Jia Jia Moving

Rating: 4.5 out of 5

Jia Jia Moving reviews (175)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2013

    Residential

    My experience was excellent. The drivers showed up early and on time, and were very efficient. We offered lunch and drinks, but yet they did not let that interfere with their work - they kept working with minimal breaks.

    Answer from pro:

    Thank you for your review dear Jonathan. It is our pleasure to move you and family! ~ Sincerely, Crystal

    Reply created 25 Sep 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Sep 2013

    Moving

    Jia Jia moving---do not use. I have moved several times, the movers themselves did not know what they were doing. Never have I moved the the mover could not even put a matteress frame together. Also a great deal of damage was caused and they would not even come out to see it. They are the worst.

    Answer from pro:

    Hey Mark, I'm sorry to hear about your experience. I've checked with Customer care department and I think I know which case is yours. Unfortunately all claims has to be reported within 7 days after the move, and your claim report came in almost a month after. It's very hard for movers to recall what happened even if onsite visit occurred and insurance certainly won't cover after the time limit has passed. But I believe our Customer Care department is working on some compensations with you at the moment. If you are unhappy with the resolution, please e-mail me at Karen@jiajiamoving.com and I will try my best to do what I can. Thank you~

    Reply created 5 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2013

    Residential

    A co-worker told me he had used Jia Jia twice and that you were great both times. The first time you helped him out of a jam when the original company he had hired bailed the day of. I had already called 2 other companies and one was too expensive and the other said they couldn't help on short notice (a week and 1/2 ahead of time). You guys had great prices and were very friendly on the phone so I felt comfortable going with you.Very happy with Jia Jia. Phone receptionist was very helpful and friendly. Movers were on time, and worked efficiently. Price was great and affordable. Will def intel recommend to friends.

    Answer from pro:

    Thank you for your review dear Kristi~ It is our greatest pleasure to take the stress out of moving for our customers. Thank you again for spread the good word for us! ~ Sincerely, Crystal

    Reply created 25 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2013

    Residential

    3 factors that went into my decision to hire Jia Jia Moving: #1- Consistent customer satisfaction experienced by others. #2 - Price and convenience. #3 - Size of truck and number of movers. We were moving from a 3 bdrm to 4 bdrm house and had over 200 boxes. Their movers were efficient, friendly, and very careful. Since it rained for a short period during the move, they were kind enough to remove their shoes when going up to the carpeted bedrooms. Very Satisfied with this experience and would definitely recommend Jia Jia to all my friends and colleagues.

    Answer from pro:

    Thank you very much for your review David~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2013

    Residential

    3 factors that went into my decision to hire Jia Jia Moving: 1.Good continual follow up from time of booking to moving date 2.Good careful service during move 3.Competitive price Over all good service from office staff to movers. Very satisfied. Would recommend to friends.

    Answer from pro:

    Thank you very much for your review Carl~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from David Chien
    Rating: 5 out of 5
    Review left on 1 Aug 2013

    Residential

    Efficient, courteous, and reliable - words to describe Johnson and his team from JiaJia. I called at least 6 other companies, but thanks to Homestar reviews, I found JiaJia to have the most reliable reputation and reasonable price. They did not disappoint. I would definitely recommend JiaJia to anyone.

    Answer from pro:

    Thank you very much for your review David~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2013

    Residential

    Movers were half an hour early and the concierge was strict about the time for putting the elevator on service. Mover accommodated this by commencing billing 15 mins prior to start time. Movers had good energy and enthusiasm for the job. Always nice to see. Receptionist was always nice, professional and answered all my questions. Greatly appreciated.

    Answer from pro:

    Thank you very much for your review Emily~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2013

    Residential

    3 factors that went into my decison to hire Jia Jia Moving: 1.Review 2. Price 3. Location Frank and his team arrived on time, worked quickly and diligently, and were very professional and courteous.

    Answer from pro:

    Thank you very much for your review Kiran~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2013

    Residential

    Excellent customer servcie! all I kept hearing was how great this company was. took very good care of my items while moving. I definitely will be recommending this company. I have not one bad thing to say. Great job!

    Answer from pro:

    Thank you very much for your review Solua~ All the very best from Karen & Jia Jia moving team.

    Reply created 29 Jul 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Jul 2013

    Residential

    Our friends recommended Jia Jia movers and we have now used your service three times.We find Jia Jia to be very reliable and the movers very strong and respectful. We are very satisfied with your service.

    Answer from pro:

    Thank you for your continue support Janet! We are honored to be your trusted movers of choice. We will continue improve on our service and hopefully next time we can earn 10 stars from you. ~ Sincerely, Crystal

    Reply created 10 Jul 2013
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