On November 8th, 2016, I made a purchased at the Scarborough location 10 boxes of Walnut Natural wood 23 Sq ft / box i.e. 230 Sq ft,
paid $2,024.64. (7.79 per Sq ft).
Measurement of my kitchen is 11.5 ft X 18.5 ft or less,therefore, i need total 213 Sq ft of wood.
I picked up 10 boxes of wood at 59 Bramalea Rd on November 9th 2016. I noticed when I picked up the wood that wood were shifting in the boxes, I mentioned this to the shipper and he said that is the way it came from the manufacture.
The wood was installed on Saturday November 12th, 2016. The 10 boxes were not sufficient to complete the job, about 15 SQ ft were short. I should have had 15 Sq ft over based on me purchasing extra wood, looks like about 30 Sq ft of wood short in the 10 boxes.
On Sunday November 13th I went to 59 Bramalea Rd and spoke with the manager in charge (Raj) about my situation. He said that he will look into it and after half an hour he came back and said they were shortage in each box amount to 10 Sq ft. ( at this time I felt disappointed but thought to myself that I will take the wood he is giving me hoping this will complete my kitchen floor).
On Tuesday November 15th, my installer still could not finished the floor because about 5 Sq ft of wood short.
On Wednesday November 16th, I travelled all the way to Brampton again from Scarborough explaining my situation to the associate at the desk and I was told that I have to buy a whole box of wood. I said to the lady that I would like to only buy a few pieces that are missing and they refused to sell me a few missing pieces. They advise me to speak with the operational manager Joe.
I explained my situation to Joe and he told me that he will visit my house on Thursday November 17th to measure my kitchen floor. I waited all day Thursday and Joe did not show up. I called several times and Joe would not return my call. My wife send Joe a text November 21st, and no response from Joe. Unfortunately I had to buy a box of wood from another company (The Hardwood Flooring Store LTD) on November 19th just to get a few pieces of wood. The wood that I purchased is not quite the same but I will have to make it work.
THIS COMPANY STILL OWE ME OVER 15 SQ FT OF WALNUT NATURAL WOOD PLUS TWO UNNECESSARY TRIPS TO BRAMPTON AND WAITING A WHOLE DAY FOR JOE TO COME TO MY HOUSE TO MEASURE MY KITCHEN FLOOR AS JOE HAD SAID HE WOULD.
I cannot believe a large corporation will do this to me.
