I had an outstanding experience with NewRidge. As others have commented, Scott's responsiveness to an initial inquiry is superb - very quick and thorough, with a ballpark estimate to give you a sense of the price range you might be looking at based on your square footage. Communication continues to be good from beginning to end of the project, which is not always the case with other companies. Sebastian came out to give a detailed quote and he was straightforward, clear, and very likeable to boot. He and his son refinished both the ground and second floor of our 1927 home, removing the expanses of broadloom carpet (and carting it away), sanding down the oak floors, filling in small gaps with wood filler, coating the floors with four coats of a 'satin' natural finish, then adding three-quarter-round to the baseboards. The results are simply spectacular - those 87-year-old floors look warm, glowing, smooth, and glossy. It is a huge and astonishing transformation from what were fairly worn-looking floors to what look like newly-installed ones. In addition, Sebastian and his son were a great pleasure to deal with, consistently good-humoured and even-tempered, industrious, and meticulous. They showed up when they said they would, were efficient and hard-working, and the job was finished a day early (which was helpful given that we had another contractor coming in soon afterwards.) On top of everything, their prices are extremely reasonable. I would rehire NewRidge in a heartbeat and unequivocally recommend them to family and friends - they are the 'gold standard'.
(Incidentally, six months have passed since the floors were refinished and they still look spectacular... If I were given the choice between my refinished floors and brand-new oak floors for the same price, I would still choose these refinished floors - they are that beautiful.)
