Brock Doors & Windows Ltd. reviews (2820)

Hi there, Bruce! Thank you for choosing Brock Doors & Windows for your recent home renovation project. We are happy to hear of your overall satisfaction with everything from estimate to completion. We will ensure this feedback is extended to the crew who was responsible for your project as they'd be most happy to hear. Kind regards, Brock Doors & Windows Ltd.

Hi, Ray! Thank you for your feedback. We're happy to hear of your overall satisfaction with your recent four window replacement project. Your recommendation is greatly appreciated by our entire team. We look forward to the opportunity to work with you again on your next window and/or door project! Regards, Brock Doors & Windows Ltd.

Hi there, Peggi! Thank you for connecting with us and relaying your exceptional experience. We will be sure to extend this feedback onto Rob, your Sales Representative, as we know he'd be very appreciative. We are pleased to hear that above all, you're satisfied with your doors. We truly look forward to working with you again in the future on your sliding door project. All the best, Brock Doors & Windows Ltd.

Good day Don, we would like to clarify a few items you've mentioned in your above review. We see that once your slab had been replaced, you attempted to put the responsibility on the technician whom attended the service that day, in which the technician provided evidence to you that the scratch existed prior to via a photo he took beforehand, and was in fact 'self-inflicted'. We understand that you desired to have a larger credit for the damage done to your astragal, in which we cannot apply due to the nature of the damage. As an example, if you had thrown a baseball through your kitchen window, it would not be our responsibility to replace or credit as the negligence would not be on our part. It was evident that you did not wish to pay your remaining balance until we assumed responsibility for the damage and covered the cost of repair, in which we were not obliged given the circumstances. If you do however wish to have your astragal replaced, we most definitely can do so at the cost provided by our Customer Relations Manager, Natalie Wynter. Thank you. - Brock Doors & Windows Ltd.

Hi, S & J! Thanks for choosing Brock Doors and windows for your full house window & sliding door replacement project. It's wonderful to hear you're already noticing the difference in energy efficiency. We hope to have the privilege of working alongside you again. Kind regards, Brock Doors & Windows Ltd.

Hi there, Thank you for submitting your feedback on our HomeStars profile! We appreciate you entrusting us with your large window and door replacement project, and are happy to hear of your satisfaction with your project in a whole. Thank you for your recommendation. Kindest regards, Brock Doors & Windows Ltd.

Hi there, Thank you for your 10-star review! We're happy to hear of your satisfaction. We hope to have the privilege of working with you again on any future window and/or door projects. Kind regards, Brock Doors & Windows Ltd.

Hi, Glen! Thanks for connecting with us on HomeStars and relaying your exceptional experience. We're very appreciative of your feedback, and hope to have the opportunity to join you on your next window and/or door replacement project. Kind regards, Brock Doors & Windows Ltd.

Hi there, Pat! Thank you for connecting with us on our HomeStars profile. It is wonderful to hear that this was your second time working with us, we are pleased to hear you had an exceptional experience both times. We truly appreciate your loyalty and your recommendation. Kindest regards, Brock Doors & Windows Ltd.

Hi there, Thank you for connecting with us and providing your feedback! We're very pleased to hear you found the ad located within your local newspaper to be eye-catching - that certainly means a lot to our marketing team! Your honest and constructive mentions will help us to better correct areas requiring improvement. We always hope for every client to achieve a 10/10 experience, but sometimes it doesn't always go as originally planned. So for that, we're sincerely sorry. We are however extremely content in your finishing words, and hope to have the opportunity to join you on any future window and/or door ventures. Thank you so much for your review! All the best, Brock Doors & Windows Ltd.