Dodds Garage Door Systems Inc.

Rating: 4.8 out of 5

Dodds Garage Door Systems Inc. reviews (1079)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Nov 2013

    Garage Door

    We bought a house in mid-August with a older-style spring-based manual door which we replaced with a newer automatic door. We hired Dodds Garage Door Systems Inc. to do this work. The work was completed to our satisfaction with a few hiccups. Although we were initially told the items in the 'attic' of the garage were not an issue we were ultimately charged for their removal ... to our surprise. There was also a lack of communication regarding the placement of the keypad entry and it was ultimately put where we didn't really want it. Otherwise the door, keypad, and remote controls work well.

    Answer from pro:

    Thank you for the review Frank and we apologise for the "hiccups". We aim for perfection and when we do not quite achieve it we will continue to strive until you the customers are completely satisfied.

    Reply created 25 Nov 2013
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 22 Nov 2013

    Garage Door and Opener Installation

    Garaga Doors are very well built and great products. I had a little issue with the install and when I phoned the owner he seemed irritated by my call. He suggested that perhaps it was my garage floor that was not flat and it might be sinking. They reluctantly sent a guy out who made some adjustments. I am happy to say a couple of years later the adjustments worked and i guess the floor isn't sinking. A little disappointed at the comment steve lynas

    Answer from pro:

    Thank you Steve for this review. We are proud of our unique achievement and recognition in excellent customer experience. Dodds has been awarded the Consumers Choice Award as the #1 garage door company in the GTA, as voted by you the customer, for 14 years in a row.

    Reply created 22 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2013

    Garage Door

    Dodd's was very professional. From the appraiser who gave us the initial quote and answered all of our questions, to the installation crew who installed our garage door – everything was terrific!

    Answer from pro:

    Thank you Mark for this review. A Dodds garage door professional will assist you every step of the way as they help you to understand all the choices and options from beginning to end.

    Reply created 21 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2013

    garage Doors & Openers

    Exceptionally good experience from start to finish. Mike the sales-rep made it very simple, lot's of pictures, so no guessing. Jacob, the installer knew his stuff and lived up to everything Mike said would happen. Took his time and did a teriffic job. Angela the office rep co-ordinated the insatll and was a pleasure. Had this type of work done before at another house from one of the big-box outfits and not at all satisfied. Thank you Dodds, will certainly recommend you to everyone!!!

    Answer from pro:

    Thank you Walter for this great review and recommendations. Dodds unparalleled reputation is based on one thing only and that is the satisfaction of our customers. Unlike the box stores we do not sell barbecues :).Garage doors and openers is what we do each and every day. Day in and day out-365 days a year. Our job is never done until you are satisfied.

    Reply created 15 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2013

    Installed 2 garage doors and openers

    We got a quote from Dodds in 2012 based on the reviews here on Homestars and the fact that they are one of the few garage door retailers who sell black steel insulated doors with full warranty (Garaga doors). Michael from sales gave us a reasonable quote and also went out of his way to comment on some changes we would need to make to the electrical/lighting prior to installation. We didn't order the doors until fall of 2013 and Michael still had our quote handy when we called to place the order -- the price had actually gone down! We ordered the doors and they arrived in about four weeks as expected. Setting up the installation was simple (only about two weeks lead time) and the installer Mark showed up on time as expected. He did an AMAZING job -- really clean installation, perfect fit on the doors, got rid of our awful rusted old doors. We had also ordered decorative hardware and he confirmed with us that we indeed wanted them installed, which was appreciated. Total installation took 6 hours and Mark took his time to do the job right. Would recommend Dodds in a heartbeat.

    Answer from pro:

    Thank you for this review Chris. Every customer has their own unique tastes and needs. We listen with great care and respect to your unique requirements. Every Dodds team member is fully committed to maintaining our excellent standards of service and support.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Nov 2013

