Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2019

    New windows

    Our experience was great with all involved at Brock Windows and Doors. Everything was explained well and followed up with -- very efficient from the beginning of our projects, right to the end. The installation team was very accommodating!! The dining bay window has made a huge difference in the cooling/heating of our home. Thank You!

    Answer from pro:

    Hi, Kristine & John! Thank you for your kind mentions & 10-star review on our HomeStars profile. We're very happy to hear that everything commenced without a hitch and was completed to your utmost satisfaction. We look forward to the opportunity to work with you again, and would like to extend our appreciation for choosing Brock and providing your feedback. Kind regards, Brock Doors & Windows Ltd.

    Reply created 23 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2019

    Replacement of Patio Door, Hallway and Dining Windows

    Brock Windows did an awesome job in replacing our 8ft Patio sliding doors, as well as our hallway and dining windows. Scott the salesman, gave us a lot of options and was mindful of our budget as well. The installers were professional, polite and personable, which always enhances the home owners experience in dealing with your company. The Patio doors and the windows look great and my neighbor has asked for Brock's phone number.

    Answer from pro:

    Hi, Nishi! Thank you for submitting your 10-star feedback on our HomeStars profile. We're very happy to hear of your satisfaction with the project, and the representatives whom took care of you along the way. We will be sure to extend this feedback onto all parties. We appreciate your feedback immensely. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 23 Jul 2019
  • Review from Tiaz
    Rating: 2 out of 5
    Review left on 18 Jul 2019

    Expected more from such a reputable company

    I contacted Brock about a year ago because they had a good reputation for quality work and customer satisfaction. The sales guy Anwar did a great job explaining the available options and new innovations in the industry. He also called us immediately (June) to let us know that the GreenOn program was ending. They gave us a 4-8 weeks lead time. A team drop by not too long after (July) to take measurements. I waited patiently as months went by. In September I contacted Brock as the deadline for the GreenOn program was approaching. The person on the one was like " oh yeah, we can schedule you in on Sunday" This was midweek and too short notice for our family. The second option which we chose was to schedule it a month later (Oct). For some some reason, they said the first option would be a one day job but second option was a two day job. It seemed like they weren't very organized and if I didn't call proactively, we may have missed the GreenOn deadline. I made arrangements to relocate my wife and newborn and had to take 2 days off work. My wife and baby returned on the third day but unfortunately, they miscalculated the time it would take to complete the work, so they had to come in on the third day. The house was basically a construction zone with the noise and dust, and the cold air blowing through the open window cavity. Lastly, there were a couple of minor issue with bug screen. One had a pin missing and another got sliced during the installation. The installer made note of it and assured us that another team will take care of it (Oct 2018). Today is July 18, 2019 and I haven't even receive a call back. Overall, I am disappointed with the organization, quality of service and lack of communication that we received. I personally wouldn't recommend Brock.

    Answer from pro:

    Intiaz, We would like to extend an apology for the delays you've experienced throughout the course of your project. The rebate program many Ontarians took part of was new to both homeowners & qualifying businesses alike. As a company taking part in the incentive, we surely experienced many changes over the course of its time, creating a department solely for the purpose of organization during that specific time period. Nevertheless, it was a new sector in our facility that we learned of only mere days before its inception and we were working hard, as a team, to ensure all our clients were taken care of, and able to receive the rebate. We do see on our end that you ultimately received the maximum payout of $5,000.00, and we're happy you met the deadline like all other Brock clientele to receive your well-deserved monies. We do apologize for the inconveniences with the relocation and expected timeline of the project, from time-to-time it can be difficult to determine the length of the project prior to removal of your old product, but we do our absolute best in determining a rough estimation of timelines. We've advised our Service Department, as well as Management of your concerns relating to your screen replacements. You will be contacted for rectification immediately. We appreciate you reaching out, and would like to apologize immensely for the experience you've had. Kind regards, Brock Doors & Windows Ltd.

    Reply created 24 Jul 2019
  • Review from Mamo
    Rating: 5 out of 5
    Review left on 17 Jul 2019

    Window replacement

    We needed new windows and after hearing great reviews from friends we chose Brock. Excellent quality, friendly, and extremely professional. They even cleaned up! There wasnt a speck of dust anywhere!

    Answer from pro:

    Hi there, Mamo family! Thank you for your 10-star feedback. We appreciate you selecting us as your window replacement company of choice, and a pleased to hear of the cleanliness of the project in its entirety. Kindest regards, we hope to work with you again! Brock Doors & Windows Ltd.

    Reply created 29 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2019

    Front door with storm door.

