Enercare Home Services reviews (4662)

The serviceman who came from Enercare for our AC annual maintenance is the reason I would recommend this company. They should clone him! He is knowledgeable and capable. He communicated well prior to, during, and at the end of the appointment. He ensured there were no questions left unanswered. He was respectful of both us and our home.

The service technicians arrived when they said they would. I liked that they called me first to let me know they were on their way. When they got here, they put down carpeting in my hallway leading to the basement to protect my flooring. The technicians were very polite and efficient. It was a very good experience. Thank You

Monthly fees increases from time to time($26.74 by Apr 2016) plus tax.($30.22 or 7% in 2 yrs 4 months. Very deceptive, face of contract states $24.99 but on the back of the contract clause allows for increases. The contract is signed on a clipboard, the reverse is in small print on crumpled yellow paper and extremely difficult to read. The increased fees are never mentioned and unexpected since the value of the heater depreciates over time. No notice of increases ever received contrary to contract.

I called the company as we were out of hot water. They came the next morning (as I called after 8:00 pm) and the person who came did the repair and within a half hour we had hot water again

My water heater broke down on a Sunday, their technician came to try to fix it on Monday. He told me that it was an intake problem and planned to replace the motor. He ordered a motor and planned to return the next day to install. On Tuesday, the technician was 45 minutes later than the set appointment time (1-4 pm) with no call to let me know. My father in law (he's retired) was at my home from 1 pm onward waiting. He came in with the newly ordered motor, then told me that he couldn't replace the motor because whoever installed the first water heater glued a pipe to the old motor... It was a plastic pipe that could be easily cut and replaced. Regardless, he said that he would get us a new water heater out the next day. I told the tech that this is starting to cost us money because we take time off work. He then informed me to ask my father in law to just be here because he has nothing else to do because he's retired. The tech then put in an order for the replacement water heater and then left. The installer came on Wednesday, but the water heater that the tech ordered was too big and wouldn't fit in the space, so they had to order a different water heater. The new water heater is bigger, so they would have to refit the pipes, so Enercare tried to tell me that they were going to charge us over $800 to install the rented water heater because they had to adjust the pipes. It is not the home owners fault that the manufacturer change the size by 11 inches. After three calls with Enercare, and dealing with different agents, Enercare told us that they would help cover the cost by making the total only $300 for the install. Gee, what a deal on a RENTED water heater that makes 3 times its value or more during the rental term. At this point I called a different company who offered me a new water heater to rent, 3 months free rent, and they waived the new registrant fee all due to how we were being treated by Enercare. We obviously went with the other company. The next day, the other company's installer came and worked tirelessly all day to make sure that we had hot water. They had to raise the pipes (as Enercare said), but they charged us nothing! The installer even told me that they have never charged anything for an install. All in all, a terrible experience with Enercare, and I would not recommend them to anyone looking for a water heater in Mississauga.

Our hot water tank is broken. We have been told it's $150 to replace it and our monthly bill will be increased. We have purchased our own because it was more cost effective, and now they want to charge us $75 to take away a broken hot water tank. Will definitely never use this company again for anything, and will make sure friends and family do the same. Update. Customer service had devastating attitudes! These girl really need to get down off their high horses and learn how to speak to people.

We have been customers of Enbridge and their offshoot Direct Energy - now enercare, for more years than I can remember. They have always been very helpful - reminding us that it is time for a furnace checkup etc and arriving on time to do a very competent job. I was amazed that we were able to get a sales person to our house the day after I called, and even more amazed that the installation of our new air conditioner was done the following day. Considering the extreme heat lately, I was expecting to have to be in a waiting list for this. Our house is now nice and cool, and the air conditioner is the quietest I've ever heard! The installers were both nice and very courteous, and left the scene all cleaned up, even removing some old concrete from the platform of the old unit, and trimming a bush that is close to the unit to avoid any air flow problems. Over all, we are very pleased with the whole experience - good job guys!

I spend upwards of $600/year on protection plans, and I'm now being asked to spend an additional $50 to get a report printed because it's 3+ months old? No thank you! What is it that you have to do? Have someone get in a car, drive to an undisclosed location, have them find the file and then send it back? If so, that's the most outdated system in existence. It's a digital copy(I'm sure) and it should take about 30 seconds to find and print it, then another 30 to email it. If someone's getting paid $50/minute, then it's no wonder half your staff appear on the Sunshine list. Suffice to say, I'm cancelling everything. Mind you, as it's already been renewed(not that it's mentioned on the bill when the renew date is) I have to pay them out anyway. Thanks!

I had the pleasure of dealing with a wonderful technician from Enercare in September, 2016. Just like previous representative, the technician really knew his stuff. It was a pleasure in this day and age to deal with someone so professional and so experienced in their field, Thank you Enercare for hiring this individual.

The technician not only fixed the problem but helped me understand my system better. I've never had air conditioning before and had several misconceptions about it. I got the appointment quickly as well.