    New Garage Door

    We needed a new garage door and we chose Dodd’s because of their high rating on home stars. The sales person who gave us our quote was great and very knowledgeable. The door took about 3.5 weeks to arrive as they had promised. I thought everything was going as planned. We were scheduled to have our door installed on a Tuesday morning, I arranged for a family member to come over and be here in case the installer needed anything. Monday I received a call from Dodd’s saying someone called in sick and could they come by Tuesday afternoon instead….I said no problem I understand people get sick. At around 4:30 on Tuesday I called home to see how the install is going and Dodd’s hadn’t shown up or called. I called Dodd’s and was assured they were on their way. At 6:30 the installer called and said he’ll be here tomorrow (Wednesday) morning. Wednesday I get a call at 8am that the installer is lost ( I started to feel like this company is really disorganized if they aren’t sending their workers out with a GPS or map). When the installer got here I was surprised that he was alone, my old garage door is a one piece 12 foot metal door from the 1980s and is heavy, I didn’t know how one person could handle or lift that. After about 3 hours the installer brought me out to the garage to show me the new door, it was nice. He tried to talk me out of putting the lock/handle on the outside of the door, we had paid for one and therefore we wanted one, so I insisted he put it on. He then showed me how he installed the wrong mechanism and the shop didn’t send the right one, he’ll be back tomorrow to fix the problem I then asked him if he was going to remove the old door and he said that he guessed he had to. (Lucky my husband just got home from work because the installer couldn’t lift the door into the truck on his own). At this point I asked him if he could make our door a priority as some of the contents of my garage were outside (including my snow blower). The installer said that he’d be back by noon Thursday. Thursday at 4:30 no installer had arrived and no one from Dodd's had called. We called Dodd’s and were assured he had the mechanism and he’s on his way. He did not show up again. Friday morning we got a call from the installer that he’ll be coming at noon and could he have our address (completely disorganized). He did come Friday afternoon (not at the promised 12) and finished the install. We gave him the final payment. I checked my email and I saw Angela at Dodd’s sent me an email, I thought it was an apology or a suggestion on how they could make this situation better…Nope…just a copy of the invoice with no text, not even a thank you for your business. I thought as an honest person I would let Dodd’s know I was posting this review, only then I got a small admission that there had been some communication problems…Still no suggestions or efforts to leave me with a good feeling about this company

    Answer from pro:

    At the time of writing this Dodds has 184 reviews with only two critical of our performance. As far as we are concerned two is too many. We do 12,000 calls per annum and have been in business since 1958 and it still "hurts" when we get a review like this. Maribeth had every right to post this review given the fact that we dropped the ball and we apologise most profusely for this. While it is no excuse the facts are that the installer in question was not trained by Dodds but was recently hired to cope with the large volume of business we are experiencing and he never kept the office informed but was communicating directly with the client and making promises that he did not keep.We were totally out of the loop while all this was happening and as soon as we were made aware we immediately contacted the client to explain and to apologise as per our email sent Nov-8-2013. The installer has been terminated as he does not typify the level of service that our customers deserve.

    Reply created 11 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2013

    New Garage Doors and Openers

    We needed to replace our two garage doors and door openers. I called a few companies for quotes and Dodds really impressed me. Their sales people were polite, professional and provided lots of good advice without being pushy. Their prices were competitive, but the product and quality of the installation is what really impressed me. I'd highly recommend them if you're looking for new garage doors and openers.

    Answer from pro:

    Greig made use of our free at home no obligation consultation with one of our professional estimators and given our buying power enjoyed not only our very competitive prices but also experienced our expert installation protocols. Thank you very much for the review.Greig.

    Reply created 8 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2013

    Door Repair

    I called Dodds Garage Door Systems Inc after noticed my door was making a lot of noise. Making the appointment through their call center was easy. The next day I received a call 30 min before technicians arrival as agreed. John quickly diagnosed the problem and provided me with a fair quote. I am very happy with his workmanship and professionalism. I would recommend Dodds to anyone!

    Answer from pro:

    Thank you Tom for this review. Our clients can experience Dodds emergency hotline service at no extra cost during normal business hours and a great experience begins with a LIVE person to talk to on the phone.

    Reply created 7 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2013

    Garage Door Installs

    I am very pleased with my new garage doors and the level of service I received from Dodd's for my new garage doors. Excellent attention to detail from the door installation down to the aluminum capping surrounding my doors. Leandro(installer), Lori(sales) and Angela(installs) were all a pleasure to work with. Their professionalism and exceptional level of service may this experience a great one.

    Answer from pro:

    We appreciate you taking the time to review us and thank you Paul for choosing Dodds to install your garage doors and aluminum capping. Our employees really enjoy being singled out and we are proud of ALL (A=Angela, L=Leandro, L=Lori) of them for their dedication and professionalism.

    Reply created 7 Nov 2013
  • Review from Tammi Jamison
    Rating: 5 out of 5
    Review left on 4 Nov 2013

    New Garage Door

    Dodds came through for me in a very short amount of time. The service and the installer were both perfect bar none. They met with my needs, my budget, and my timeframe. THANK YOU so very much. I will recommend to my friends and family where I can.

    Answer from pro:

    Thank you Tammi for the great review and for the recommendations we do so appreciate your comments. Dodds will make every effort to show you the easy, comfortable,and affordable path to choosing the perfect door for you, your home, and your budget.

    Reply created 5 Nov 2013
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