Jia Jia Moving

Rating: 4.5 out of 5

Jia Jia Moving reviews (175)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Dec 2013

    Residential

    3 factors went into my decision to hire Jia Jia Moving for my downtown Toronto residential move: 1.Close friend recommended. 2.Competitive prices. 3.Choice in packages/pricing. Friendly, accommodating movers with competitive prices. Very quick and courteous. Would highly recommend to family/friends.

    Answer from pro:

    Thank you very much for your review Carly~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2013

    Residential

    3 factors that went into my decision to hire Jia Jia Moving: 1.They were recommended by friends. 2.Price was very reasonable. 3.They were insured. The movers showed up on time. Worked very hard. It was a lot of work but they did a great job.

    Answer from pro:

    Thank you very much for your review David~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2013

    Residential

    Jia Jia is a great moving company. Everything is handled well and quickly and happily! 3 factors that went into my decision to hire Jia Jia Moving: 1.recommended before 2.lived up to reputation 3.very good to make arrangements with

    Answer from pro:

    Thank you very much for your review Remy~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2013

    Residential

    Excellent service! The moving team was fast and efficient with transporting everything from our storage locker into our home. They took care with moving our furniture and boxes - as well as ensuring they didn't touch any walls or trim in the process. Thank you Jia Jia for making this a stress-free move at a very reasonable price. We've already been recommending you to friends!

    Answer from pro:

    Thank you very much for your review Amy~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2013

    Residential

    3 factors that went into your decision to hire Jia Jia Moving: 1. Positive Google Reviews 2. First move of our furniture went very smooth. They also offered storage for our furniture while we staged the house. 3. Friendly movers.

    Answer from pro:

    Thank you very much for your review Gary~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2013

    Residential

    3 factors that went into my decision to hire Jia Jia Moving: 1.I read 3 reviews on the net. 2.I saw your trucks many places. 3.I checked with my neighbour about her experience. Jia Jia mover are best, the rates are very appropriate. Even though I moved from one city to another but they were very careful beyond my expectation. Job well done. Thanks Jia Jia.

    Answer from pro:

    Thank you very much for your review Anjum~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from Gordon
    Rating: 5 out of 5
    Review left on 13 Sep 2013

    Residential move of 5 BR house.

    Excellent service from the office staff with email communication and reminders right through to the moving team. The moving team was fast and efficient, never stopped working during the 5 hours except for a quick 5 min break each hour. Took great care in moving some heavy items like my piano and glass top dining room table. Except for a couple of minor scratches, nothing was damaged in the move. Thank you Jia Jia, you took the stress out of a stressful move for a very reasonable cost. Thank you to those 3 guys, we were pleasantly surprised by their strenght and efficiency. I would definitely Jia Jia again.

    Answer from pro:

    Thank you for your review dear Gordon! It was a pleasure to move you and I will definitely pass the good words to the moving crew~ Sincerely, Crystal

    Reply created 25 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2013

    Residential

    Two reasons that went into my decision to hire Jia Jia Moving is all of the individuals who gave me the referral to your company stated that the movers where efficient and curtious. The pricing was also very competitive.

    Answer from pro:

    Thank you for your quick review Sheila~ We take pride in our professional work and strive to provide the best value to our customers! Thanks again~ Sincerely, Crystal

    Reply created 25 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2013

    Residential

    3 factors that went into my decision to hire Jia Jia Moving: 1.reputation 2.price 3.relaibility Movers were polite and friendly. They worked hard (two truckloads) to get it all done. and, they were careful with all our belongings--nothing broke!

    Answer from pro:

    Thanks for your review dear Larry~ It's always great to hear from happy customers! Thank you and enjoy your new home ~ Sincerely, Crystal

    Reply created 25 Sep 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Sep 2013

    Moving

    Recently moved with this company. They stated that the cost was $90/hr + 2 hrs travel time for them with a min 3 hr moving time. The movers arrived 10 min late. Truly, they worked well or the first 30 mins. I booked for 9 am and they arrived at 910 am. It then took them about 10 min to park set up and be ready to work. At 10 am the movers took a 20 min smoke break. I once again emailed the company to let them know that it was less than 1 hr since they arrived (50 min) and the movers had taken a break. The completely top floor was cleared given that there was not a lot of belongings to be moved. During the transport for which we did not take the highway, but a relatively straight road the speed limits were b/n 50 - 80 km. They had proposed to go on the highway, which is a 100 km/hr, but they were not able to find the address on their gps. They followed us instead, but were driving at some surprisingly low speeds. We actually videotaped the truck since it was somewhat funny at the time. 40 - 50km/hr in a 80 km stretch. I understand that they may have had to go somewhat slower due to the cargo, but I think this was excessive (they would have had to go a min on 95 km/hr on the highway). They then took another break after our arrival at the destination. I am not against anyone taking a break, but as their rep mentioned the customer should not be charged for this time, since it is not moving time. They then overcharged my estimate and told me to pay the amount before the unload was done. I paid. Then they did not want to give back the overcharged funds at the end and noted that it should be considered a “tip”. I emailed the company about this as well. I had no response from the company regarding my emails until I called them, yet they were very prompt with their replies prior to our dealings. I'm still awaiting some of their responses at this time.

    Answer from pro:

    Dear K, I'm sorry that our crew were able to provide service up to your expectation. To put things in perspective, 2 BDRM house our team finished moving in 5 hrs, including driving from Stouffvile to Oshawa which is about 1hr time. It is not consider slow by any standard. As for the tip amount, I completely agree with you, disciplinary action has been taken against the movers. A cheque of the exact amount has been sent to you. You should receive it in the next couple days. Our client care team has always replied your e-mails within 1 business day. I apologize for not able to reply to your every single e-mails, but we did answer all your concerns with each e-mail reply. Thank you.

    Reply created 12 Sep 2013