Advantage Pest Control Inc. reviews (102)

Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Aug 2014
Wasp Nest Removal
I had a wasp nest that was under my bow window trim and tried everything. Foam spray, powder, etc.. nothing got into the area. These guys came and totally killed the nest. No more wasp finally! Very polite, friendly and affordable. Will recommend and use them again.
Answer from pro:
Thank you very much for the positive feedback, Andrew. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 2 out of 5
Review left on 5 Aug 2014
carpenter ants
A technician came three weeks ago to treat my house for carpenter ants (using interior bait / exterior spray). So far there has been no improvement -- in fact, they have become much worse. I feel that they did not adequately communicate the process or warn me re the time-frame. The lady answering the phone today said it takes 4-6 weeks to work and that an increase in ants is normal. The technician I spoke to today said it takes 3 months. Although I spoke to the technician at length when booking the job, nobody warned me that I would have to put up with an increase in ants for such a lengthy period. They have agreed to come back next week to do the interior spray. I hope it works because it was not a cheap service. In the meantime, this has been very stressful for me.
Answer from pro:
Hi MIS in Toronto, We are very disappointed with this review. When speaking with you originally, we determined that bait interior, spray exterior approach would be the best coarse of action for eliminating these carpenter ants. When you called yesterday, our staff gave you an inconsistent timeline with respect to how long it would take to get back to the queen. I do apologize for that, unfortunately, baiting does take time to get back to the respective queen, however, based on our conversation this afternoon you are seeing some dead ants and that is a great start. The good news is that you have a full one year guarantee and have already scheduled a follow up visit for Monday. Our program is fully integrated. if you would like to do a spray application Monday, please phone me directly to confirm. I gave you my direct cell this afternoon. We look forward to making you a happy customer!
Reply created 6 Aug 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Aug 2014
Pest Services
We have used a number of pest services before. Living in Leaside in Toronto, we have quite a problem with carpenter ants. We used to find the problem reoccurring several weeks after the spray treatments. And, that was getting expensive. Through our trial and error we found Advantage and we are glad we did. They use a spray treatment, but in addition they put in ant bates that really get to the root of the problem. We thought we put this post up so others can learn from our mistakes. All the best.
Answer from pro:
Thank you very much for the positive feedback, LT. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jul 2014
SERVICE
I'm a real estate Salesperson in the Toronto area and called Advantage Pest Control for an issue with Termites for a property. Paolo came out on site shortly after I called him and he had sourced the root of the problem and had it addressed within 2 days and we were able to complete the sale thanks to Paolo and his team. Would highly recommend for anyone in need of Termite remedy in the Toronto area.
Answer from pro:
Thank you very much for the positive feedback, Shahin. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jul 2014
ant removal spray treatment
I had an ant problem on my deck and started finding them in my house as well. I found this company online, emailed them and within the hour I heard back from to schedule an appointment for the following day. So far less than a week later I have no more ants in my house and the number on the deck are far fewer compared to before the treatment.
Answer from pro:
Thank you very much for the positive feedback, Debra. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jul 2014
bedbugs
We recently had a bedbug issue and contacted Advantage to come in and take a look. Bernie came to our house very discretely and professionally and assessed the situation. He advised us of the options available and provided a guarantee for his services. He was extremely knowledgeable and provided answers to every one of my questions. I would and have been recommending Advantage to all of my friends. Thank you Advantage!
Answer from pro:
Thank you very much for the positive feedback, Jennifer. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Dec 2013
Mice Service
I have had a mouse problem for the last 2 months. I called Advantage and from the get go, I was speaking with a senior technician that was both courteous and knowledgeable. They booked me in immediately and I had a technician at my door the very next morning. The technician took their time to thoroughly inspect my house and even identified the location that the mice were getting into my home. I am now mouse free!! Highly recommend these guys for service.
Answer from pro:
Thank you very much for the positive feedback, Amanda. Do let us know if we can be of further service to you.
