Encore Windows & Doors reviews (357)

Dave and the team at Encore did another great job for me. They were helpful in selecting the right product (which was actually not the most expensive) and were very reasonable when I requested a couple of extras. They told me it would take 6 weeks to make the windows and install them and it only took 4-1/2 weeks. They left the site cleaner than when they entered. The final product looks great.

Bquiet Window We live close to a busy street. This installation is for a home and not for a Condo.Since I work nights, and had to sleep in the daytime - we decided to install the "Bquiet Windows” produced by Encore. After much thought, we decided to install the windows in the bedroom and ensuite bathroom facing the street. We were advised by Mike to change both the windows to have the "best sound reduction” by Mark. We signed a contract with Encore with 2 conditions - one to have at least 50% reduction in the noise (though the website claims up to 90% reduction) and the other was to measure the noise before and after installation. The installer was rude at the time of installation as he didn't have some tools with him. After the windows were installed, the installer was asked to measure the noise level. He didn't come forward to do the sound measurement. There was hardly any difference in the sound measurement except for 1 or 2 decibel change in the sound meter. We were obviously disappointed with the result as we paid around $3800 for the 2 windows. When we expressed our disappointment with Mike, we had the sound engineer from Encore to measure the sound. The sound engineer measured the sound across the bedroom window and was surprised to see hardly any difference in the sound level with opening and closing the “Bquiet” window. He was so confident that the second window in the bathroom must be left open. But to his surprise, the second window wasn't left open. He was simply stunned and had no answer to explain for the measurements he did. So the second measurement using the sound meter by the company's sound engineer also proved that the "Bquiet windows" only reduced the noise by 1-2 decibel. Spending around $3800 to have this little change is simply not worth the hype about the “Bquiet window”and the company is misleading public about this product. It is important to note that most reviews on this forum are for condos. The reason for my reluctance to go with this window in the first place was that none of the window company in Niagara knows about this product. We contacted Mike and his partner to explain about such a poor result. They came with a lame excuse. The company initially said they don't know the reason for this poor result. Later they came up with the excuse that the result was due to the design of the house and the sound 'leaks' through the skylight which is at least 4 feet from the bedroom and the sound also leaks through the floor. It is important to note that there was no difference in noise when measurements were done after closing the bedroom door. This is to say that the "Bquiet windows" would only work with some home designs is ridiculous. It is also sad that we have been after this company for 4 months to find a reasonable answer for this poor result. But there has been no reasonable response yet. The company would not tell how to proceed with a complaint against this product or won’t come forward to help write a review about this product in the home star website. So if you are thinking about sound proofing - don't be fooled by this company's website. The results are appalling especially for homes and are not worth the huge price you pay for this product. The name "Bquiet” window is very misleading. Ask for sound measurements before and after installation and insist for at least a 50 % reduction in your invoice. I suggest you with-hold a part of the invoice pending satisfactory results. It is also important to note that as this product is fixed in the inside frame, it is very difficult to have drapery once this window is placed and there is a problem of condensation between the installed window and the original window. It is important to note that none of the affiliations the company claims in their website is marked on the window. I have found out recently that the Encore windows are not CSA certified but they claim they are CSA certified on their website. CSA Group does not certify windows for noise reduction. My strong advice is –don’t get fooled by the claims and it certainly doesn’t work in detached homes.

We were looking to order windows through an American company when we decided to look more locally and found Encore. They did 7 windows for us in our home and we have had no problems whatoseover. The final price was as quoted, and the installers were nice, professional guys, leaving no mess or cleanup afterward. Very happy with the work that they did.

This company is in one word: Excellent. I've never seen anything like them from a home service provider, they were simply magnificent. There was a manufacturing issue with one of the windows and they fixed it to our satisfaction, with no hassle whatsoever. We've worked with them for 3 different projects so far and they will be doing the rest of our windows as well.

I bought some windows from Encore to install myself and had no problems whatsoever. The product they supplied me was exactly what I ordered and I am happy with the service I was provided.

Encore has been working on repairing, installing and replacing windows in my home and their work is excellent. I was referred to them by an interior decorator and I am extremely happy with their work thus far, and continue to use them for my home renovation. Dave provides exemplary service, responds to inquiries and questions immediately, and is always approachable and present, checking in on the job site often to make sure there are no issues. I have already recommended this company to others and will continue to.

Encore replaced all the windows in my house, 8 windows in total as well as sliding doors. They did a great job and they did it on time. I found them very personal and I have referred them to other people in the past and will continue to do so as they are quality people who do quality work

I have had Encore install basement windows in my home and windows in my cottage as well. They have also done work in my neighborhood for many of my neighbors. If I ever need anything in the future they will definitely have my business. I highly recommend this company, they are amazing to work with.

We were looking for a very specific new front door. Encore had exactly what we needed. They came by on time to get the measurements they needed and the actually installation was done on time with great clean up afterwards. The end result was exactly the black door with frosted panes we were looking for. Our neighbors all loved the look too and we have referred them to Encore as well. Overall we were very satisfied.

HI had Encore Home Improvements install new windows and a patio door last year on my main floor. I was so satisfied with the work that was done I am having them back real soon to complete the upper floor of the house. Thanks Encore!