Very satisfied. When I called for an estimate, the phone was answered by a human. I was given a firm time and the estimator (Steve Gilmore) showed up on time as promised and gave us a clear estimate and explanation of what had to be done. He offered to coordinate with a carpenter/painter who was also needed, and this was done. The installation date was set and two very pleasant installers, Damien and Jake, showed up and performed the work efficiently and pleasantly. It was all done by mid afternoon. They cleaned up, explained everything and it was all over. I could not be more satisfied.