    This was our first experience with Brock windows. We will certainly use this company again when we need more windows or doors. We started with a great sales rep who visited us at home and showed us the option we had available for the new front door. Our existing one was from 1922. After making our choice he made measurements and finalized the paperwork. Later we had a to make a change in one of the specs and we visited the showroom as a picture was worth 1,000 words. Later, another representative visited and made confirmation measurements before manufacturing the doors. We had added a storm door as well.) The installers showed up on the day and time they had scheduled and in a few hours had installed the two doors. As it is an old house, there were a few small adjustments to be made to the fit but it was handled without complaint even though it took a little longer than they expected. This company is A1 in our books.

    Answer from pro:

    Hi James & Marion! Thank you for the 10-star review. We're grateful for your feedback, and are pleased to hear of how wonderful everything went from beginning until completion. We're sure your new entry door made a world of modernized difference given the near-Victorian age of your previous system. We appreciate it immensely, thank you for your business! Kind regards, Brock Doors & Windows Ltd.

    Reply created 18 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2019

    Would Highly Recommend!!

    We just had all the windows and doors for our new cottage build supplied by Brock Innisfil. This included 12 windows, 1 bow window, the front door and a double patio door. Brock was the first company we approached for estimates; after such a great meeting with Chris (the sales rep), we found there was no reason to look further. The entire process from start to finish was flawless: - all our options were clearly explained to us, and no pressure was ever given for us to choose a certain style/type/size/etc. In fact, the sales rep was quite often suggesting and recommending cost-saving options. - the review time and all the back-and-forth with changes didn't phase Brock in the least. At no time did they make us feel we were bouncing around! - the time-to-build was reasonable, and we were informed at all times as to when we could expect installation. Brock did a fantastic job of coordinating the installation for when our contractor was ready for the windows and doors. - installation as done at the agreed appointment time, in the day and a half that was expected. The team was cheery, happy, and worked quickly, leaving the site very clean. We are thrilled with our choice and would not hesitate to recommend Brock to anyone looking to replace or install windows or doors. Special shoutout to Chris, in particular, as he was just amazing in his dealings with us.

    Answer from pro:

    Hi there, Euro-Mac! Thank you for choosing Brock for your cottage renovation project, it's wonderful to hear that Chris was able to make a world of difference in your decision making process, and in saying that, we've passed your kind feedback along to him and he appreciated it immensely. Your recommendation means a lot to us, so thank you very much for taking the time to contribute it. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 18 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2019

    Windows

    For the 2nd year in a row we had windows installed as well as a sliding door with a window above. We were very happy with everything from the sales person to the installation. Definitely recommend Brock!!

    Answer from pro:

    Hi, Brittney! Thank you for your continued loyalty to our company, we're grateful to have the opportunity to work with you on all your window & door replacement needs. Your recommendation is appreciated immensely! Kindest regards, Brock Doors & Windows Ltd.

    Reply created 18 Jul 2019
  • Review from HomeStars User
    Rating: 4 out of 5
    Review left on 16 Jul 2019

    Replacement of sliding patio door

    The door is exactly what we wanted and the installers were wonderful! The only real problem we had was the salesperson who arrived at noon without having had lunch, asked for something to eat, was very rude, and did not go over the benefits of buying from Brock; nor did he have the courtesy to answer all my husband’s question. As I said, the door was what we wanted as it has a wider frame on both the door and screen.

    Answer from pro:

    Hi there, Thank you for contributing your feedback on your recent experience with our company. We feel an apology is due for the areas you've mentioned in your review, we always strive for the best possible customer experience in all areas and can assure you that this has been passed along to our Sales Manager for consideration. We are pleased to hear of your satisfaction with your new patio door, and know you'll enjoy it for many years to come. Kind regards, Brock Doors & Windows Ltd.

    Reply created 18 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2019

    Basement Windows Installation

    We had the pleasure of having Brock Windows install 5 basement windows, the whole team was amazing, from sales to installation, the installer was fantastic, the whole process was a breeze , before departing they reviewed all the windows that were installed and made sure we were satisfied, I would definitely use Brock Windows in the future and recommend them to family and friends, we are very happy with the end result

    Answer from pro:

    Hi there A & C, It was an absolute pleasure working with you as well, we appreciate you entrusting us with your 5 window replacement project. We do hope to have the opportunity to work with you again, and are grateful for your recommendation of our products & services. Kind regards, Brock Doors & Windows Ltd.

    Reply created 18 Jul 2019
  • Review from Daniel Jeyaveeran
    Rating: 5 out of 5
    Review left on 11 Jul 2019

    Window replacement

    Amazing install of a picture window on a house that was built in the 1960s. Custom install of the trim to keep with the design of the home. In and out in one day!

    Answer from pro:

    Hi, Daniel! Thank you for your feedback. We're happy to hear of your contentment with the installation in a whole. All the best, Brock Doors & Windows Ltd.

    Reply created 15 Jul 2019
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