Aire One Heating & Cooling Kw

Rating: 4.8 out of 5

Aire One Heating & Cooling Kw reviews (1295)

  • Review from allan wong
    Rating: 5 out of 5
    Review left on 5 Mar 2015

    Home furnace replacement

    Old Carrier furnace died, Aire One replaced it with a new dual stage Carrier furnace. I was impressed with the fact that the install was done very well (vent pipes re-routed to a better spot), they upgraded from a thin filter to a 3" air filter where space made me think it was impossible, and the options/financing were explained to me in professional and knowledgeable fashion.

    Answer from pro:

    Thank you Allan for writing this review about your experience with Aire One. It was fantastic that we could squeeze your installation for next morning. By the way, the filter rack we installed at your home takes a 5" filter.

    Reply created 5 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2015

    Furnace service

    A few mornings ago we woke up to a very cold house so I went to the basement to see what was wrong with the furnace. Of course, not being a technician, I couldn't know what was wrong other than that it was only blowing cold air. The Aire one sticker was on the furnace so I called them. I was surprised to see they answered the call even though it was before 7am. I was expecting a voicemail. They were able to squeeze me in for the same afternoon. Turns out the problem was the thermostat not the furnace. I decided to get a new programmable one to replace the simple one. In only one hour the house was comfortable and I was glad to hear the technician say I have a bullet proof carrier furnace they installed for the previous house owner. They have a monthly insurance plan so starting yesterday I have a complete new warranty on the furnace. Did not know something like this was available because I would have gotten it at my old house too. I had another company service that furnace and I spend hundreds and hundreds of dollars with that furnace. Long story short, I am very happy with aire one service and their furnace insurance.

    Answer from pro:

    Hello Hagi, We are extremely happy to hear that you are so pleased with the level of service you received from our company. We always thrive to do a good job and are thankful when our customers take the time to write a review about Aire One. The new programmable thermostat will allow you to save more by adjusting the temperatures in your house according to your schedule.

    Reply created 27 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2015

    Furnace Inspection

    I found my furnace stopped working and looked into it for approximately 2 hours before I made a call to Aire One last night. They were quick in scheduling an on-site check by their service tech and he did show up in the window we set up. After he checked my furnace, he said it might be the vent motor that needs to be replaced. Then there are a few other options he offered, including a furnace replacement or a complete package (AC + furnace). Since the service tech didn't tell me too much of the condition of my furnace (just moved in for a couple of months), so I wasn't sure what to do with it. However, their regional manager followed up with me within a day after his visit to talk about my situation and offered the best he can do. Now my furnace is back and running well. The Aire One in KW is very well managed and I think I know why people had a very good review for it. I would still considering calling them or refer them to my friend in the future.

    Answer from pro:

    Hello Ed, I need to personally thank you for bringing to my attention the fact that you were not completely satisfied with the service we initially provided. Thank you for giving us the opportunity to rectify the situation and for finding the time to write the kind review. We will definitely service you at the highest standards next time you need assistance with your home comfort.

    Reply created 27 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2015

    Gas Furnace and A/C

    I replaced the furnace and a/c after a mid-winter breakdown. I was pleased with the initial service (assessment, explanation of options), and with the work of the men who installed the furnace and a/c. The work was completed quickly, the site was left clean (perhaps even cleaner than it was found!), and the workers even did a wee touch up on my washing machine which needed a bit of sealant. All of my interactions with the company were pleasant and helpful. Thanks.

    Answer from pro:

    Thank you Leah for choosing Aire One to install the furnace and a/c in your home. Our technicians respect our customer's homes and of course they always clean before leaving.

    Reply created 13 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2015

    Furnace - Humidifier

    We are pleased with the Aire One Team. From the first call to final clean up they are excellent. We were made very comfortable about the kind of furnace we need for our needs. We made our decision with no preasure and knew what we were purchasing. They know there products and how to explain in simple terms how every thing works. I would highly recomend Aire One. It is truly refreshing in the world we are in that we can trust Aire One for home comfort.

    Answer from pro:

    Thank you Neil for visiting our showroom after the installation. Rarely do customers visit us with the sole purpose of thanking our team. It was pleasure meeting you and we promise to always provide you with our best possible service.

    Reply created 13 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2015

    New furnace and Central Air

    Our furnace broke down right after Christmas, and we were referred to Aire One from a friend. We had the most respectable salesman come to our house, and 2 wonderful workers who were very clean and efficient. They were very understanding, and didn't try to sell us something that we didn't need. I will definitely be recommending Aire One to friends and relatives!

    Answer from pro:

    Thank you Kimberly for calling Aire One when you needed the furnace replaced. We are glad the experience was a positive one and we hope you will keep on spreading the word just like your friend did. Our business is built on referrals so your help is much appreciated.

    Reply created 11 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2015

    Furnace installation

    We had our furnace break down an early frigid January morning. We tried to contact the company who'd installed it when we bought the house but they were slow, so we found Aire One who was able to send a technician in about 1 hr. Aire One quoted and installed a new furnace the same day for a good price! Excellent support, knowledgeable people and very fast turn around time!

    Answer from pro:

    Hello Ovidiu. You really put a lot pressure on us that day and we are proud to have been able to make it happen at your high level of expectation. Thank you for reaching out to Aire One when you had heating troubles.

    Reply created 11 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2015

    Furnace inspection, service

    The technician went above and beyond to install extra strapping securing the vent pipes. Very pleasant friendly service. Removed their shoes and took the time to explained the service performed. We will be purchasing the annual service plan ensuring our warranty is protected.

    Answer from pro:

    Thank you Dennis for purchasing the furnace from Aire One. We are glad to hear you are satisfied with our performance and we appreciate you signing up on our maintenance plan.

    Reply created 5 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2015

    Service

    Great service , Air One had vehicle issues, called me to let me know and still was able to meet our needs that day but that's not all, they reduced the price of the service. I recommend Air One to anyone.

    Answer from pro:

    Thank you Veronica for calling Aire One to help when you had heating problems and we also appreciate you being understanding with our van problems.

    Reply created 5 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2015

    Furnace maintenance

    Aire One came by and pitched me their annual, pre-authorised debit service for furnace and A/C maintenance; it's well-priced (and required to maintain our warranty), so would recommend. They showed up on-time and were very professional.

    Answer from pro:

    Dear Dana, thank you for having purchased the heating and cooling equipment from Aire One and are happy to hear that you appreciate the monthly plan.

    Reply created 5 Feb 2015
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