Dr Green Lawn Care Services reviews (1265)

THEY ARE A FRAUDULANT COMPANY CHARGING FOR SERVICES NOT DONE. THEY WILL SHOW UP WITH NO ONE HOME AND LEAVE A BILL AT DOOR WITHOUT TREATING YOUR LAWN. CONTRACTORS AT MY HOUSE WARNED ME ABOUT THEM. I ONLY AGREED TO A PAY PER USE SERVICE AND TRIED TO CANCEL 6 - 7 TIMES AND THEY WOULD STILL SHOW UP. NOW THEY CALL AND THREATEN ME DAILY. STAY AWAY

I would not recommend this company. They are never reliable, we need them to come back and they never do. Never do the full yard . It is hard to find any positive things to say. We will not have them back but find someone else who can do the job better.

I have never in my entire life been so dissatisfied with a company as I am with Doctorgreen. I never got any of the proper and curtious service that I paid for. Will never use or recommend this company to anyone.

We cancelled the service and they continued to do applications. They refused to search their databanks to find the cancellation. We have been bullied into paying for something we did not want. The calls we have received bordered on threatening. I would certainly NEVER use them again.

I've been a customer of Dr Green's for about 4 or 5 years now and i can say i have the best grass on our street. The workers who come to my house are always pleasant and never leave without making sure the gate is closed and nothing left behind. The office staff are always helpful when i call or visit the office when it was in Mississauga.

Dr. Green, I’ve struggled for a couple of years trying to maintain a half decent looking lawn using numerous amounts of “ Off The Shelf” Eco friendly products. The lawn was not doing well and the weeds were starting to get excessive. I decided to give Dr Green a call and within a couple of weeks the lawn was very green, much thicker and the weeds disappearing. My lawnmower has not worked this hard in years. The email notices of when a service is coming is a nice feature. I have also spoken with customer service and always received a friendly knowledgeable representative.

We used Dr Green in 2012 and had no issues. The dandelion problem in the lawn was under control. This year's service was a different story. Our May 8 power rake and lawn service was done without any issues. No complaints. After the June 27 service call we noticed some wild flowers had a severe chemical burn. A week or so later we noticed that the ground cover (periwinkle) between the houses was in distress. A little while later we noticed that the middle section of marigolds along the driveway were dying out. Upper and lower section of marigold was fine. In the vegetable garden part of a row of peas was stunted. I called Dr Green on July 11 to ask what was sprayed on our flowers. They said that a rep would be out in 3 to 5 business days. Around July 18 I called again as there still wasn't anyone out to see the damage to the flowers. We also got an e-mail the 18th saying that they would be out the next day for a lawn service. I called and asked them to put a hold on it as it didn't want anything else to be killed before a rep came out. They said there was a hold on any more services until July 31. July 19, someone was out anyway to do a lawn service. No new damage found after this service. On July 22 I called again to say now one had been out to check out my plants. July 25 - a Senior supervisor was out to inspect the dead plants. His comment "At this point please water the affected plants more than usual. See what happens and will follow up if necessary". July 26 I called to complain about the supervisors comments. No amount of watering is going to bring these plants back to life. Besides there has been no shortage of rain in Calgary this July so the plants are very well watered. On this July 26 call I asked what I could do now. They said that they would put a high priority on e-mail to the production manager. This is the 3rd time that I've heard this comment. Someone would be out in 3 to 5 days. Aug 1, I received an e-mail that someone will be out the next day. Shortly afterwards there was an e-mail saying that the date is changed to Tues Aug 6 (after the long weekend). I assumed that this notice is for another supervisor to come out. I was wrong, this was another service call. Now it is Aug 7 and I am still waiting since July 26 for someone to come out and decide if any compensation is due for the killed plants. I called the Customer line again (Aug 7). They have no record of my request from July 26. They are now setting up another request for someone to visit. This will take 3 - 5 business days. The point I want to make with this company is that their staff needs to realize what they are spraying around people's yards. This weed killer will do serious damage to vegetables and flowers. They can't be spraying it around as if it is water. I am ready to cancel this service but first I want someone to come out and take responsibility for the damage they have done to my plants. Telling me that someone will be out in 3 to 5 days and that a "rush" e-mail has been sent to the production manager gets a little stale after a while.

I have been using Dr. Green’s services for a number of years. In this time I have seen a remarkable improvement in my lawn in terms of its overall health and the elimination of weeds and grubs. I am also happy to confirm that I have been very happy with the support I received from the company’s back-office staff when dealing with my requests and queries!

I have been a customer of Dr. Green services for 4 years plus. I am extremely pleased with the courteous manner in which the office staff as well as the onsite staff treats their customers. I have always received service quickly when I have called and requested an additional lawn treatment. Keep up the good work Dr. Green!

Having previously tried others, my property has been looked after by Dr. Green since around 1987. I have been well pleased with their careful service over the years, and the cost is less than I have been quoted by other companies. On occasion when I have had to call them, they have responded promptly and efficiently. I am signed up for their Very Best Five-Visit program as are several of my neighbours, hence our lovely green lawns. (Mind you, all this rain has helped...) They always let me know the day before they come, which is a nice touch. Dr. Green, I am glad to know you