ANTA Plumbing reviews (409)

Thank you so much Brian, your recommendation is greatly appreciated. Our team strives to make each and every service call as seamless as possible. Quality service and affordable prices are what is important to our customers, therefore important to us. Happy to know that we were able to solve your drain problem so quickly! Call us any time, big or small issues. Cheers!

Well David you certainly put a smile on all our faces this morning with your review! It was very thoughtful of you to acknowledge our intake staff as well as the hardworking drain crew. Coordinating customer availability, crew availability, and City services is what we do, and appreciation is always welcome. We are happy to hear that the installation process flowed smoothly and was priced reasonably. That is ultimately the goal in the service industry, so we are obviously doing it right! We look forward to being of service to you in the future. Cheers!

Thank you Jay! We will certainly pass your appreciation along to Rulin, and yes our technicians are among the best in the business. Coordinating appointments based on urgency, customer availability and technician availability can sometimes be a challenge. Being able to offer same day service in most instances is important here at Anta, as is offering affordable and helpful solutions. It is our pleasure to be of service. Cheers!

Thank you so much Justin! Repeat customers are golden in the service industry. At Anta we don't believe in pushing our customers into unnecessary repairs. Our technicians repair what is requested, and make recommendations on what else may need to be done, The decision belongs to the homeowner.Owning a home is expensive enough without adding unnecessary costs. Anta staff are homeowners and consumers as well, so we understand value and service importance. We thank you for choosing Anta Plumbing again, and look forward to hearing from you in the future.

Thank you for looking us up on Homestars Brian! It is always a pleasure to have feedback from our customers, and we will be sure to pass your appreciation along to our intake staff and technicians.At Anta we do keep our prices competitive, while offering the service and satisfaction our customers deserve. We just received you concern about pump work. You made a call asking to remove the pump pit, but the problem is that pump now taking the water from underground and you as the owner received the rebate form city $1780 for the sump pump installation plus $1250 for back water valve from Basement Flooding Program. This program is running couple years by City of Toronto to educate everybody to stop send rain water to sewer system. This extra amount of water from your roof and from underground makes another home owners deal with sewer back up to their house and destroy their property. Water underground is not predictable, it can be nothing there and another month you will have water every day. To keep your neighborhood with dry basement is the right decision. As an solution you can re-route the discharge as one of the option to your garden using flexible hose or 1-1/2 ABS pipe for the rainy season. The Inspector already checked the installation and approved the installation with marking this in City system as clear for your personal check for amount up to $3000 as appreciation for as a homeowner. As homeowner you can remove the pump and connect back to sewer line, but it make risk to have flood at your own basement by the ground water. When sewer will backing up, flapper in a back water valve will be closed, and if you keep rain pipes are connected to sewer, as it was originally, all that ground water will go back to your basement because no discharge at that moment. That's why City of Toronto recommends every house with flooding problem to install back water valve to sewer, to install sump pit system to disconnect sewer and storm water from each other, and recommend everybody to install water powered backup system to sump pits. It makes protection as one package. We at Anta Plumbing really trying to explain every customer the purpose of every step, we have great web site with explanation and I wish one day we will be able to educate every customer to take extra care about neighborhood. Check the possibility to do FRENCH drain to keep discharge underground if you like to have discharged water back to the ground. You can check our video on youtube with visual explanation of French drain purpose and installation. We try to make as much video as we can, to write article on our blogs to inform customers with every thought we have. Thank you for your advice about "not calling back", Tony never get the message about the problem you dealing with because he is non-stop on a job site, and gets to the office so late night that most of dispatchers are gone for the day. I will pass message to Tony personally to make him aware that one of the messages didn't go through the pagers. For next time you can keep his email as tony@antaforyou.com, he can check e-mails on his mobile even when he is on a job site with crews and customers to react promptly. With best regards, Tanya Klein - technical assistance ONE MORE time to every customer: 1) back water valve stops sewer coming to the basement BUT you have second source of water in your basement - RAIN WATER, UNDERGROUND water; 2) sump pit is taking care about rain water and underground water for the house; 3) sump pump is not connected to back water valve, sump pump is not working as a background for back water valve, it works as a separate system; 4) when heavy rain is outside, PLEASE take extra attention how you use water at that moment. 5) IF FLAPPER is closed to keep city sewer away form your basement you have limited space to use toilets. Try to not use dishwasher, laundry showers at the time of thunderstorms. Insurance companies are not covering anymore houses with no back water valves installed. 6) Every year before rainy season check your back water valve by opening the access and checking the flapper. It has to be fully open cassette. 7) Let me know if any other question you would like to cover, I am in the office form 6.45am to 10pm, ask technical department.

