Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2016

    Gorgeous Windows and Door

    Two years ago Brock did all new windows. When ready for a new door I went back to Brock. Dumitru my installer was on time, fast, polite and patient considering it's a 1920's house.

    Answer from pro:

    Hello Janis, it's great to hear Dumitru provided all you needed for a successful installation! Thank you for being such a loyal customer to Brock and entrusting us with another project for your home.

    Reply created 24 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2016

    Great Install

    Had a great experience, especially with Sokol and his install team. Communication needs work, but the install quality is top notch down to the caulking and flashing. And a very clean job site. Good work!

    Answer from pro:

    Hi Shawn! I'm very happy to hear your experience with Brock was nothing short of great. I will let Sokol and his team know how much you appreciated their hard work. We appreciate the constructive criticism regarding communication, it is greatly appreciated among our team -as we're growing substantially each and every day. Thanks again Shawn.

    Reply created 22 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2016

    New Windows and window refresh

    We just replaced 10 windows and refreshed existing good windows with capping to match the new updated windows. Our rep Andrew was great to work with to get what we needed and wanted as the customer. We were fortunate to take advantage of the free color choice to allow us to choose the color around the windows to match our garage door, including the additional capping for the existing windows saving us on future painting. The installer Harry was absolutely incredible, two of them did the installation, worked a very full long day, any break that was taken was very transparent to the work being done. Top notch work by the installers, very kind and courteous, working till the job was done for day one with all outside work completed. Day two was completing inside work and the outcome was awesome. Extremely happy with our new windows and will use Brock again if needed in the future!

    Answer from pro:

    Hello Joanne! We're happy we could replace and refresh the windows in your home, and are glad Andrew could meet your needs when it came to using the exact color you needed to match your windows to your garage door and additional capping; Ultimately saving you money in the long-run. Our installers take great pride in their work, thank you for recognizing Harry and his team for their exceptional workmanship and commitment to getting the job done. We're so glad you love your new windows! We'd be more than happy to work with you again. Thanks Joanne!

    Reply created 22 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2016

    New garden doors

    I just had Brock Windows and Doors install beautiful garden doors for my upper deck area off the dining room. The sales agent Adam was very helpful, personable and most of all knowlegable. The installer Pavlo and his crew went above and beyond in efficiency and craftsmanship. I always heard how wonderful Brock Doors was and their reputation is top of the line for products and installation. I am very pleased and satisfied with my beautiful doors from Brock and will enjoy them for many years to come. I will certainly use them for any future projects.

    Answer from pro:

    Hi Janet! I'm happy to hear you love your new, beautiful garden doors. We're happy Adam was not only personable but most importantly knowledgeable about the products we offer, and helped in your overall decision. I will be sure to let Adam and Pavlo (Pavlo's crew) know how appreciative you are of the services they provided. We're very proud that we could stand true to what you've heard from word of mouth, we would be more than happy to join you in any future projects. Thank again Janet!

    Reply created 21 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2016

    New Windows

    We just replaced all the windows in our house (25) this past week. Our rep, Adam Foxman was very helpful in choosing what type of window to install in a particular room. We absolutely love the color that you helped us choose (espresso) .... does look amazing against our red brick!!! Our house is over a hundred years old and as you can imagine , "some" deterioration and of course, nothing is straight! Riza and Tony did a fantastic job installing our windows ... friendly, polite, on time, kept the place clean, they both worked really hard!!! A++ We are extremely happy with our new windows and would use Brock again for future projects!

    Answer from pro:

    Hi Ron! What a wonderful review. We're so glad that a project as large as yours went so well for you. It's great to hear that you love your windows and the new espresso color against your red bricks. You're very accurate when saying there can be some deterioration- given your home is greater than 100 years, that really can be more likely than not. Older bricks are more prone to erosion, century old bricks are often softer in nature than bricks that would be used today. We greatly appreciate you recognizing Riza and Tony for their hard work, I will be sure to let them know. Thank you Ron! We'd be more than happy to work with you again on your future projects.

    Reply created 20 Jun 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 17 Jun 2016

    Doors and Windows

    Dorian was exceptional in assisting us on the windows we needed and kept us in budget, He made the process easy and totally happy with the service and installation. They didn't fall short but it would have been nice to have gotten a call after installation to look at the work. This would exceed service excellence and would go a long way Thanks Ebrahim Family

    Answer from pro:

    Hi there! Thank you for commending Dorian for his expertise in windows, we're glad he made the process as painless as possible for you and your family! Thank you for the wonderful feedback regarding after installation calls, we do perform calls 1-3 months after an install to ensure everything is working well and is too your liking- I do apologize if that did not happen in your case but if you have any questions or concerns regarding your project you can contact Steavi at (905)791-2850 Ext. 208 and she would be happy to assist you! Thanks again Ebrahim family!

    Reply created 17 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2016

    Excellent windows and installetion

    Brock Doors and Windows installed 14 windows in our church. The old windows were horrible to extract but they did an excellent job. Sandy, our sales representative was very helpful and Risa and his team did an amazing job installing the windows and completing the job in a timely manner. They also cleaned up after they finished. Awesome!

    Answer from pro:

    Hello Donway Covenant United Church! We're so glad we could extract the churches old out-dated windows, and install 14 brand new windows that will help with the overall atmosphere of the church. Thank you for commending Sandy, Riza, and Riza's installation team for their hard work and timeliness, we always stand behind our team and their efficiency. Thanks again!

    Reply created 16 Jun 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 14 Jun 2016

    windows

    I was greatly satisfied with Brock Windows. Philip did a great job, in showing us the windows, explaining and demonstrating the various features. I was most satisfied with the installation, of the windows, and the efficiency, with which, it was completed. I will use Brock Windows and Doors again!

    Answer from pro:

    Hi there! We would be more than happy to join you in your next project, thank you so much for commending Philip and the way in which the installation was performed. We look forward to working with you again. Thank you!

    Reply created 14 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2016

    New Basement Windows

    Had a great experience from start to finish. From the sale with Michael to the great installation with experienced installers. Thanks Mark. We had a drain hole missing on one of the windows, and it was looked after very quickly. A much better experience all around from the previous window company that we dealt with. I would highly recommend Brock windows and Northstar windows. The crew cleaned up after the job. New trim was installed as well. We really love the quality and design of the windows. Thank You for the peace of mind and a job well done

    Answer from pro:

    Hi Darin! I'm so glad you had a great experience with Brock. Although you had a minor issue with a missing drain hole, it's good to know the issue was rectified immediately and to your liking. Brock takes great pride in our quality product and customer service, and we're very pleased to know we could provide you with a quality experience. Thank you so much Darin for commending Michael and Mark, we're so happy you love your new windows!

    Reply created 14 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2016

    Great Timing of Service

    We were in a rush to get some windows installed and the turn around time from inquiry to quote to delivery and instal was very impressive. They were clean and professional and did a great job.

    Answer from pro:

    Hi Amanda! I'm happy to see that Brock was able to leave you impressed with how quickly and efficiently our turn around times are! We always want to see our customers happy from start to finish, and I'm happy to see that you are. Thank you Amanda for reviewing your experience with Brock.

    Reply created 14 Jun 2016