Brock Doors & Windows Ltd. reviews (2820)

Hi, Jen! Thanks for choosing Brock Doors & Windows for your window & door replacement project. We're grateful to hear you had a wonderful experience from beginning to end, and that you would recommend our services to those considering the renovation. All the best, Brock Doors & Windows Ltd.

Hi Anthony, Thanks for connecting with us on HomeStars and extending your contentment with your recent entry door replacement project. We hope to have the opportunity to join you on your next window and/or door improvement project. Kind regards, Brock Doors & Windows Ltd.

Hi Jeff & Tammy, We'd like to extend an apology for circumstances you encountered throughout your project. Our team worked diligently to ensure anything that our company was liable for was corrected, and you received a $2,351.00 credit on your account as a result of the troubles experienced. We do have a signed compensation agreement between yourselves and Brock Doors & Windows Ltd. for the compensation you ultimately received. In the terms of the agreement, it was understood that we as a company relieved ourselves of any liability as a result of electrical issues in the area of your rough stud opening as under no circumstance should there be high-voltage wires in that area. You did however receive a $350.00 credit within the $2,351.00 to cover the electrical bill. If you have outstanding issues requiring rectification outside of electrical, please contact our Service Department at 1-800-449-3808 ext. 3 as our team would be more than happy to assist you. Regards, Brock Doors & Windows Ltd.

Good day, Tsering. Your file was sent to a third party collection agency only once you refused your service calls to complete the outstanding work. Although we desire to have completely transparent and positive relationships with all our clients, it becomes difficult when service is refused because you deem it a 'waste of time'. You can withhold 10% of your balance, as per clause 15 of your contract in situations where you're awaiting a service: 15. The Buyer(s) agrees that the balance of the contract price shall be due and payable upon substantial completion of the delivery and installation of the products ordered under this contract, unless otherwise stated in writing. If further services are required, including rectification work, or further products to be delivered, the Buyer(s) agrees the he/she shall pay a minimum of ninety percent (90%) of such balance owing notwithstanding that there may remain further services to be performed or product to be delivered. Our effort to return to complete the inspection and rectification proved to be futile when you had reached out to cancel the appointments. It seemed you understood what a service call was when you had connected with us to cancel the appointment for the work you're referencing (caulking). The definition of a service call within our field would be; to return to your property (on call) to correct (service) any causes of concern. You received a total credit of $670.00 for the inconveniences you experienced, if you would like to proceed with your service call, please feel free to connect with our Service Department at 1-800-449-3808 ext. 3. Regards, Brock Doors and Windows Ltd.

Hi, Tim! We're very grateful for your feedback and are happy to hear you had a wonderful experience. Your recommendation is greatly appreciated. Thank you! Kind regards, Brock Doors & Windows Ltd.

Hi Janice & Julius, Thank you for relaying your feedback on our HomeStars profile. We're always looking for areas we can improve on, and your constructive feedback certainly helps us attain customer satisfaction. Our process does require coordinators to call you to pre-book your installation, so we're sincerely sorry if this had fallen through the cracks. We will be sure to make the team responsible for your project aware of your previous concerns. However, we would like to again say thank you and are pleased to hear that most everything went seamlessly for you and that you couldn't be happier. Kind regards, Brock Doors & Windows Ltd.

Hi there, We appreciate your 10-star feedback and are grateful to have had the privilege of working alongside you. We're happy to hear that your project in a whole went seamlessly. All the best, Brock Doors & Windows Ltd.

Hi Kevin, thank you for your 10 star review! We're happy to hear that everything from beginning to end went just as you'd hoped. We will be sure to extend your feedback to the team responsible for your project. We look forward to the opportunity to work with you and your family again. Kind regards, Brock Doors & Windows Ltd.

Hi, Sheri! Thank you for your 10-star feedback. We're very pleased to hear you had an excellent experience from beginning to end. We will be sure to extend your feedback to the team responsible for your project, as we know they'll be equally as appreciative. We look forward to working with you again on your next project! All the best, Brock Doors & Windows Ltd.

Hi, Linda! Thank you for entrusting Brock Doors & Windows with your entry door replacement project. It's awesome to hear that you're not the only one in the neighbourhood! We will be sure to extend your feedback to your appointed Installation Crew. They'll be very pleased to hear. All the best, Brock Doors & Windows Ltd.