Thank you so much Fred! That is very kind of you to offer your name and business as reference. We will pass your comments on to Igor and the crew involved. Projects the size and nature of yours can certainly be stressful for business owners and homeowners in the planning stages. Our goal here at Anta is to help alleviate that stress by providing trained professionals who can assist with the planning stages, advising on matters such as code that the average person is not always aware of, while offering affordable and comprehensive pricing. We are happy to know we have succeeded. It is a pleasure to deal with customers such as yourself who make themselves aware of the details and requirements of the services we provide, and we applaud you for that. We look forward to being of service to you in the future, large or small projects. We wish you the best of luck with your new business venture!

Thank you Giovanna for your wonderful review! We will be sure to pass your message along to the crew, and yes they are a very professional and thorough crew. From the first call to our intake staff, to final clean up and inspection, the staff here at Anta strives to make the experience as stress-free as possible. With the recent floods that swept through the area, homeowners such as yourself are taking an proactive approach to protect thier home and family from further problems. We applaud you for that. Thank you for choosing Anta Plumbing! We look forward to be of service to you in the future.

Thank you for sharing your opinion with us! It is very helpful for our office to take the right steps to prevent mistakes and take our workmanship to a higher level. Three years ago our plumbers did pipe installations; the Inspector passed the installation and accepted the pressure test, no leaks or any other concerns were presented from your side, nor from the Inspector and you paid the contract in full with your signature of acceptance. One week ago, almost 3 years after, we received a call to the office with a request to provide the quote for a final installation. Following standard procedure we sent a plumber to provide you with a quote. A licensed plumber provided you with all the details and a quotation. As a customer you had the choice to accept the quote or look for more estimates, and we understand and appreciate both ways. The original rough quote for installation we provided three years ago was higher than we offered you this year just as appreciation. The offer was still not accepted by you. We wish to keep every customer happy with quality, price and workmanship, but we are not able to protect ourself from this type of compromise; after we didn't find the right price for you we received another call to the office to do the installation or we will be given a bad review. We hope that this site is helpful for any customer who is looking for good contractors, for quality and for stability. Bargaining through manipulation of a review service is not the right way to find the final solution. The contractor and the consumer should both be able to make a choice. With best wishes, Anta Team.

Thank you Rebecca! So nice to hear that you are pleased with Anta's dedication and service to our customers. Tree roots certainly can cause thier share of problems when it pertains to underground pipes and drains. Sometimes we forget that the roots of a tree go roughly as deep into the ground as the tree is tall. In your situation the roots caused damage to the older clay pipe that connects you to the City main line. A very common situation actually. And as you have experienced, no two jobs are alike and the unexpected can happen at any time. These challenges are part and parcel of the job, Our teams are among the best in the field, and take great pride in ensuring that our customers recieve high quality service at a fair price. We thank you for choosing Anta Plumbing and look forward to being of service to you in the future.

Thank you Rajan for your feedback. It is much appreciated and always welcome. We are glad we were able to provide service to you promptly and professionally, From the first call to our intake staff to completion of service, our team at Anta strives to provide the best possible service to our customers. Our technicians are among the best, with many years of experience behind them. We thank you for your business and look forward to being of service to you in the future.