Cozy Comfort Plus reviews (537)

I was looking for a new freestanding gas fireplace to replace an old unit and wasn’t sure what size or budget would be needed. This is the perfect place to go for an overview of all the best brands, their options and determining what would work over a variety of budgets. Brian came over and determined exactly that and even steered away from more expensive options if not necessary. Super happy with the Napoleon stove chosen. Installation date desired was provided (a surprise for a family member) and the installation techs were great. The stove heats the room super fast and looks fantastic.

I was the Contractor for a property which required natural gas installation, a gas fireplace and a heat pump system installed. **Please know, the Company's response below is completely false! None of what is stated happened. ** First, when I met with Brian he stated that the Heat Pump refrigerant lines would be installed in the walls as I had left them open. There was lots of discussion including my clients who didnt want them on the outside of the house as well. When the installers arrived (3 hours late!) he said that he could not do that and had to run them on the outside. There was no reason for that plan. Ive since spoken to other professional installers who all say that the lines should have been run inside while the walls were open. When I spoke to the installer about this he said that Brian told him to install it that way. secondly, the gas fireplace failed inspection. The gas inspector was horrified at the "work" done and asked me if a qualified technician had actually done the work. Did not meet the Code requirements. The owners had to pay the failed inspection fee which Brian refused to cover. The installer did return to fix the problems and bring the installation up to Code but the installer charged the owners $650 for his time. Unbelievable! Lastly, this summer (June) one of the Heat pump units was not blowing cold air. The owners had not yet run the system as the renovation took much longer due to COVID and building supply availability. The owner called Cozy Comfort, explained the situation ie had not turned the Heat Pump on, and set up a service call. The owner was informed that the Cozy Comfort warranty had just expired by 2 weeks so the service charge, etc., would apply. Are you kidding!?! After everything they had been through with this sub-par installation and subsequent expense Cozy Comfort should have waived that! The installer arrived and didnt understand what the problem could be. He tested the system and said that it had sufficient refrigerant pressure. The system was full and couldnt take anymore coolant. He looked at the lines and I was informed everything was fine. After I protested and said it wasnt working he made some calls. He left the property saying that he would return. Some days later he returned with an expert who quickly figured out the problem. I was given the bill which had the service charge of $160 as well as a $100 fee for using refrigerant. NONE WAS USED! The owner did call and question this charge but was told that the coolant was added. I was there and that did not happen!! This project from start to finish was unprofessional, Brian/Cozy Comfort took no accountability for the work which failed inspection ie at the very least should have covered the "failed inspection fee", not charged the owners $650 to fix it and not fabricate the installation of coolant into the Heat Pump line. And those lines should have been run inside the open walls!! I've tried to be as kind as possible with this review. There's so much more I could say but I'll leave it at this.

The technician Mory was professional and pleasant.He found the problem quickly and fixed it.I also got the appointment very soon after I called.

Brian is very easy to work with, his advise about which gas stove to go with was excellent and my parents ending up going with the high-end Regency model. His installers were very good and were easy to talk to about the job and they did an excellent job. I like it when a contractor works with their customers and cares about their company to back up the work done. I highly recommend them and a special thank you to Brian who runs an excellent company! My parents are extremely happy and can't wait on those cold nights to go by to feel the warm heat of their new stove.

Thank you Cozy Comfort Plus. It’s always a pleasant experience dealing with your company. From Brian who advised me on the unit to purchase, to the installer Amir, and Elizabeth helping with the Carrier warranty, I highly recommend this very professional and helpful team.

Padding the bill. Central AC, 6 months new, water on floor around furnace, during a hot spell. Beyond pump repair, they tell me: 'refrigerant is low'! Now I learn: can't happen unless there is a leak!! There was no leak. They added refrigerant. Also, no mention this service is under warrantee of new machine. Thanks a lot! Same water just happened this year during hot spell. Brought in a different company. Technician tells me the AC is fine, no need for repair. Overworking in a hot spell, that's it. Secondly, I used this company when my gas fire place wasn't working. The technician came and told me it could not be fixed and needed to be replaced ($3000). Another company came and fixed a loose wire for $100. I just had the same company come again today to start the pilot light which went out. He commented that the fireplace is in excellent shape (should be. I never use it!!).

What a difference between these guys and the "reliable" guys. Absolutely incredible service (the installation guys worked there asses off). I'm a very fussy client, and I can guarantee you that they went well beyond my expectations. The level of professionalism, punctuality, product knowledge (yep, there is a HUGE difference between off brand garbage that the "reliable" guys install and the original OEM stuff that this company sells. We had an AC, Furnace, and tankless water heater installed. In the middle of a heat wave. What more can I say. You get what you pay for. These guys were reasonably priced, amazing service, and they stand behind their product (name brand manufacturer) so you know it's going to be great.

Great fast service. Air-conditioner is working again, and Mory gave me a good explanation of the situation. I was particularly happy because I didn't expect same-day service on an air-conditioner at this time of year.

Excellent service and timely installation. I have purchased furnace, A/C unit, 2 Fireplaces and get the maintenance all done by CozyComfort very prompt service and friendly staff.

Awesome Job inside out! Outstanding team, personnel knowledge and teamwork:))) Team delivered exactly what we needed!!! I would highly recommend Cozy Comfort Plus!