Enercare Home Services reviews (4662)

The person I had was amazing if she didn't know the answer to my question she put me on hold and came back with the correct response and didn't keep me on hold for a long time. I was very happy with her.

My overall service starting from the call to customer service to book an appointment to Siyad (sorry if I misspelled his name) was great. The Tech. was super nice and really took time out to explain everything I needed to know..example when, how and why I need to replace and wash the filter.

During the annual maintenance check-up I thought there was a slight-problem with one of the parts (and it turned out to be correct) The technician explained how it works, fixed the problem to my satisfaction, and we spoke about different aspects of the furnace and how it can be more efficient (so now when we pursue purchasing a new unit, which is the plan in the next year or two, we're much more aware of what to look for) So it was an informative visit as well.

Four hour appointments suck big time You can do much better can't you? If not you need a new process manager or someone in charge who knows client service !!!!!!!!!!!!!!!!!!

Great experience from the initial phone call, to the completion of the work. customer service was excellent, The repair person very knowledgeable and polite. The installers were great! thank you. Keep up the great work.

A technician came out same day to check water heater, two days later it was installed. both technicians were very friendly and informative. Clearly explained how to adjust the controls if need be. very neat installation. Left the area spotless. Made sure the flue had a liner to meet code. Thanks very much!

The Direct Energy service technician was very good. He even went above and beyond the call of duty by reminding me to shut off my outdoor water valve. Thanks! ! ! !

The Service Tech was great and filled me in reference to the performance of my furnace, and the fact that it is below grade in reference to the power consumption.

The Direct Energy service man that was out was very friendly, efficient and knowledgeable. He was very personable and prompt. You are very fortunate to have such a loyal employee!!

The staff member who answered my initial call was very pleasant. I had all the facts concerning the new water heater. The installation crew was punctual and efficient. Thank you!