Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1700)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2009

    leak under kitchen sink; toilet tank not filling up

    Jeff came and made the necessary repairs. He was professional, courteous and did a fantastic job! He explained everything fully and in terms everyone could understand. He not only met our expectations, but exceeded them. Thanks for all your help.

    Answer from pro:

    **Thanks Joan** We certainly are grateful for the review and thank you for taking the time to share this experience. It is a pleasure to know that you were so pleased with the services Jeff provided. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 1 Dec 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2009

    Replace defective taps and reinstall bathroom sink

    After installing a set of taps and sink in my bathroom I had leaks in the taps which I could not resove. Jeff removed & reinstalled the sink and discovered the taps to be defective. I then purchased new Moen taps and Jeff installed them no leaks!!! He was here for about three hours and I was charged $838.00 which I felt was a bit steep but it was quoted as two flat rate charges which I ageed to.

    Answer from pro:

    **Thanks Brian** We appreciate your review and were happy to read that you were satisfied with the service you received. Regarding the pricing, we just wanted to make mention that in addition supplying and installing the new faucet for you, we also supplied and installed a mechanical pop up plug and the necessary supply lines for the faucet. You are a valued repeat customer and we do look forward to being the plumbing and drain service providers you rely on.

    Reply created 1 Dec 2009
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 25 Nov 2009

    Children's toy in toilet

    My little boy flushed a toy down the toilet. We called Drainworks. They provided estimate upfront before work was completed and said $160 to $260 depending on effort. They removed the toy, toilet now flushes, nice guys....but the cost is outrageous. Wish I called a local plumber for far less. Was billed $280 for 2 guys to remove my toilet and fish out a toy - total time spent in my house was under 1 hour...$280 per hour equates to an annual salary of $560,000 per year.

    Answer from pro:

    Steve. It is important to first off mention the actual service provided at your home, as more took place then indicated in your review. We attempted an auger of the 2nd floor toilet to no avail, so we proceeded to remove the toilet in order to remove the toy airplane. We then reinstalled the toilet with all the necessary parts and in addition we cleaned the toilet jets of calcium build-up. We cleaned up the area and tested to make sure the toilet was in good working order. All of these services totalled $265, not $280. Furthermore, we provided pricing upfront and proceeded after receiving your consent. What is the alternative? We provide pricing, receive your consent and assume you aren’t being honest and leave? It is also important to note that the pricing provided is not an hourly charge, it is an exact price, so whether we send 1 or 2 technicians to your home, and whether the service takes 1 or 2 hours, you are paying the same price quoted and agreed to before we begin. The DrainWorks difference is that you reap the benefits of getting the job done quicker for the same cost that someone else may have taken longer to complete. You have used our services before, so we can only presume that you continue to choose DrainWorks as your local plumber because you are happy with the service we provide.

    Reply created 2 Dec 2009
  • Review from Catherine
    Rating: 5 out of 5
    Review left on 25 Nov 2009

    Plumbing Repair

    We had a leak from our upstairs bathroom. Drainworks plumber Jeff was early for the appointment and explained our options for repair. He had all required equipment to do the repair and finished on time. Would highly recommend.

    Answer from pro:

    **Thanks Catherine**We certainly do appreciate your review and thank you for taking the time to write it. We look forward to being your plumbing and drain service provider in the future should you require service and thank you in advance for any referrals you make on our behalf.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2009

    Water Line Upgrade to Fix Low Water Flow/Pressure

    I needed a plumber to quickly assess and upgrade the water line coming into my home. Drainworks was there within a couple hours, giving a reasonable estimate and more importantly, recommending a service (hydro boring) that would be a less intrusive option. Nice touch given that everyone else was ready to plow ahead with torpedoing a line through. Drainworks co-ordinated their work with the city, whose workers were on-site upgrading the city line. And finally, I was pleased that a Drainworks representative came by to walk me through the bill and check the job. In short, they were fabulous.

    Answer from pro:

    **Thanks PDG**It was a pleasure reading your review and knowing that you were pleased with our service. We thank you for choosing DrainWorks and look forward to being your plumbing and drain service provider in the future should you require our assistance again.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2009

    Leak diagnosis and utility sink installation

    I had Drainworks come to diagnose a ceiling leak and install a utility sink. After telling me that they wouldn't be able to see me until a week later, the dispatcher called back to tell me they could fit me in that afternoon. The service tech (Chris) was on time, courteous, professional, and forthright (he correctly diagnosed a leak that was due to an improper tub seal, and told me how to caulk it, rather than overcharging me to do it himself). The utility tub installation was very well done - Chris bolted the unit to the floor in order to ensure that it would remain solid. Drainworks is perhaps not the cheapest around, but their honesty and professionalism make them good value for the money.

    Answer from pro:

    **Thanks BB**We appreciated you taking the time to write this great review. We believe we are reasonably and competitively priced based on the honest and professional service we provide and are glad that we lived up to that standard. Thanks for choosing DrainWorks.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2009

    Blocked drain - remove tree roots, replace pipe

    Great job from start to finish. Very professional and competent staff. Quick response to my call, carefully explaining problem and possible solutions, and returning next day to finish. Clean up was good; you can't even tell they were there. This is after a 7' hole in front yard. Highly recommended.

    Answer from pro:

    **Thanks Paul**It was a pleasure reading your review. We certainly are glad that you were satisfied with our service along with our professional and competent staff. We look forward to being your plumbing and drain service provider in the future.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2009

    toilet and sink repair

    I called and got an appointment asap....Chris came at 9 am and checked what was needed.....gave an estimate and was done all the work by 12 and cleaned and left. No problems let to worry about.

    Answer from pro:

    **Thanks Elizabeth**We appreciate your review and thank you for taking the time to share your positive experience. Thank you for choosing DrainWorks.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2009

    Blocked kitchen drain

    The service was great. An estimate was provided in advance, the call centre staff were well organized and courteous; two phone calls were made to me to confirm the time of the appointment since I had a way to travel from work to meet the technician; there was no financial penalty for working in the early evening; the technician protected and kept the kitchen clean during the work; he gave good advice and restricted his comments to matters about which he had knowledge; important details of discussion were put in writing. To top it off, the source of the blocked drain ended up being some roots which extended the job longer than expected. And again no penalty and the technician was not bitter! The snake got clogged with the roots and I expected profanities and a financial penalty - didn't happen. In my 56 years, this is my first positive story about plumbers or plumbing technicians.

    Answer from pro:

    **Thanks Wally**We are grateful for your kind words and are glad to know that we assisted in turning your plumbing problem into a positive experience. We look forward to being your plumbing and drain service provider in the future.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Nov 2009

    Bathroom Shower Tap Leak

    I've had good experiences with the plumbers from Drainworks in the several times I've had them come to my house for a repair. They tell you exactly what to expect in terms of price and what the job or work consists of. They do their work efficiently and thoroughly. I would definitely reccommend them.

    Answer from pro:

    **Thanks Randi**It was a pleasure reading your review and we’re glad to know that all your experiences with DrainWorks have been good. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks.

    Reply created 27 Nov 2009
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