Brampton Hardwood Floors Ltd reviews (311)

We at Brampton Hardwood Flooring are very sorry that Fatima feel's this way. Over the past 30-years we have become the largest hardwood flooring retailer in Ontario by providing great prices, quality and customer service. About one hundred happy, satisfied customers purchase from us every day, which is well over 30,000 clients a year. As our many customers have come to know, almost everything we sell in our store is in stock in one of our two giant warehouses. We differ from our competitors as our on hand inventory is the largest in Ontario, so that in addition to the best prices our customers can also enjoy the added value of "cash and carry", which means not having to wait for their wood to be ordered and delivered to the store. To maintain this benefit for our customers, we have a large staff of warehouse employees that right after purchase will pick the order from one of our warehouses, prepare the boxes for pickup or delivery, and then move the completed order to a separate area away from the general inventory. This occurs whether the customer is picking up right away, or at a later date (to ensure that the product will not mistakenly be sold to another customer). We of course cover the cost of this service for our customers, and only ask in return that the customer does their part and ensures that the measured quantities purchased are accurate. If not, our work doubles when an order changes after being picked, prepared and set aside. When a customer makes an error in calculation and orders too much product, and then wishes to correct it, we of course wish we were able to cover the additional expense even without any fault on our part. However, to do so would increase our overhead to the extent that we could no longer provide the same great prices and service that our business has become famous for over almost 30 years. Thus, we have no alternative but to charge a small restocking fee to cover this added expense. THE RESTOCKING FEE IS NOT A SURPRISE TO OUR CUSTOMERS, AS IT IS WELL PUBLICIZED ON SIGNS THROUGHOUT THE STORE, ON THE COUNTER OF THE CASH-OUT DESK AND ON THE SALES RECEIPT . We hope Fatima can understand our position and we wish her all the best.

Hi Andre. Our policy regarding returns is clearly stated on numerous posters in our showroom and on our sales receipt. We are unable to take back open boxes. It is the only way we can ensure that the product remains in its original condition, quantity and state before going back into inventory for purchase by other customers. This is why we provide samples pieces of our hardwood for customers to take home and confirm a match rather than selling them individual boxes. There was apparently a major misunderstanding in this situation, and we are not sure which product you purchased that would cost $200 for one box of material. We would ask that you please contact our store with your sales receipt number so we can look into resolving your concerns.

From Lina and the rest of the team at Brampton Hardwood Floors, thank you so much for your ongoing patronage and your kind words. Our success over the last 30 years has been largely due to repeat business from many of our happy customers. All the best to you!

Hi Anthony. Vandana remembers you well and was very pleased to help you decide on a beautiful new hardwood floor. The guidance of our excellent sales staff is often key to our customer's navigating the scores of different samples in our showroom. They are always ready to provide information and assistance, and continuously strive to work out the best possible price so that all of our clients feel that they are getting top value for their hard earned money. Thanks for the 10-star rating and for considering us for your future flooring projects.

When Brampton Hardwood Floors started operations nearly 30 years ago we catered to a mostly "professional" clientele such as contractors, installers, architects and designers. Over time we greatly expanded our retail operations and now serve about 30,000 happy customers a year. However, we also steadily grew our professional client base and work very hard to earn their trust and patronage. We truly appreciate their business and are especially grateful for the continuous and steady stream of retail customers they refer to us. A referral if the absolute best compliment as to the integrity of our business. It shows how impressed a client was with our customer service, quality and prices. Thank you very much for your glowing endorsement.

Your review was unfortunately cut a bit short but we certainly get the message, Marian. Thank you! We are so happy that your experience at Brampton Hardwood Floors was positive and wish you many decades of enjoyment with your new flooring.

Hi Agnes. There appears to be a considerable level of misunderstanding between you, your husband and our sales staff. You had originally purchased some of this flooring some years ago at one of our tent sales. At that time your price was lower as this was a stocked item with plenty of inventory that we were moving in volume at extremely deeply discounted costs. Like any sales event, once over the prices revert upwards again. Also, while this particular product has been discontinued for a while we luckily had enough left over in stock to service you. However, with inflation, greatly increased raw material costs within the hardwood industry and the diminished US exchange rate, costs of all hardwood flooring have increased considerably from a few years ago. Thus, as was clearly relayed to you by Vandana, the current price for this product was $5.99, but we would reduce it to $5.89 as you were a repeat customer. At no time were the prices of $4.99 or $4.89 even mentioned. As per our usual practice when a customer requests that product be held until pick up, Vandana had requested a deposit from you so an invoice could be prepared and sent to you. Notwithstanding your refusal to do this, as a good faith customer service gesture we still put the wood aside until your husband was able to come to our store. In fact, once arriving at the showroom your husband worked out a further discount with Vandana and you ended up getting the hardwood for only $5.49, a sizable $0.50 P.S.F. savings. Your husband was very pleased with the price and that that he got the last of the product to match the other hardwood in your home, and happily paid and picked it up. We therefore respectfully disagree with your labeling Vandana with "fox like sales skills." She was honest and open with you and your husband throughout all dealings. We also are extremely disappointed with your statements that we lack ethics and accountability. Brampton Hardwood Floors has over the past 30-years become the largest hardwood flooring retailer in Ontario by providing great prices, quality and customer service. About one hundred happy, satisfied customers purchase from us every day, which is well over 30,000 clients a year. It is too bad that you have misinterpreted the situation here and decided to post this negative review. However, please rest assured that we still consider you a valued customer and would gladly work with you to make this a positive experience. Just give us a call.