Dupont Heating & Air Conditioning Ltd

Rating: 4 out of 5

Dupont Heating & Air Conditioning Ltd reviews (117)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2014

    Boiler and water heater replacement

    Our recent boiler (radiant heat system) inspection ended up forcing us to replace our boiler on one of the coldest weekends of the year in February. Mario came in first thing the next morning to give us a quote. He was knowledgeable and gave good recommendations regardless of which quote we went with. We ended up going with him even though his quote was middle ground of the quotes multiple we got. He and his guys were able to get it in right away to replace the boiler and gave us a good deal on a water heater replacement as well. They came back a couple of times to be sure everything was running fine. Would definitely recommend.

    Answer from pro:

    Good Morning Brent. Thank you for taking the time to review our services. It is important to follow up with our clients to ensure all aspects are covered with the service. I am glad we could lend a friendly hand when in need. Please reply to the e-mail so I can record the review in your file.-Samantha, Dupont Heating & Air Conditioning

    Reply created 12 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2014

    Outdoor Air Conditioner

    I have been a client of Dupont Heating & Air Conditioning for a few years now. Last weekend they surpassed themselves in terms of their service. I needed to have an outdoor air compressor disconnected, reconnected and serviced very quickly due to the fact I am listing my home for sale this week. Last Saturday, I had a workman at my home to replace the wood platform the air conditioner was sitting on as the wood had rotted. He quickly determined he could not do this without disconnecting the air conditioner. I called the answering service for Dupont Heating and left a panicky message. Within one half hour, Mario responded to my call and came to my home to safely disconnect the air conditioner, thereby allowing the workman to repair the platform. Again on Monday, I implored Dupont Heating to return that same day (preferably in the morning) as the weather that day was 20 Celsius with snow expected the very next day with a severe drop in temperature. Again, Mario and his technician Alex arrived by noon on Monday, reconnected and serviced the unit which is now good to go for the summer for the new owners.

    Answer from pro:

    Good Morning Domnica, I was so happy that we were able to get a prompt appointment as with your situation was very time sensitive. Thank you for taking the time to review our services. Your kind words and loyalty is greatly appreciated. I have noted your review on your account as well. Hopefully we will have the pleasure of doing business with you at your new property! All the best with the move. -Samantha, Dupont Heating & Air Conditioning

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2014

    Central Air Conditioning, hot water heater, new duct, programmable thermostat

    We hired Dupont in 2013 for several different heating/cooling needs. First, we had them install air conditioning for the first time in the house. Mario recommended a Carrier product that would work for our needs and it is perfect, cooling every room in the house including the upstairs bedrooms. The technician was very knowledgeable and thorough. Then they installed a new hot water heater to replace our rented one, which they returned to Direct Energy for us. We also had them put it a programmable thermostat which has seriously increased our quality of life. And last, we had them inspect and correct the heating problem in our daughter's bedroom which was perpetually cold. Mario recommend another duct into the bedroom which we agreed to and my daughter is very happy and comfortable now. This company is honest, thorough, and has great expertise in this sector.

    Answer from pro:

    Good Morning T & J, Thank you for taking the time to review out services. Programmable thermostats are definitely worth the consideration. Happy to hear that Dupont could rectify the issue in your daughter's room. Having a cold room makes it 10 times harder to get out of bed! haha. Thank you for considering our company for all of your heating needs. May you please reply to the e-mail so that I may note your kind review on your account! -Samantha, Dupont Heating & Air Conditioning

    Reply created 16 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2014

    new boiler

    Mario & his staff were courteous, professional, reliable and reasonable. After dealing with various companies, large & small I am so glad we chose DUPONT to install our new boiler. This company was an honest pleasure to work with which is saying a lot considering how stressful it can be when dealing with major issues such as having no heat during a frigid winter. I HIGHLY recommend this great group of people and am so glad this was the referral i went with!!

    Answer from pro:

    Good Morning cf, Thank you for your very kind review. It has been a terrible winter this year. I am overly happy to hear you put your trust in Dupont Heating. I have noted your kind review on your account for your next service, as a token of our appreciation. -Samantha, Dupont Heating & Air Conditioning

    Reply created 31 Mar 2014
  • Review from Rommel
    Rating: 5 out of 5
    Review left on 23 Mar 2014

    Furnace replacement

    My furnace broke down and had called another company to look into it. They were nice and explained why I needed to replace the furnace. The cost estimate was rather high so I asked neighbours, property manager and friends for others and comparison shopped. I chose DuPont which had good pricing and seemed to know what they were doing. I dealt with Mario who was punctual and knowledgeable. He sent over Matt and Cody. They were great! Kudos to them. If I decide to get air conditioning, I would love to have them back as they were efficient, accommodating and easily addressed my concerns.

