Brampton Hardwood Floors Ltd
Brampton Hardwood Floors Ltd reviews (311)
Review from Shelly Review left on 7 Jun 2017Rating: 0 out of 5Spoke to Bandana about purchasing some wood. I gave her my visa number as I was about to drive so that she can put the order through once I confirmed the wood with the installer within the hour. The installer said he could not used their wood as half the floor was already done by a another company. However, Jaz or Jag (not sure of his name) put$500 through my visa anyway and refused to refund it unless I paid 15% restock fee. I did not even remove the stock! I had to call the fraud department at Visa to get involved and Visa refunded me and said they would go after this company, which they did. They are now on Visa's fraud list. Interestingly, Visa informed me that they also put a $5000 HOLD on my visa account. This was likely done to prevent me from ordering from another company as my visa is maxed out. Thankfully Visa refused the Hold, but I do see it on my account.Review from HomeOwner HomeOwner
Review left on 27 Apr 2017Rating: 5 out of 5Home renovation
I am impressed by the quality of floors and the price I paid for. Sales staff is very helpful, specially Vandana offered me the best deal. I needed some extra favour for not picking up the consignment on time, they helped me without any reservations. I will strongly recommend this store for flooring needs.Answer from pro:
Thank you so much for the concise, positive review and 10-star rating. Like all of our team members, Vandana represents and puts forth the customer services values that Brampton Hardwood Floors Ltd. has come to hold dear over nearly 30 years in business: best prices, excellent quality and ample inventory. We always strive to make our customers happy and put in the extra effort to accommodate their individual needs. We wish you many decades of enjoyment with your new hardwood floors.
Reply created 1 May 2017Review from Jodi Jodi
Review left on 27 Apr 2017Rating: 0 out of 5Hardwood 780 square ft job
they owe me $150 for an error made by their installer. The store manager is ignoring my calls. I originally would have said my experience was pleasant, however at this point I am not happy.Answer from pro:
Hi Jodi. As our staff previously indicated, you did not hire our installer to do any work for you. You only got a quote from him and hired someone else to do your job. We cannot be responsible for the poor workmanship or errors of independent contractors. There were no issues with the hardwood you purchased. Thus, we are not sure what you expect from us.
Reply created 28 Apr 2017Review from Aaron Cryderman Aaron Cryderman
Review left on 24 Apr 2017Rating: 5 out of 5Best place for flooring
I bought my flooring here for my current home renovation and was so impressed i recommend them to all my clients! Amazing price, service, selection and overall experience. Give them a shot and I'm sure you will be happy.Answer from pro:
Brampton Hardwood Floors was very happy to serve you Aaron. Your patronage and your recommendations are very important to us. Over the past 30 years our low prices, vast in stock inventory, and friendly, personal service has helped us grow to become the largest hardwood flooring retailer in Ontario with about 30,000 satisfied customers per year buying hardwood in our 6 locations. Thank you for your great review.
Reply created 25 Apr 2017Review from HomeOwner HomeOwner
Review left on 8 Apr 2017Rating: 5 out of 5Laminate Flooring for Entire Main Floor
I went in to the London location after looking in several other places. In my opinion, Brampton Hardwood had the best selection of flooring, and definitely the best prices. The people I dealt with were friendly, and exceptionally helpful. They went out of their way to make things as easy for me as possible, and even threw in a few extras at no cost. The flooring is installed now, and looks great. A big thumbs up!!Answer from pro:
Thanks for the business and the great review Kathy. Our London location is one of the more recent additions to the Brampton Hardwood Floors family and we are very pleased and proud of how this store has grown. Through hard work, great pricing and selection and dedication to our company policy of excellent customer service, this store has in just a few short years become one of the major hardwood stores in the greater London area. Enjoy your new floor and please visit us again for all of your hardwood needs.
Reply created 10 Apr 2017Review from HomeOwner HomeOwner
Review left on 30 Mar 2017Rating: 5 out of 5Feng Shui floor change
I don't really write reviews because I don't think anybody reads them, but this store left me with a great positive experience, especially at a time when I needed it. 2015 was once of the worst year of my life. So I decided to move from Montreal to Toronto last year and sought advice from a Feng Shui consultant to turn my life around. He suggested I remove all the carpets from the house and walk bare feet. Something I was not very used to; I dreaded the idea of wooden splinters impaling my feet. So I turned down that idea; but I'm glad I happened to come across Brampton Hardwood, the location north of airport. The salesgirl quickly noticed my apprenhensions of wooden floors and passed on some literature on benefits of hardwood floors. I thought to finally give it a try and settled with jatoba wood, passion color. 8 months on, and I am loving it. So here is what I think - A store is not just about buy and sell. It's where a buyer feels like a human and is explained the goodness and faults of the item for which he is paying money. I'm thankful to Brampton Hardwood folks for the imparting the great level of service, sharing the knowledge and making it smoother for me to shift from carpetted floors to the hardwood one. Raj/Vandana thank you! And for those who want to know about the Feng Shui consultant I went to, he is in Markham. Don't know if I can mention his contact details here. Good luck shopping and if you happen to go to BH, mention my name to both of them, and to Joe too who helped with installation. Best, Emmanuel B. (from Dollard Des Ormeaux)Answer from pro:
Hi Emmanuel. You are definitely one of the most interesting customers we have had the pleasure of servicing over the past 30 years in business. We are very happy that you felt comfortable with us, and that your new floor is working out. We truly appreciate your taking the time to write this detailed and excellent review and wish you nothing but the best.
