Enercare Home Services reviews (4662)

this guy that came to my house yesterday was on time efficient and a pleasure to deal with/ would recommend people to get on the monthly program at ENERCARE.

I have two ductless units that are working at 50% efficency. The fans are dirty and the Technicien knows it because he has been there twice before for the same problem. They refuse to touch the fans. So ï scheduled. a service again Technicien comes to door and says he does not know what the problem is. He does not come inside to look at them to service them. This problem has gone on for over a year .

I had an appointment for today, September 23,2023 between 9am-1pm. Nobody came. I called customers, answer from Colombia, asked if the technician is coming, he told me he will schedule an appointment for me. I said: I have an appointment. I was stuck in the house for 4 hours, nobody came. There is no phone# to complain about those people who don't care about the customers in Canada. The worst company Enercare, greedy, bad service, no respect for the people who pay for their bad service.

Technician, James, performed this maintenance. He notice the water filter was dirty and changed it (I had a spare). Would definitely use James and Enercare again!

We had a major main water valve leak. Called enercare call centre located in Columbia. They were incompetent to the core. Asked to speak to the supervisor could not reach. Later was told they all work remote and they cannot connect us to their supervisors. The agent asked me to call the city to shut off the main water to the house. I did, but he didn't say he cancelled the workorder. I learnt whe. I called back to follow up. They slotted me between 1 and 5pm on Thursday (Sep 14th), the plumber didn't show up untill i connected via fb messenger. Finally came around 4.15pm. The plumber said he was just at that point was assigned to the job. We had severe water damage due to this leak in our finished basement and had to deal with an inefficient and incompetent call centre that screwed up the appointment, inspite of explaining the urgency. I guess the enecare management purely looks for profits by reducing costs and outsource without proper training that results in shoddy service to US the CUSTOMER.

Prompt effective timely service. Very helpful and courteous technician. Repairs were covered under rental agreement.

Shawn came to my home today to repair my water heater. he knew immediately what was causing the problem and made the repair. In addition he replaced the batteries in the thermostat and cleaned and checked the furnace for the winter. He explained everything he was doing. he was very polite and respectful and I highly recommend him.

Very impressed with the whole process. I called and was given a date but when I called back asking for an earlier date, I was put on the wait list, and later received an email confirmation of an earlier date. Jeremy arrived on time and quickly assessed the issue. He checked the records for my last service apt and suggested what was at the root cause of both problems. He finished replacing the part in less than 30 min and also suggested I get a quote for a new unit.

The salesperson visit my home to replace the furnace as the heat exchanger had a whole. Suffice it to say he spoke about rental rental. I had no intention to rent permanently so I choose to purchase the Lennox equipment. At first I was told that the heat exchanger was lifetime, this information was not in the contract. Then I was told that the furnace came with a warranty of 10 years parts and labor, but that was not the case. It only comes with 10 years parts no labor. Before I purchased the furnace I asked for a written quote, he said the scribble on the back of the advertisement is good enough. Going forward I have to pay for the labor. A word of advice make sure you document everything or record the salesperson. Thanks for your attention.

Insurance for home told me it had to be replaced as it was put in 16 years ago. It is a rental so no cost for changing it but I pay approx. $45. q month for rental