AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (935)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2016

    Humane Squirrel Removal & Squirrel-Proofing

    The fellow who came was fast, friendly, efficient, and very, very knowledgable. I would highly recommend his company. The cost was to repair previous work that our roofers damaged/destroyed and to remove a current nest of squirrels from our front porch roof. Their work is guaranteed but the shoddy roofer did not tell us he was mucking about with our squirrel-proofing.

    Answer from pro:

    Hi kathryn.stockwood, it is unfortunate but I cannot tell you how many times we have seen where roofers have removed our screening only to let the animals back in. You would think that they would know to leave it on. Thank you for your informative review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 25 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2016

    Raccoon in the attic

    Raccoon got in by ripping a hole in the soffit. Chris, a very knowledgeable technician, inspected the attic. Because there was a part of the attic that he could not reach, he suggested installing one-way door, just in case the raccoon was still there. He also installed a wire mesh around each roof vent at a minimal cost for each vent. A few days later he came back to patch up the hole, and cover that section with a wire mesh, as that was a common entry point. Overall very happy. Chris did a great job.

    Answer from pro:

    Hi Lindsay, I first want to apologize for not responding to your review before now. I make it a point to respond to each and every review on HomeStars but somehow your review slipped through the cracks. Thank you for your kind words regarding Chris and his work. I also appreciate that you nicely highlighted how your job unfolded. Thanks for hiring us to humanely solve your wildlife problem. Brad Gates, B.Sc. Owner / President Home Stars Award Winner 2017, 2016 & 2017.

    Reply created 1 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2016

    squirrels in the attic..getting in via vents

    Pete was excellent in explaining the process involved in the removal of the squirrels and capping/sealing the vents He was very good with my barking dogs as he went up and down the ladder. The job was two parts He set dates and times with me which he followed. A great professional and would recommend his work and the company to everyone.

    Answer from pro:

    Hi dreamweavers2u, thank you for complimenting Pete on a job well done. You made an excellent point... "he set dates and times with me which he followed." As a company, it is very important to me that we follow through on what is promised to the customer. There is nothing more frustrating than service companies that tell the customer what they want to hear and in reality they have no intention in following through. Thank you for hiring Gates Wildlife and for your great review! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 24 Nov 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Nov 2016

    Pest removal

    Easy to book an estimate on line. They were professional, punctual and pleasant to deal with. Although the cost was more than we had planned the work made sense and we didn't feel that is was over priced for what we are getting. All work is guaranteed.

    Answer from pro:

    Hi mart.eustace, thank you for taking the time to write a review. I appreciate you mentioning that we were punctual. We pride ourselves on booking firm appointment times that are convenient to our customer. I am not a fan of waiting for a service person to show up sometime within a 4 hour window. If there was something we could have done differently to have achieved a 10 out of 10 please email me at bradgates@gateswildlifecontrol.com. I am always looking for ways to improve upon the service we provide our customers. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 24 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2016

    Wildlife control

    Block off an area outdoors under the stairs to prevent wildlife from entering/nesting in that area.

    Answer from pro:

    Hi Gary, thank you for your review. Please don't hesitate to call should you have any questions or concerns. We are always here to help. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 22 Nov 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Nov 2016

    Raccoon damage needed repair.

    I emailed AAA Gates to make an appointment and within a matter of minutes after hitting send I received a call from the company to set up an appointment. I had sent the email on Sunday after discovering a hole in my carport roof. The appointment was set for Tuesday. Boris arrived and went up on the roof to get a better picture of the situation. He then wrote up a quote which included areas that required fixing and suggested prevention. We went through the printed estimate and I decided to do just the required work which included putting a door over the whole to allow any creatures to exit but not be able to return. This was left on for almost two days. Boris did some of the work while I was home and some while I was not. He left a note for me when he was done. Only time will tell if this will keep the raccoons from further damaging my roof for now the damage they had done is sealed.

    Answer from pro:

    Hi France, thank you for explaining how quickly we answered your request for an appointment. It is our goal to respond to our customers needs promptly. I also like the fact that you mentioned Boris explained the options of paying for just the required work to solve the problem and the suggested prevention for a long term solution. We understand that some of our customers may just want the animals removed and may not want the option of animal proofing. It is obviously our goal as a company to deliver service that is considered a 10 out of 10 in our customers eyes. If there is something we could have done differently that would have changed your 8 to a 10, I would be very interested in hearing from you. We are always interested in improving our service to meet our customers needs. You can email me directly with any advice at bradgates@gateswildlifecontrol.com. Thank you, Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 22 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2016

    Racoons and Squirrels broke into the Attic

    Racoons and Squirrels had broken into my attic through a roof intersection and a roof vent. Justin was very professional, thorough and informative. He installed two one-day doors with bait, and then came back a few days later to close them up and also put a wire mesh/cage around all roof vents and potential entry areas. Hopefully this will prevent another problem in the future and make my house the least desirable one on the block. I would highly recommend Justin at AAA Gates Wildlife to others.

    Answer from pro:

    Hi Vic, having both raccoons and squirrels in the same house is not that common but it does happen on occasion. Usually the raccoons will chase the squirrels out. Thank you for complimenting Justin for being "professional, thorough and informative." I also like your comment about your house being "the least desirable one on the block." By animal-proofing all active and potential entry holes you have certainly made your neighbours houses more attractive to the critters looking for den sites. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2016

    Removal of Mice

    We were very pleased with the Customer Service and the work that was provided by Justin to remove the mice from our attic. He explained in detail each step of the process, and even took time to repeat it all on call to my husband. Justin has a great approach with his customers, to keep them engaged and feel comfortable being in their home. Hopefully we won't need them for another visit, but of course if we do I totally recommend Gate Wildlife Control.

    Answer from pro:

    Hi allyson.darmanin, thank you for complimenting us on our "Customer Service." We take pride in treating our customers exactly how we would want to be treated by a service company. It is also important to us that our customers fully understand our process and feel comfortable working with us. Thank you for any future recommendations. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 21 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2016

    Squirrel removal from attic

    Very responsive. Thorough investigation. Extremely knowledgable technician - Joel. Identified all entry points and provided humane removal of squirrel. Went above and beyond by sealing all openings in addition to repairing the areas of the soffit that were damaged due to the squirrel and secured all loose aluminum. I am so pleased with the service that I have already forwarded the name and contact information to my contacts in property management for future use. Thank you!

    Answer from pro:

    Hi Pam, thank you for acknowledging Joel's hard work. It is very kind of you to forward my company's contact information to your property management contacts. I cannot think of a bigger compliment than being recommended to colleagues. All the best, Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 18 Nov 2016
  • Review from Jennifer L
    Rating: 5 out of 5
    Review left on 15 Nov 2016

    Raccoon proofing my roof

    Quick and efficient - installation of a one way trap door over a vent hole (that a raccoon created), installation of customer wire cages over existing roof vents, patching of squirrel hole and replacing eve spouting.

    Answer from pro:

    Hi Jennifer L., thank you for taking the time to write a review and for describing our services. Your decision to animal proof the weak spots on your house should keep them out for a long time to come. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015 & 2016

    Reply created 15 Nov 2016
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