I have a Baxi Luna on-demand water heater and boiler that came with the house. I have had a lot of issues with it since I bought the house 4 years ago, and when the original installer advised me to replace it, I started to do some web research. Eventually, I found Belyea online and called them to come and give me a quote for a new boiler. They offered instead to send a technician to assess the system and see whether I really needed to replace it, since it is only 10 years old. After the technician's visit, David Graeme called me to follow up on the recommendations. He ended up coming over, and after looking at the system himself told me that the boiler itself was great, but because it had not been properly installed in the first place it was aging prematurely. Instead of replacing, he recommended that they re-install the piping, and put in an auto-feed and backflow. He said that the piping work could remain in when I eventually replace the boiler, which should have another 5 years or so. He explained everything in thorough and patient detail and I enjoyed our conversation. The installers ran into some frustrations because the boiler is in a very tight space, but unlike the previous company's technicians, they were always very polite and courteous. It is too early for me to tell if their work was successful as the heating is not on yet, but I enjoyed our transaction and appreciated their honesty in not selling me a boiler I didn't need.
