Brampton Hardwood Floors Ltd reviews (311)

A big thank you from Vandana and all of the staff at Brampton Hardwood Floors. We greatly respect our customers and know that hardwood flooring can be a very large purchase expense. That is why we always take the time to ensure that our customers get excellent guidance as well as the best possible quality for the lowest price. Your positive opinion of us is so important, and we truly appreciate your referring Brampton Hardwood Floors to others.

Hi Nikita. It was our pleasure to assist in your purchase. The flooring you bought is a very popular choice among our price conscious customers. It is quite affordable, but also extremely durable and beautiful. We also take pride in being the only hardwood flooring retailer to offer instant cash & carry service on almost all products in our showroom. Our customers love the convenience of choosing, paying and picking up their new hardwood flooring in one visit. Enjoy your fantastic new floor!

Wow Heather, what a fantastic review! We are so pleased that your service experience was positive, as top customer satisfaction is what Lina and the rest of the Brampton Hardwood Floors team continuously strive for. Thank you for the 10-star rating, your continued business and especially for offering to send other customers to us. Referrals from happy customers are the best indicator that we are fulfilling our clients needs in the best way possible. Enjoy your beautiful new hardwood floor.

Thank you so much for the concise, positive review and 10-star rating. Lina, the manager of our new store at 36 Gordon Mackay Road in Toronto (conveniently located at the juncture of Highways 400 & 401), fully embodies the customer services values that Brampton Hardwood Floors Ltd. has come to hold dear over nearly 30 years in business: best prices, excellent quality and ample inventory. We always strive to make our customers happy.

Hi Rosemary, As was explained to you, the reason that the second delivery was required was simply confusion due to the natural lightening processes inherent in certain wood species. The sucupira hardwood you bought is a beautiful Brazilian hardwood product. The nature of sucupira wood will cause it to "amber" or grow lighter in colour with the passage of time. To avoid confusion with customers, we have two representative samples of sucupira wood in our showroom, an older lighter sample showing the wood after it has "ambered" and a newer sample which is still slightly darker. Once you received your product you were concerned that the hue was not matching your needs and we therefore agreed to provide replacement sucupira hardwood from an older batch so you would not need to wait for the natural "ambering" process to run its course. There were no issues with quality or mistakes on our part, the wood was correct and the change in batches was at your request. Thus, as the change was not our fault the cost of delivery of the replacement batch was not our responsibility. Your husband acknowledged this when he came to pay for delivery at our showroom. Notwithstanding, in the interest of good faith customer relations our manager Joe had offered to split the cost of shipping the replacement batch. We felt that it was a reasonable way to try and resolve your concern, but you did not accept. Please feel free to contact us should you wish to discuss. We have been in business nearly 30 years and service about 30,000 customers a year from our various locations, and pride ourselves on our excellent customer service.

Ian, Lina and the rest of us at Brampton Hardwood Floors thank you for your business at our huge new store at 36 Gordon Mackay Road in Toronto, which is at the junction of Highways 400 & 401 (right beside the Leon's store). We all work very hard to provide great pricing, top quality and excellent customer service to clients at all of our locations. We truly appreciate your excellent rating and top score.

Thank you so very much for your excellent review and giving Brampton Hardwood Floors the highest possible rating of 10-stars. We always encourage our customers to shop around when looking for hardwood floors, because we are confident that no one can match the price, quality and customer service provided every day by Brampton Hardwood Floors. Please enjoy your beautiful new laminate floors.

We are quite surprised that you feel this way John. We appreciate your business and our sales staff remembers you. After looking at a variety of products at various price points, you selected our Maple Cherry Mill Run. "Mill run" grade solid wood floors are not defective, they are simply value priced products that contain more knots, holes, cracks, etc. than the more expensive grades. In fact, the flooring you bought was a direct match for the showroom sample board you chose from, complete with the small holes and knots you refer to. We have numerous pictures available of the actual sample board that clearly show this, but unfortunately HomeStars does not permit photos to be added to this reply. After getting the flooring home you decided that it did not suit your needs and decided to return it. As previously mentioned, we would be pleased to apply the value of the restocking admin fee to another one of our quality floors.

Hi Nick. Thank you from all of us at Brampton Hardwood Floors for your top rating and 10-star score. Thanks also for your business new location located at 36 Gordon Mackay Road in Toronto, at the junction of Highways 400 & 401 (right beside the Leon's store). This new store is much larger than our previous Caledonia Road location, so with the vast amount of extra space it may seem like the existing staff is a little thin. We are currently looking for some sales help for store manager Lina and her team, but in the meantime please rest assured that they will always work hard to provide excellent customer service to our customers.

We at Brampton Hardwood Floors are so very pleased that you visited our huge new store at 36 Gordon Mackay Road in Toronto, which is at the junction of Highways 400 & 401 (right beside the Leon's store). Lina was manager at our previous Caledonia Road location and continues to provide excellent customer service to our continuously growing clientele now that we have moved to a much bigger building. We really appreciate your patronage and love serving our customers. Thanks from all of us for your excellent rating and top score.