Reply created 17 Dec 2018
Review from HomeOwner
Rating: 1 out of 5
Review left on 20 Nov 2013
Termite inspection
Absolutely useless, unprofessional, and waste of money! I needed someone to do a termite inspection on a pending property purchase (one of the conditionalities). The guy showed up on time and spent less than 10 mins in the basement before coming up and to give me his conclusion of his assessment. He highlighted to me three areas of potential "wood damage": 1) the corner of dry wall; 2) a chip on the wood one one piece of the wood in the furnace room; 3) underneath the laminated floor because it felt soft (it was on concrete floor), it doesn't take a genius to figure out termite don't live on concrete. btw, this is a 100 year old house. I asked him will I receive a report, he said "no, I will write the result on this piece of paper". Then he wrote down "No visual evidence of termite. however, some wood damage was present. Termite treatment is recommended" -- see attached receipt For 15 mins, it cost $254!! Absolutely useless!
Answer from pro:
Dear Philip from Toronto, We are extremely disappointed with this review and wish to seek resolution. If you require a more comprehensive report, please contact our office and we will be more then happy to produce one for you. Customer satisfaction is our number one concern and we would love to find a way to remedy your concerns. Philip, we take these types of complaints very seriously and have tried contacting you via email and phone, but have been successful. We would love to come back to your home and redo the inspection as well as give you a more comprehensive report. From speaking with the technician, he advises that prior to service, he was transparent about the length of service and price. After reading your response and comparing his version of events, both reports of events are the same. We are disappointed in your harsh words against the professionalism our staff. The technician who provided the service has 40 years of Termite experience and regularly is relied upon as an expert in the industry both in the media as well as a guest speaker to the National Pest Management Association. He was working in an uncluttered and empty house, and was able to complete the inspection in a timely fashion. He communicated his findings both verbally and in written form on the invoice on site. For real estate purposes, we always hand write the conclusion on site so that it expedites the decision making process for both parties. Once again, we are reaching out to you via phone and email today so we can seek an amicable resolution. General Manager
Reply created 26 Nov 2013
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Sep 2013
Ant infestation
I can't get over how quickly these guys got to work. Paolo's initial response time was SO quick. Jim was knowledgeable and gave an easy to understand explanation for us. He then set the traps, and we have not had any ant issues since. We highly recommend Advantage Pest Control.
Answer from pro:
Thank you for your wonderful review Sugar! Advantage prides itself on our ability to ensure two things; 1. when you call, you always speak to a senior technician and 2. timely service.
Reply created 17 Sep 2013
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Aug 2013
Flea Extermination
I moved into a new apartment which had a major flea infestation unknown to me. After five months of daily vaccuming, 3 full flea treatments, by an exterminator, I still had the fleas. The company we were dealing with started to blame me, told my landlord I was crazy and told me there were no fleas now in the apartment although we could see them jumping and I was pulling them from my partners leg hair daily & traps I had set had fleas in them every morning. I searched on the internet for 24 hr. exterminator companies, I called a few and then when I called Paul on a Sunday night at 8pm, he seemed so different from any other company I had spoken to or dealt with He had time for me, although he had a crying baby he was dealing with and by this point I was crying too. The questions he asked were nothing like anyone had asked me before. He inquired about inside and outside my apartment, animals in and around the house, raccoons, birds, cats, etc. which were things no one had bothered to inquire about before. I knew I was dealing with someone who could genuinely get to the root of the problem. His thinking was “outside of the box”, this was a major problem and we felt confident he was going to get to the root of the problem and solve it. The next day he sent a technician with over 20 years experience. He inspected our apartment, spent 1.5 hours before beginning any treatment or spraying. Within 10 days the fleas were gone and there has been no reoccurance. I am a very happy customer, I would recommend Paul to anyone who has been battling any sort of infestation. Don’t waste your time and money with anyone else, just hire Advantage Pest Control Inc.
Answer from pro:
Thank you for your amazing review Nina! Family owned and operated, Advantage always ensures that we have time for you. We care about each and every call we take and thrive to be certain about your pest problems. We were so impressed by your review that we pulled your ticket just to thank the technician personally!
Reply created 17 Sep 2013