Laird & Son Heating & Air Conditioning

Rating: 4.5 out of 5

Laird & Son Heating & Air Conditioning reviews (272)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2014

    Gas Furnace Plan

    I came home from a trip and found no heat. I called Laird & Son who I have a contract with and Ken Tilson came to my home within 40 mins. He replaced a burnt out igniter @ a discount due to my plan

    Answer from pro:

    Great News Rob ! It's always a pleasure to hear from our customers. Fixed in less than an hour and a discount too !!! That's our great service guys! We appreciate your business Rob! and....We'll keep up the good work!

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jan 2014

    EMERGENCY FURNACE REPAIR

    At 3AM on Monday, November 25th, 2013, our furnace ventor motor blew (this vents the combustion chamber) - it was super loud, it woke me out of bed, the furnace was busted. No heat, and it was well below zero. We have pets and aquariums now at risk. Our Problem: we are leaving for Pearson airport in 3 hrs, on our first vacation in 3 years, our flight departs Pearson at 9:15 am! Holy Cow! So it's Monday morning, everyone I know is asleep, and our plane is leaving soon! I hit the web, and end up dealing with a 'supposed' 24 hr service company called Atlascare. Only their answering service was 24 hr. Nevertheless, the unqualified phone operators 'talked me down' and reassured me that I'd get service ASAP at 8 am, when this company really opened their doors. Based on that call, we leave. I call them at 8 am, (still a bit frantic), from the airport, to make final arrangements for the repair. After all the 'notes' that were taken on our emergency by their service, this snarky woman tells me that they are very busy and since we weren't customers of theirs!, emergency or not!, they couldn't send anyone until Wednesday afternoon! In other words, their answering service misrepresented the company and they "hung us out to dry", they abandoned us. Nice emergency service. Just imagine, now I am standing in Terminal 3 at Pearson, with no solution, boarding in 20 minutes, pooched by Atlas. Trip cancelled? Not so fast. 8:30 - My wife makes contact with Heather at LAIRD AND SON. This wonderful lady listens to our predicament and simply put: LAIRD AND SON saves our day, saves our pets, saves our trip and saves our minds! Despite being as busy as the others, Heather re-jigs their schedules so that Ken can visit within an hour or so. Ken meets my neighbor, who lets him in, he sizes up the situation, goes out for the part, and returns shortly, and finishes the fix. A total PRO. We were repaired, safe and sound, by 11:45am THAT MORNING! And when we land? I open my email, and the first one is from Heather: it reads: "repair finished, all safe, have a great vacation" Seriously. WOW, I pinched myself, I thought I was dreaming! LAIRD AND SON has been around for decades, they are RELIABLE, TRUSTWORTHY, EFFICIENT, and PROFESSIONAL. Their rates were more than fair, but mostly, they listened, they made my problem their own, and then they just fixed it, period. They didn't just blow us off because it was Monday morning. I would strongly recommend this company to anyone, this company is the real deal, and they should be recognized for it. Amazing.

    Answer from pro:

    Awesome review for Laird & Son !!! Thanks Andrew ! Heather takes great pride in her job. Attention to detail and caring for our customers is definitely Heather's expertise. Nothing like a listening caring ear, especially in times of crisis. Her timing was impeccable. Her co-worker was watching that day and also commented on how Heather took charge of the situation in the nick of time, and gauranteed that our service technician would take care of the problem. We appreciate those words you used, Reliable, Trustworthy, Efficient and Professional. We do appreciate you and your business. Many thanks for the kind words and the recommendation. We are the "Real Deal" and our customers are the "Best". p.s. Hope your Holiday was great !!!

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2013

    Boiler

    Since purchasing our boiler from Laird & Sons we've received consistently outstanding service - both from Ron and Ken. They were more than happy to guide us over the phone to help drain the radiators during the blackout, saving us time and money!

    Answer from pro:

    Thanks Daniel, We like to say our Sales and Service Team are the best. Many times we transfer calls directly over to their Cell phones, so customers don't have to wait for a truck to roll out to their homes. This is a great way to offer personalized service, directly and quickly. We know our customers are busy and during the blackout was very stressful for many people. We had extra service technicians on call, and many others returning phone calls to help with this situation. So glad we could save you time and money!!! We have a great team here to support you. Many thanks for your business Daniel.

