Working with NewRidge was not bad but far from perfect. We started out booking an appointment through Scott to take measurements and we were impressed with how prompt he was communicating by email. Keen came by to do the actual measurements and he was pretty easy going but professional. After talking to a few different flooring companies we found NewRidge to be competitive in price and they had great reviews. Issues started coming up soon after the work started. On the day we were supposed to start, Keen did not think I would be able to reserve a parking spot for him to place a waste bin across from our townhouse. I had assured him that he would get a space the next day as he originally requested. But because he didn’t believe me, he wanted to leave and start work the next day. It didn’t make a lot of sense to me because it was agreed that the bin would come the second day so he knew he wouldn’t have a bin on the first day. I was getting pretty anxious about it since I had taken time from work to meet him and they had originally agreed to start that day. After seeing that I was getting annoyed Keen and his brother started working. He never booked a bin, even though a spot was reserved for him the next day like I said, so there was really no reason for him to delay starting. It became more difficult communicating too. Whenever we had questions or requests, Scott would defer to Keen. It was a bit frustrating because Keen was not as responsive as Scott. We were originally given an estimate of 2 weeks to finish but it ended up being closer to 4. There were also days when I would come home and it looked like not much was done at all. When they were installing baseboards, Keen texted us that they found some water damage on the drywall underneath our patio door. We told them to leave that area since we planned to replace the drywall that weekend, but there were still other areas that needed baseboard installation. When we came home it looked like they had just stopped at that wall and left, even though we got the text early on in the day. On top of all that, there were some areas where the baseboard installation was sloppy. Nails were sticking out and bent, and there was one piece that was crooked. I’m sure if we raised the issue, they would correct it but after so many weeks with contractors in our home, we just wanted to have our place to ourselves again. There were also other minor annoyances as well. When my husband had planned to patch up some holes, he couldn’t find his putty knife. After searching for a while, we found it with the contractor’s tools, covered in glue. We had to wash it off ourselves and we had told them that we didn’t mind if they use our tools, but to leave them in the same condition and the same place they were found. We also found one of our pens from a hotel we stayed at all scratched up and broken. The pen itself wasn’t worth much, but we didn’t have any pens laying around. This meant they more than likely went into our closet and found it in one of our boxes. Near the end we texted Keen a few times about how to proceed and we weren’t getting a response from him. We decided to send an email with directions and when we still didn’t get a response we forwarded it to Scott to make sure Keen got the email. Keen finally called and seemed irritated that we were contacting him. We were also dismayed to find that he didn’t follow the directions we set out in our email. We were just happy to finally be done. The work was ok, but we felt it could’ve gone a lot better.
