The door in our home was about 11 years old, and had been installed improperly by the builder (Wycliffe). It was of poor quality, and in that 11 year time frame, the centre post of this "French Door" set had rotted through due to improper weather stripping, etc. We got quotes from three top ranked companies on HomeStars, and ultimately selected Casa Bella because we were impressed with the overall aesthetic and quality of their door products and how it would work in our home (for the flow & look of our main floor). We selected gliding doors that looked like French Doors, as they lead into a small kitchen area, and the doors would always bang against the kitchen table when opening. Our salesperson, Mark, also let us see the factory (they build all of their own products), and it was spotless. They are clearly very clean and thorough in their work. A final reason for selecting Casa Bella was that they have their own employees install the products, not sub-contracted workers. We did not want the job to be rushed, but done properly instead. For all of these reasons, we very much liked Casa Bella.
Our only concern, throughout the process, seemed to be the general time frame in which our emails and phone calls were responded to. It seemed to take longer than we expected (and we say this from the perspective of working with several contractors this year to do many upgrades to our home). In general, Mark was great. He seemed to be going out of his way to accommodate us (i.e. coming during evening hours, etc). However, our general sense that we were left with was that Casa Bella needed some more admin. support in their main office, hence the delay in Mark getting back to us (although this was not ever stated to us). Finally, communication seemed a bit askew on the day of installation when we we're getting the boarder installed that we had asked for, in the final framing stages. We had asked for wood in the event that we would be able to stain it. Also, from the pictures that Mark had shown us of past projects, there was detail (simple engraving) in the moulding, to make it look more regal. We were offered plain wood slabs. In the end, the plain wood slabs did not fir the gap between the drywall and the door (since our door was a custom size) so we ended up getting something with moulding on it. I think this should have been better stated in the contract (although by 'luck' we ended up with exactly what we wanted) and would urge future customers to discuss this more in depth than we did. Throughout the process, Mark continued to email us. He was always polite and friendly, and tried to assist us in any way he could.
Overall, the final project is spectacular! We couldn't be more pleased and are thrilled with the new look, and especially with the new flow in and around the eating are of the kitchen. It is exactly what we had hoped for!