    Answer from pro:

    Good Morning Rommel, Thank you for your kind review. It's rewarding to hear our customers not only satisfied with our services, but most importantly our fair prices. Happy to hear that everything went smoothly! I have noted your kind review on your account for your next service, as a token of our appreciation. -Samantha, Dupont Heating & Air Conditioning

    Reply created 24 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2014

    Furnace Repair

    I got an appt about an hour after my initial call. Louis was there on time, diagnosed the problem, confirmed that my furnace was still under warranty (thereby saving me a huge bill on the parts replacement) and got the furnace up and running in about an hour. Professional and courteous - a job well done.

    Answer from pro:

    Hi Ben, What a huge relief to have your replacement ventor motor under warranty! I have noted your kind review on your account for your next service, as a token of our appreciation. -Samantha, Dupont Heating & Air Conditioning

    Reply created 20 Mar 2014
  • Review from Barb
    Rating: 5 out of 5
    Review left on 17 Mar 2014

    Emergency Furnace Repair

    Louis arrived to fix my furnace within an hour of my initial call. He was courteous, explained things clearly and was done within about 20 minutes. Considering it's -20 outside today, I'm really thankful!

    Answer from pro:

    Hi Barb, Thank you for your kind review of our technician Louie. The Canadian winter this year has been awful! Glad to hear we were able to lend a hand to restore heat to your property. As an appreciation for your business, may we ask that you e-mail us so it can be noted on the account to receive a discount on your next service! - Samantha, Dupont Heating & Air Conditioning

    Reply created 19 Mar 2014
  • Review from johanna
    Rating: 5 out of 5
    Review left on 7 Jan 2014

    Great in a crisis!!

    During the recent ice storm I was, like many people, cold and concerned. I was scared about the possibility of my pipes and rads freezing when my electricity had been out for 3 days. I spoke to several people at Dupont who talked me through draining my rads and then later, the process of refilling them and going my system working properly. They didn't ask me about my status as a customer - they just wanted to help. When I have had issues with my AC or boiler in the past I have used Dupont with very positive results. but this was the instance that really made the biggest difference thank you

    Answer from pro:

    Hi Johanna,In situations of despair, Dupont was more than happy guide you in such a crisis! It is very satisfying to know we are able to assist in anyway possible when an extreme crisis hits Toronto. Thank you for taking the time to write a review and your kind words. As an appreciation for your business, may we ask that you e-mail us so it can be noted on the account to receive a discount on your next service! - Samantha, Dupont Heating & Air Conditioning

    Reply created 12 Mar 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Dec 2013

    New furnace, duct work, AC, & tankless water heater

    I hired Dupont to do the works on my mechanical: Furnace, new relocated ductwork, AC, and tankless water heater. I'm very satisfied with the work. I found their customer service to be really great - they pretty much responded to my every need/question. The crew showed up exactly when they said they would, and they finished the job ahead of schedule. You can trust these guys.

    Answer from pro:

    Hi Rob, you mention two key aspects in your review... trust and great customer service. Two key ingredients to retain and keep loyal customers very satisfied. We are very pleased to read your kind words. Thank you for taking the time to write a great review! We appreciate your business.In your eyes, what can we improve on that will allow us to score 10 stars? Please e-mail us at your convenience, I look forward to hearing your suggestions! - Samantha, Dupont Heating & Air Conditioning

    Reply created 12 Mar 2014
  • Review from John
    Rating: 4 out of 5
    Review left on 29 Nov 2013

    Furnace install

    Bought a new furnace, work was done at reasonable price and promptly. Then CO detector started going off repeatedly. They came back and suggested it might be from unrelated paint fumes. After a few more visits they had to replace the entire furnace since it was too small BTU output given the chimney liner that they had also installed. Pretty sure the 'new' unit was an open-box furnace but it looks new and works well with no CO issues.

    Answer from pro:

    Hi Dan, Sorry for the delayed response! I apologize for the inconvenience of the prior installation. I am glad the problem had been rectified. With respect to your "new unit in an open-box", I hope I am understanding correctly that the box was opened upon arrival? If this is the concern, may I reassure you if the contract stated a new unit Dupont can legally only provide a new unit, unless specified on the contract that the costumer has consented to a refurbished unit. Moreover, we often open our boxes to ensure the correct product was delivered before visiting the property with a wrong unit. Nonetheless, it is great to hear that no problems have persisted!Thank you for taking the time to write a great review! We appreciate your business. In your eyes, what can we improve on that will allow us to score 10 stars? Please e-mail us at your convenience, I look forward to hearing your suggestions! - Samantha, Dupont Heating & Air Conditioning

    Reply created 12 Mar 2014
Get in touch