Cozy Comfort Plus

Rating: 4.8 out of 5

Cozy Comfort Plus reviews (537)

  • Review from HomeStars user from Toronto
    Rating: 5 out of 5
    Review left on 24 Jan 2025
    Repair or maintain heating system: No heat
    Incredibly positive experience! Our furnace stopped working and we couldn’t figure out the issue. Cozy Comfort was super fast and helpful and sent a technician to our home in about an hour. Our technician, Andy, was so friendly, skilled and fixed the issue for us. Would call again if needed!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2025

    Carrier Furnace

    A friend recommended Cozy Comfort Plus. Our air conditioner was not working so we needed to replace it and decided to replace the furnace at the same time. We got 3 quotes, all from Carrier certified dealers. Cozy Comfort provided the best price so we decided to go with them. They installed both the air conditioner and the furnace. The air conditioner worked great. When we turned the furnace on in October we kept getting error codes 33 and 13. Cozy Comfort Tech Mory, kept working on the issue until it was resolved. Cozy Comfort has a great team of service people from Mir the installer, Mory the service tech, Elizabeth the service co-ordinator and Brian the owner. I would definitely recommend this company and will be using them for future HVAC needs.

    Answer from pro:

    Thank you for sharing your experience with us at Cozy! We are thrilled to know that Cozy Comfort Plus provided you with excellent service from start to finish. It’s great to hear that our team, including Mir, Mory, Elizabeth, and Brian, worked diligently to resolve the issue with your furnace. Customer satisfaction is our top priority. I’m sure your recommendation and high ratings will be helpful for anyone looking for reliable HVAC services in Toronto and the GTA area. So happy that everything is working well now! Cozy Comfort Plus Inc. 1170 Sheppard Ave West, Unit # 48, Toronto, ON M3K 2A3

    Reply created 13 Jan 2025
  • Review from Sean
    Rating: 5 out of 5
    Review left on 8 Jan 2025

    Fireplace mantel removal

    Needed an outdated fireplace mantel with electric fireplace insert removed. Work was done cleanly, efficiently, with proper advance setup to reduce mess. All debris removed. Very happy with the overall outcome.

    Answer from pro:

    Thank you for sharing your feedback with us Sean! We are happy to know that you are satisfied with the work done on removing the outdated fireplace mantel and electric fireplace insert. We are glad the process was clean, efficient, and well-organized. Your satisfaction is our priority, and we appreciate your kind words about the outcome. If you need any further assistance in the future, don’t hesitate to reach out! Cozy Comfort Plus Inc. 1170 Sheppard Ave, W Unit # 48, Toronto, ON M3K 2A3

    Reply created 9 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2024

    Heat pump, furnace, tankless water heater

    Brian and his team did a great job and went above and beyond to ensure I was satisfied. They installed a new heat pump system, furnace and tankless water heater. They dealt with a faulty water heater tirelessly, trying diagnose an unusual code that kept coming on, eventually replacing the unit. I really appreciated their diligence in keeping me updated, and how swiftly it was switched out when necessary. I would highly recommend them for their work ethic and professionalism

    Answer from pro:

    Thank you for your lovely review and high ratings! We are thrilled to know that you were satisfied with the work Brian and the Cozy Team did. We take pride in going the extra mile for our clients, and it's great to know that their efforts made a difference. We're glad we could resolve the issue with the faulty water heater and that you appreciated the updates and quick action. Your recommendation means a lot to us, and we’re always here for any of your future services. Hope you enjoyed the Holidays! Cozy Comfort Plus Inc, 1170 Sheppard Ave W, Unit # 48, Toronto, ON M3K 2A3

    Reply created 3 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2024

    Home furnace

    Well done job. House is warmer than before. We strongly recommended this company. The service was excellent at a good price.

    Answer from pro:

    Thank you for your kind words! We're thrilled to hear that your house is warmer and that you were satisfied with our service. We truly appreciate your recommendation and look forward to serving you again in the future. Cozy Comfort Plus Inc. 1170 Sheppard Ave W Unit # 48 Toronto, ON M3K 2A3

    Reply created 23 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2024

    New water heater and softener, and routine maintenance

    We have used Cozy Comfort Plus for ten years, for routine annual service of furnace and A/C. We recently had them replace our hot water tank with a tankless system. The service was excellent from beginning to end. Brian gave very helpful advice about different options, and they took care of details including increasing the natural gas capacity to our house, and installing an additional exhaust line. We've had the tankless system for a couple of months and are very happy. We highly recommend Cozy Comfort Plus.

