Purchased a ductless air conditioner 4.5 years ago, where the unit was running fine. Belyea even offered a free maintenance the first year, but never followed up with us to visit (even when we have home maintenance protection at that time, and purchased a $13,000 furnace from them 2 years later). Belyea was called to see why the A/C was not cooling, they arrived 3 days later, charging $221 as a diagnostic, then another $119 to do simple maintenance (3 minutes), claiming leaves were in the outdoor unit. There was a loose drain hose that was fixed (zip-tied) for $95 (after they installed it a few years ago!). Mysteriously the unit 3 weeks later is blowing hot air, not cooling. Belyea was called again, performed an $800 leak test, concluding a $1800 repair must be done on the unit. The technician then presented a sales pitch "it would be better to purchase a new unit". Now we are dealing with Mitsubishi directly, and will also warn neighbours and friends in North Toronto to stay away from such a company. There are many companies out there you can trust in your older homes! All of this happened during a heat wave in August/September 2018.
