Penfolds Roofing & Solar

Rating: 4.9 out of 5

Penfolds Roofing & Solar reviews (503)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2015

    New roof

    After all the rain this winter it was apparent I needed a new roof. I got a couple of quotes and while Penfolds wasnt the lowest, i went with them because of their reputation of standing behind their work and the fact that they have been in business for over 70 years. I spoke with a new neighbour who recently got a Penfold roof after moving in and before making my decision I asked him why. It turns out that the previous owner put a new roof on 2 years before selling. A leak developed which the new owners discovered only after some interior damage was done. The new owner went after the roof installer to honour the warranty only to find that the numbered company was no longer in business. That made my decision very easy, and now that my new roof is on, I'm glad I went with Penfolds. The crew showed up on schedule, and worked diligently from dawn to dusk for 3 days and completed the roof replacement, including some unplanned scope to resolve issues discovered once the old shingles were removed. While Penfolds stands behind their work, a huge factor in the quality of the roof you get is based on the crew. Make sure you ask for Roderick and his team, as they were outstanding.

    Answer from pro:

    Thank you for this wonderful review Steve. You definitely won't have to worry about another roof on your home and I will be sure to pass on your kind words to Roderick. All the best, Shaun Mayhew.

    Reply created 7 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2015

    Re-Roof

    When our roof was in need of replacement, I contacted Penfolds. I was familiar with the quality of work that Penfolds did from another experience, and had no questions about who to call. While you can find cheaper options, the quality of the workmanship, product and service makes it worthwhile. We intend on living in our house for a while, and wanted to make sure we had a good job done. We were not disappointed. At all levels of the process; from the consultation with Jason, to the actual installation headed up by Roderick. Everything was done just right. They took the time to carefully go over the process, provided a solution to resolve a dripping problem on an overhang we previously had and then were able to quickly schedule the project in. The crew was very fast and professional - all done in 3 days! They took pride in their work and showed that they cared about the client. Roderick even came early the last morning to finish up because it looked like it may rain that day. I have no hesitation in recommending Penfolds.

    Answer from pro:

    Thank you for taking the time to write this wonderful review Neil. I am very pleased you received the response you were hoping for and we are delighted to have you as a valued customer of ours. All the best, Shaun Mayhew.

    Reply created 7 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2015

    Roofing

    When we started on the hunt for a roofing company, there were a lot of companies to look through. My husband though, said he wanted Penfold's because they've been around so long and have a really good reputation. When we were hit by that incredible storm that ripped multiple shingles off our roof, I called Penfold's and Michael called us back. He was so helpful and informative. They sent someone to do a repair job while we were waiting for dryer weather and a crew to do the whole roof. The re-roofing went smoothly, the crew were hard-working and conscientious and it was such a relief not to have to worry about it because I knew we could relax and trust the job to be done right. It looks great, we're very pleased, and and will definitely recommend them to others.

    Answer from pro:

    Thank you for your kind words Wendy. Michael has been with Penfolds a long time and I know that he and our whole team work extremely hard to ensure that you feel one hundred percent happy with the work. All the best, Shaun Mayhew.

    Reply created 7 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2015

    Roof

    We are very pleased with the professionalism of the entire Penfolds team. Michael was in touch throughout the whole process and always returned calls and emails promptly. Ron and the crew did a great job. The quality of the roof and of the service was worth the price, which was exactly as estimated. I highly recommend their services.

    Answer from pro:

    We are very happy to have you as a valued Penfolds customer Ed. We appreciate your kind words! All the best, Shaun Mayhew.

    Reply created 7 Apr 2015
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Feb 2015

    Roof

    This is the worst company for customer service. We were having problems with a sky light and with some recent renovations our contractor discovered that the sky light does not have any drainage holes and that there was moisture. We phone Penfold and spoke to someone at Penfold who basically gave us the run around and the last message we received was that we had to go after the manufacture to get them to repair it when Penfold put the unit in as part of our contract when they did our roof . During the time that they were putting in our roof, there was a day that the worker forgot to properly cap the perimeter and that night we had water gushing into three areas of our house. They had the nerve to say that we needed to go after the carpenter even though Penfold had hired this person. Our experience has not been positive and would not recommend this company. Thank you for rectifying this issue. The miscommunication was not on our part but we are happy and satisfied that it will be resolved.

