Brock Doors & Windows Ltd. reviews (2820)

Solange, We'd like to extend our sincere apologies for any inconveniences you've recently experienced, as that is in no way our standard of service. We have advised our Service Department of your concerns. Unfortunately, we're unable to attain accurate information with the given username & location listed on your HomeStars profile, however, we'd love nothing more than to have this resolved promptly. Please connect with our Service Team at your earliest convenience via the information provided below, they will without hesitation advise you of the terms and restrictions within both our manufacturer & internal warranties, which are also included on each individual contract agreement. Regards, Brock Doors & Windows Ltd. info@brockwindows.com 1-800-449-3808 ext. 606

Hi, Mike! Thank you for the 10-star review. We're delighted to hear that everything went exceptionally well with your recent entry door replacement project. Kind regards, Brock Doors & Windows Ltd.

Hello, Thank you for contributing your feedback! Your recommendation is appreciated by our entire team, we're thrilled to hear of your overall satisfaction with the product and services received. Kind regards, Brock Doors & Windows Ltd.

Hi, JP! Thank you for sharing your experience. We'd like to apologize for the unexpected detour you had leading up to your installation, but are happy to hear that everything was corrected swiftly and without much interference. We appreciate your recommendation of our products & services, and hope to have the privilege of working with you again. Kind regards, Brock Doors & Windows Ltd.

Hello Ms. T, We understand this experience has been frustrating for you and we would like to extend our most sincere apologies for that. Your return deposit cheque was issued by our Accounting Department on the 30th of June, and we ask that if you're interested in discussing alternative options, i.e. cancelling the cheque and re-issuing via express post or EFT, please connect with the department directly. You may be experiencing some difficulty connecting with the department via telephone due to the work-from-home measures we've taken for social distancing in our offices. Regards, Brock Doors & Windows Ltd. accounting@brockwindows.com 1-800-449-3808 ext. 606

Hi, Willow! We're absolutely pleased to hear that after receiving numerous quotations, Brock was your go-to replacement company. It's equally as reassuring to hear of your contentment with the protocols we've put in place as a preventative measure during this unfathomable time in the world. We know you'll continue to enjoy the enhanced curb appeal for many, many more years to come. All the best, Brock Doors & Windows Ltd.

Hi there, Thank you for extending this feedback onto us! We're thrilled to hear you had an excellent experience with our team. We're grateful for your selection in our company, and we hope to have the privilege of working alongside you again. Kind regards, Brock Doors & Windows Ltd.

Bonnie, We understand the frustration you must be experiencing with your garden door. We have advised our Service Department, as well as our Director of Operations of your concerns surrounding this. We do see that you've surpassed your labour warranty for this specific item and that although you had surpassed it, we have provided free-of-charge labour on a number of occasions to ensure your satisfaction. We look forward to a constructive resolution being met, as your satisfaction is important to all members of our team. We'd like for nothing more than you to be able to fully enjoy the product you've purchased with us. Regards, Brock Doors & Windows Ltd. info@brockwindows.com 1-800-449-3808

Thank you for the 10-star feedback! We're glad to hear that your experience was nothing short of excellent. Safety is the number one priority for our organization, so it goes without saying that we're pleased that great care was noticeably taken during the duration of your installation. Kind regards, Brock Doors & Windows Ltd.

Hi, Sue! Thank you for choosing Brock as your replacement window and door company. We're happy to hear that you had an exceptional experience with Scott, as well as your appointed installation crew. Although you experienced a minor hiccup, it's reassuring to hear that it was corrected in an efficient manner. Your feedback is appreciated by our entire team, so thank you again for choosing & trusting Brock. All the best, Brock Doors & Windows Ltd.