    Answer from pro:

    Thank you so much for your wonderful feedback! We're thrilled to hear you've had such a positive experience with Cozy Comfort Plus over the years. We're glad Brian could provide helpful advice, and that the installation of your new tankless system went smoothly. It's great to know you're enjoying the system, and we truly appreciate your high recommendation. We look forward to continuing to serve you in the future! 1170 Sheppard Ave W Unit # 48 Toronto, ON M3K 2A3

    Reply created 23 Dec 2024
  • Review from Marina Mascherin
    Rating: 5 out of 5
    Review left on 16 Dec 2024

    Repair gas fireplace

    Called for someone to come to see why our gas fireplace was not starting. Brian told us that someone would be here in about 2-4 hours. Mury showed up and immediately found the issue. He took the time to check that everything was working properly and also gave the fireplace a complete cleaning. We will certainly call him back to clean our furnace and fireplace yearly. He was very efficient and knowledgeable.

    Answer from pro:

    Thank you for your feedback! We're thrilled to hear that Mory was able to quickly identify the issue with your gas fireplace and take the time to ensure everything was working properly. It's great to know that you were impressed with his efficiency, knowledge, and thoroughness in cleaning your fireplace. We appreciate your trust in our services and look forward to helping you with your furnace and fireplace cleaning in the future! Cozy Comfort Plus Inc. 1170 Sheppard Ave W, Unit # 48 Toronto, ON M3K 2A3

    Reply created 17 Dec 2024
  • Review from Shirley
    Rating: 5 out of 5
    Review left on 14 Dec 2024

    Fast, Friendly and Efficient Service

    From start to finish, Cozy Comfort Plus was friendly and easy to schedule my fireplace service and repair. The technician , Mory, was punctual, friendly and extremely knowledgable. I would definitely call on this company again for all of my HVAC needs.

    Answer from pro:

    Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Cozy Comfort Plus and that Mory provided such excellent service. We strive to make the process as easy and enjoyable as possible for our customers, and we're glad to know that we met your expectations. We look forward to being your go-to company for all of your HVAC needs in the future! Cozy Comfort Plus Inc. 1170 Sheppard Ave W, unit #48 Toronto, ON M3K 2A3

    Reply created 16 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2024

    Gas fireplace install

    My husband and I went to the showroom, picked out our fireplace and had it installed within the week. The installers came on time and they were courteous and clean. We are now enjoying the ease of a gas fireplace.

    Answer from pro:

    It's wonderful to hear that you and your husband had such a smooth and efficient experience! It sounds like everything went perfectly, from picking out your fireplace at the showroom to the timely and professional installation. I'm glad to hear you're now enjoying the convenience and comfort of your new gas fireplace! Thank you for sharing your experience! Cozy Comfort Plus Inc 1170 Sheppard Ave W Unit # 48 Toronto, ON M3K 2A3

    Reply created 4 Dec 2024
  • Review from Barry P
    Rating: 5 out of 5
    Review left on 20 Nov 2024

    Annual maintenance of gas fireplace

    Maury from Cozy Comfort Plus came to check our fireplace as we were concerned about a potential problem. He was very knowledgeable and friendly. We were worried as we noticed that when we turned on the gas in the fireplace it would repeatedly turn off the first time, but would stay on the 2nd time. This happened on multiple occasions. He explained the reasoning for this, and then checked everything over, including the ceramic pieces of the fireplace, switched batteries for us inside the fireplace, and vaccumed/cleaned the fireplace. He was excellent, and were very pleased.

    Answer from pro:

    Thank you so much for your wonderful review! We’re so glad to hear that Maury was able to address your concerns and provide such helpful and thorough service. It's great to know he explained the issue clearly and went the extra mile with the cleaning and maintenance of your fireplace. We truly appreciate your feedback, and we're thrilled to hear you were pleased with the service. If you ever need anything else, don't hesitate to reach out! Best regards, The Cozy Comfort Plus Team 1170 Sheppard Ave W, Unit # 48 Toronto, ON M3K 2A3

    Reply created 21 Nov 2024