Cozy Comfort Plus reviews (537)

Hi Dave, Thank you very much for your excellent review! It was a pleasure to have Cozy Comfort help you choose the perfect fireplace for your finished basement. We are always striving to provide the highest quality of service, and are happy you are satisfied with the swift service. We know that choosing the perfect fireplace can seem like a difficult task. That's why the experienced team at Cozy Comfort will walk you through every step of the way, ensuring you are 100% satisfied with your new fireplace. On behalf of everyone at Cozy Comfort, we are glad to welcome you to the Cozy family, take care Dave! Best regards, Brian

Hello! We are glad you are satisfied with our service! A ductless Air Conditioner was the perfect choice to provide complete comfort to a room or area that too warm. As for the service, Cozy Comfort is always ready to give the highest caliber of servicing and maintenance to ensure that your systems are running efficiently and effectively. If there are any more concerns feel free to give us a phone call! Take care, and have an excellent summer! The Cozy Comfort Plus team.

Thank you for writing us an excellent review! It was an absolute pleasure doing business with you and your lovely family for the second time. I am also grateful that your neighbor recommended us to you, we are always thrilled to welcome new customers into the Cozy's family. Take care Joel!

Hi James, Thank you very much for your review! It was a pleasure to help you out and the Cozy Comfort team is very happy to hear that we delivered a great experience. It can always be a bit of a daunting task to purchase, replace, install or service any unit for your heating & air conditioning system. However, we are always here to help you through every step of the way. Good customer service and a great experience are our top priorities. Not only do we want to offer fair and competitive prices for our clients, but we want to accommodate and meet any of your needs as well. Weather your planning your next big project, or you need help during an emergency, always know that the team here at Cozy Comfort Plus are just a phone call away! Brian

Hello and thank you for your feed back. Please be advised that the Lennox furnace had stopped working because of condensate pump failure. This is an added feature of the pump to shut off furnace in case pump can not displace water and will shut off furnace to prevent overflow and flooding. Unfortunately since installation on 12/November/2012 customer has never carried out an annual maintenance and cleaning of their furnace, which would have also included cleaning and inspection of condensate pump. Lack of recommended maintenance and unfavorable operating condition had led to excessive accumulation of dirt leading to pump failure. Following replacement of the pump customer called on Friday night regarding problem with new pump and appointment was made for Saturday morning. It should be noted that installation premises is a rental home with 2 rental units and furnace room is always locked (although it was advised NOT to keep furnace room locked for safety reasons and quick access to furnace in case of an emergency). On Saturday morning when technician arrived at location one of the tenants was not home and the other tenant had no idea why a service technician was called and as the furnace room was locked he could not inspect or check anything. Technician called customer and was told that he does not require the service anymore. We strongly recommend an annual furnace cleaning and inspection as it can prevent costly repairs and unnecessary replacement of parts & accessories. We would be more than happy to provide annual maintenance for Stephan to enjoy many years of problem fee furnace operation. Thanks .

Hello Jason and welcome to Cozy Comfort Plus family. Thank you for your kind review and recommendation. There is nothing more satisfying for us than satisfaction of a customer, particularly, a friendly and understanding customer like yourself. On behalf of management, Sam and installation crew, thank you for your business and kind opinion.

We appreciate your comment and sorry for not able to fix your one a kind equipment which was not installed by us over 20 years ago in timely manner. Brian Kar President

As it has been mentioned by customer, installation was done on 17/Nov/2009 for a Viessmann Boiler and a Noritz tankless unit. We did a number of service calls for customer since installation as below: 1- 20-Jan-10, (boiler Problem not Tankless) No heat. Boiler coding "F4". Cleaned flame sensor. == No Charge. 2- 21-Apr-10, (boiler Problem not Tankless)No heat. Replaced board ===No Charge. 3- 20-Nov-13, Tankless water heater keeps resetting. Tankless WH. not working / called Noritz / problem with clogged burners / problem with dirty spark maker, dirty sensor, dirty ventor motor, dirty heat exchanger / heat exchanger needs descaling for one hour / opened up all and vaccumed and cleaned / descaled with the special liquid == $497.20 incl. tax. 4- 14-Jan-14, Service call on Noritz Tankless WH / been there on Nov 20th / customer believes it’s the same problem. ****Technician went to fix the customer's tankless WH-it showed code # 90----called Noritz----Noritz company said they need an air compressor to clean the dust ,…..this happens in areas where there is too much dust.== No Charge. 5- Raymond attended a NO CHARGE call in September code:90, combustion gas pressure, before start up 8WC , 2 psi, co 85, temp: 32C. 6- 18-Feb-14, (boiler Problem not Tankless) water was previously leaking from the bottom of the heat exchanger / tightened up the rubber drain to the bottom of the heat exchanger / the temperature is going Up / CO test was done: 00.00 ppm. As stated above total service calls attended for Noritz tankless unit total to 4 since 06/Nov/2009, the two recent calls 14 & 22 were at no charge to customer.The other two services that were carried out on above mentioned tankless unit were carried out in 2011 & 2013. However, we also, as mentioned above carried out three other service calls on Visseman boiler, two of which were at not charge to customer only the service which was carried out on 18/Feb/2014 was charged at $169.50 . Another point to note is the fact that all gas piping is done according to code and piping from meter including branches are based on BTU requirements. Also as mentioned by customer problem was solved by an electrical repair done by her brother, and it was not related to gas piping but as Gas technicians we are very limited to the amount of work that we are permitted to do on electrical aspect of the job. Nevertheless, we regret that Anita had to go through this experience, we try our best to provide the best service that we can to each and every one of our customers, we have tried to solve the problem with all our best intentions, have made number of calls to Noritz technical support. We sincerely hope that Anita would have many years of problem free operation with her boiler and tankless. We would always be available for future services.

Hi Teresa, Thank you for your comments. This is our pleasure to have such a great client like you. Best regards, Brian

Hi Teresa, I wanted to thank you very much for being such a great person to come forward and write your experience with our company. On behalf of all of the members at Cozy's family we welcome you to our family, you will be in our heart, we appreciated your time and effort. Best regards, Brian Kar