gasses to escape your drain system (and unfortunately also allowed cold air to come in contact with your supply line). Without the technology that we have available now, it would not have been possible to determine the problem, and a frozen main line was inevitable. Once again, thank you for taking the time to review our services. We wish you the best in the New Year!

Thank you Elise! Glad we could be there when you needed us, and congratulations on the purchase of your new home! Plumbing problems don't always occur during regular business hours, that's a given. Anta offers a voice on the other end of the phone, as opposed to an answering machine/service, regardless of when you call. It is always a pleasure to hear that our crews are prompt and thorough in thier duties.And yes, no two jobs are alike. The tile that was covering your sump pump did present a challenge, requiring additional time and labour, as you noted. Renovating the basement to create more living space in a home is common. Unfortunately, as you discovered when moving in to your new home, not all renovations are done properly and with future repairs in mind. Sump pits, floor drains and inside clean outs, main water lines into the house and the accompanying shut off valves should always be accessible and not covered by a permanent floor covering or fixture. While having these accessible doesn't always allow our basement to look the way we envisioned, it is certainly better than tearing up all that hard work when a problem arises. Feel free to contact us any time, regardless of the size of the project. You may also want to check out our Membership program for returning customers We look forward to hearing from you, and thank you for choosing Anta Plumbing. Cheers!

Thank you so much for your review! With all the repairs and maintenance homeowners have to deal with, it is not uncommon for the catch basins to be forgotten or put aside to deal with at a later date. Residential catch basins such as yours collect excess water on top of the ground, then run it through the underground drain where it empties into the City storm drain system, keeping the water away from your house and garage. When the catch basin is blocked and the water can't drain it sits on top of the ground or driveway, where gravity takes over and we end up with water seeping into the garage and/or house. A proactive approach is important, and we applaud you for clearing the basin before it became a problem. We do recommend to all our customers that catch basins are vacuumed and flushed regularly to keep them running freely. In areas such as yours with so many large trees that lose leaves, we recommend clearing them yearly to avoid build up. Thank you for choosing Anta Plumbing, we look forward to being of service to you in the future! Cheers

Hi Chris. Drain problems can be caused by various issues. The camera inspection our technician initially performed on your drain showed a broken pipe. That piece of pipe was removed, replaced, and tested before our crew left the site. The additional camera inspection performed as a no charge courtesy as a result of your call a week later indicated that your plumbing system is not vented properly, and a recommendation was made to correct the problem. We can assure you that this is not as a result of, or related to, the initial broken drain pipe. It is a totally separate issue involving the way air flows through the plumbing and drainage systems throughout the house. Any communication error or misunderstanding is unfortunate, but here at Anta we are not in the business of deliberately misleading our customers. As it has been a year and a half since the service at your home, please feel free to contact us if you would like to speak to one of our technicians for a more detailed explanation. Cheers!

Thank you Rocco for your continued faith and trust in Anta Plumbing! Our crews do take pride in a job well done, especially the challenging ones. Urinal drains present numerous challenges, mainly due to the smaller diameter of the drain pipe and it's placement behind a (usually tiled) wall. Those with the older cast iron pipes even more so as the pipes can corrode at any point along the drain and cause problems, as you are well aware. We are glad the crew was able to solve the problem and leave a finished work site that meets your (and our) high standards. Always a pleasure to hear. Cheers!

Thank you Kelly for your review! Returning customers are the foundation of our industry, and at Anta we certainly value customer loyalty. Referrals are very much appreciated! Yes, sewer backups can be extremely stressful and are always messy. It is good to know that your technician was able to make it a bit less stressful for you. Our technicians and crews strive to ensure they are respectful of our customers homes and properties while they work. We will pass your appreciation along to the technicians as well. And yes, your main drain should be repalced. Both times it was snaked there were tree roots found, and snaking can only remove them at the time but won't stop them from growing back. The existing clay drain can't stop the roots from growing back through it, and it could eventually shift from the pressure of the large roots of the tree in your yard. If that happens the drain could break and become totally blocked as it fills with soil and dirt.We do encourage you to replace that drain as soon as you can in order to avoid further problems. You also have the option of a liner for that drain. Information for the liner can be found on our web site, or feel free to give us a call. We look forward to continuing to be of service to you in the future. Cheers!

Thank you Ari for your feedback! Our crews are especially quick to answer blocked main drain calls, as they are one of the most stressful situations for our customers. We are proud to offer our customers quality service at reasonable rates, and try to alleviate some of the stress associated with these types of situations. Good to know that your drain is working well at this time, and we would like to advise you to keep an eye on that particular area to avoid further problems. We are always available to answer any questions you may have.Cheers!

Thank you for taking the time to review our services Jessica! Please also pass along our thanks to your neighbours for the recommendation. Word of mouth and repeat customers are golden in our industry. So glad that Rulin was able to resolve the drain issue at your home so quickly, and we will be sure to pass along your comments to him. Replacing your sump pump was very proactive of you. Please remember to have your sump pit and pump(s) maintained on a regular basis for optimal performance. Yearly is recommended. Cheers!

You are most welcome Lionel! Drain repair and replacement is our specialty, and our crews are well experienced and among the best in the business. Timely, affordable, and quality service is what our customers have come to expect from Anta. We thank you for allowing us the opportunity to help you keep your home clean for your family.