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2013

    Repair furnace

    Great service, good personnel both in person and on the phone Very prompt response on a weekend Informative for the future regarding information needed Thank you for the assistance Rating 10

    Answer from pro:

    Thanks Anne !!! We appreciate you taking the time to write this great review about the company. From start to finish, its important for you to feel comfortable and taken care of in a professional manner. Offering good advice for your HVAC needs, now, and in the future days ahead. Call us anytime Anne, we appreciate your business. Thanks again!

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2013

    Service Furnace

    Called in to have my furnace checked which is working intermittently. The company sent Noah with another person and made an assessment and provided a work around. The issue was resolved and was provided with a recommendation. Very happy with the service.

    Answer from pro:

    Thanks Rich and Joy, from Mississauga ! Noah is great at explaining things in detail to provide the customer with the best options and recommendations for your HVAC needs. Resolving the issue promptly and professionally is what we have taken pride in since 1948. Thanks for your business, we appreciate your review!

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2013

    Furnace Service

    Our furnace shut off one Saturday afternoon during a -15 cold spell. Sam was on site within the hour and had it up and running in short order. He gave the furnace a once over and pointed out some areas of concern. Also answered my numerous questions patiently. Good guy.

    Answer from pro:

    Thanks Steven, Our service guys are working very hard these days with the cold weather we've been having. Sam is very patient and will always take time to answer any questions you might have. It's nice to know you have peace of mind with Laird & Son Heating. Thanks for your great review on Sam and we appreciate your business !

    Reply created 18 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    Furnace

    Fantastic service from the start to the end. Ron was very knowledgeable, ensured the right furnace was selected for my home. Installation crew (Ryan and Carrado) did a great job, very professional answered all my questions. They ensured I was aware of the various features and function of my furnace. Worksite was left in pristince condition. My family (parents/ brother) have collectively purchased 5 furnances from Laird over the past 25 years.

    Answer from pro:

    Hi Ken, That's a great review for our Sales department - Ron Potter. Ron has been with us since 1989 and offering the best solution is what he does best !!! Our crew- Ryan and Corrado, always take the time to show the operation of the equipment installed and take great pride in their work. We feel that spending time with our customers, listening to their needs and offering our professional opinion is why we have been in business since 1948. Your family and yourself included are very much appreciated as our customers. Thanks for all the recommendations over the past 25 years. What a great tribute to our 4 generation family business....From our Family to Yours !!!

    Reply created 18 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    Winter Maintenance

    The service person, Bryan Medina, was on time and very professional and friendly. When he was finished there was no mess. We had a couple of questions that he took the extra time to answer knowledgeably and politly

    Answer from pro:

    Thanks Glenn ! Here at Laird and Son we feel we have the best service technicians in the city! Taking time to discuss concerns, and having knowledgeable answers is Bryan's specialty. We appreciate your business, and thanks for the great review Glenn.

    Reply created 12 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2013

    Furnace Repair

    My furnace was not working properly. I called a heating company and they were unable to fix my furnace.After reading the reviews online for Laird and sons I called them,. Bryan attended my call and was very friendly and fixed the furnace.He explained in simple terms what was wrong as well. I now will always use Laird and sons for servicing my furnace.

    Answer from pro:

    Hello Mike, Thanks for the great review on Homestars!!! We take pride in our long time family owned company since 1948. It's important to hear from our customers, especially our new customers who we can help with their service needs. We can always help you on site or over the phone with any service concerns you may have in the future. 24 hr NO HEAT service is just a phone call away here at Laird & Son Heating. We appreciate your business Mike !

    Reply created 12 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2013

    Furnace Repair

    Apparently I have a very unusual furnace. We called a repair person from the place we originally purchased the furnace and was informed basically that we need a new one. It is only 15 years old so found it surprising. Not satisfied with that response, I called Laird and Sons. Noah invested significant time to work out what the issue was and, while not a cheap repair, it was a fraction of the cost of replacing my furnace. Professional, always on time and really seem to care about solving the problem. I am a big fan. I already have and will continue to recommend them.

    Answer from pro:

    Hello and a Big Thanks for a wonderful review !!! We do pride ourselves in offering the best solutions and only for the best results for our customers. Gaining your trust and saving you money is why we take the extra time to investigate. We appreciate your business and look forward to long lasting customer relationship. Thanks for the recommendations as well. Great job Noah!

    Reply created 6 Dec 2013
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