Reply created 10 Apr 2017Review from Reuben M Reuben M
Review left on 29 Mar 2017Rating: 5 out of 5Kitchen floor fixing
I am totally new to home fixing. I had moved to an older house last summer. There were few wooden strips that were damaged or worn out. I went to Home Depot and Lumbar liquidators. Though they are big name stores but nobody actually helped me unserstand how to go about fixing my floor. Disappointed, I looked around and found Brampton Hardwood, I paid a visit there and talked to an Indian girl, she knew about the wooden boards but she didn't know certain details about how to Do it Yourseflf. So she took to their warehouae at the back and asked another Indian guy named Teja or Tejas. At first he tried to pursuade me to get a professional to fix my floor. But he realized I was low on money so he taught me a to z of how it is done. I bought about 2500 dollar worth of planks and supplies and did my floor all on my own. I'm writing this review to thank Teja / Tejas for the half an hour he took that day to help me save hundreds of dollars. And kudos to Brampton Hardwood for showing a great level of customer care with full satisfaction. Thank you, Reuben M. North YorkAnswer from pro:
We were extremely pleased to assist you Reuben, and especially happy that you were able to complete the flooring project on your own. While not as huge as some of our "big box" competitors, over the past 30 years we have grown to become the largest hardwood flooring retailer in Ontario with about 30,000 satisfied customers per year. We were able to get reach these lofty heights with our low prices, ample in stock inventory, and informative, personal service. Customers often feel like they are just a number when shopping at the cumbersome, impersonal big box stores. That is certainly not the case at Brampton Hardwood Floors, where we appreciate and value every one who walks into one of our 6 locations.
Reply created 10 Apr 2017Review from HomeOwner HomeOwner
Review left on 28 Mar 2017Rating: 5 out of 5Home Renovation
I used Brampton Hardwood Floors Ltd. for my recent renovations, as I was replacing all the flooring in my home. I chose them because I found the staff were very helpful. They had a good selection at a reasonable price. The customer service was very good and I was pleased with the product.Answer from pro:
Hi Marian. Thanks for trusting Brampton Hardwood Floors with your very large purchase of flooring for your entire home. We have worked very hard over the past 30 years in business to always provide a wide, varied selection of flooring at great prices, as well as top notch customer service. Your acknowledgement in this review is much appreciated.
Reply created 10 Apr 2017Review from HomeOwner HomeOwner
Review left on 4 Mar 2017Rating: 5 out of 5House Renovations
My husband and I recently did a large renovation at our new house, as first-time owners there is a lot that comes with a house that you are not aware of. God bless Lina and the extent that she goes to in order to help you and make sure you are comfortable. I have referred all of my friends and family to her, and I cannot express my gratitude for all of her help with our purchases. If you're in the market to purchased hardwood and are even considering - stop by their location in Toronto and she'll take good care of you and help you make the right decision.Answer from pro:
As you have discovered, Lina is one of our most valuable assets here at Brampton Hardwood Floors. Her enthusiasm and knowledge always greatly impresses our customers and they usually end up purchasing from our Toronto store and referring her to their friends and family. Thank you for your patronage and for this great review.
Reply created 10 Apr 2017Review from HomeOwner HomeOwner
Review left on 3 Feb 2017Rating: 5 out of 5Would Recommend!
I have used Brampton Hardwood Floors several times for different projects around my house and would not go anywhere else. I have been to several of their locations (as well as other hardwood stores) and they are far superior. The selection seems unlimited and the patient staff is always helpful when I detail whatever project I have on the go they help me make the best decision every time. Wouldn't shop anywhere else!Answer from pro:
Thank you Anthony. Repeat customers like yourself have over the past 30 years become a cornerstone of our business. We greatly value your patronage and will continue to strive to always provide the best selection of hardwood flooring options at the lowest possible prices, coupled with excellent customer service.
Reply created 10 Apr 2017