    Answer from pro:

    Hi Sandra. At Penfolds we strive to exceed our customers’ expectations but failed you this time for which we apologise. We always appreciate feedback positive or negative. In this scenario, we must admit fault. We are terribly sorry for the inconvenience we have caused. We are working as hard as possible to rectify the situation. Indeed there was a flaw with the skylight that was installed. It is a custom sized skylight and the manufacturer has claimed full responsibility for this. They have completely re manufactured the custom sized skylight. There was a clear miscommunication from our office to you. You should not have had to contact the manufacturer and for this, we apologise. Prior to you posting this review we were already in contact with your husband, and weather permitting we are scheduled to install your new skylight by no later than next week. (March 2 – 6). There will be no cost to you at all. Shaun Mayhew, Group Sales & Marketing Manager.

    Reply created 27 Feb 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Feb 2015

    Re-Roof

    I just wanted to say that we are very pleased with our new roof. You guys had our old roof removed and replaced with the new one in three days. Just one day before a major lower mainland downpour. It was a really good feeling to be looking out the window at that rain, drinking a warm coffee and knowing that we were covered. Your follow up was great too as your final inspector came by and made sure everything was just right. Thanks.

    Answer from pro:

    Enjoy the warm coffee while the downpours come!! There are many more downpours ahead of us. Thank you for the kind words Joe! Enjoy!! Shaun Mayhew

    Reply created 17 Feb 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Feb 2015

    Re-Roof

    We have been referred by some friends (highly recommended) to use Penfolds Roofing when, we started looking for some quote. We have to admit from Adam, our sales representative, Scott, Michael to the workers, we have been impressed by the level of professionalism. Being available to any questions that home owner would have or any concerns on one of the biggest expenses on your home, we felt confident that Penfolds was the right choice with no hesitation. We choose a metal roof due to our type of roof, the job took 2 days and an half, it was done professionally and the finish product looks amazing. If it is time to change your roof, do not hesitate, Penfolds is the right company to deal with, thank you for your work.

    Answer from pro:

    Gilles and Cecile we thank you for your review. We are extremely happy to have you as customers, and are very happy to hear that you enjoyed your experience. I will be sure to pass this along to all of those involved! Shaun Mayhew

    Reply created 17 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2015

    Re-Roof

    We recently had our ancient, moss covered tar and gravel roof replaced by Penfold's Roofing. Initially we thought we would have to have a torch on roof, as our roof is low slope. We had two estimates for that, and decided to get a third, which was Penfolds. Sean introduced us to a metal roof, which we decided was right for us. Stuart and his crew did a fabulous job with installation and clean up. Weatherguard gutters efficiently installed 5 new downpipes, and we were finished !! Sean gave us a very detailed estimate, so there were no surprises when the roof was finished. That estimate was not the most costly, which was a pleasant surprise. We are very happy with the whole process. Try Penfolds, you will like it !

    Answer from pro:

    Richard and Shelley, I wanted to thank you for the time write this review. Our Ziplok standing seam metal roof is an excellent replacement for an aged Tar and Gravel Roof. I am very happy to hear that you enjoyed your re roofing experience with us. All the best, Shaun Mayhew

    Reply created 17 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2015

    Roofing

    We recently had a new roof on our house by Penfolds Roofing and can honestly say we were impressed. Great service from Sean and the whole crew that worked so hard to get the job done in good time. It was previously a shake roof so was a lot of work to change to a shingle roof but was cleaned up and pristine by the time they had finished. Thanks guys for an excellent job done well.

    Answer from pro:

    Thanks for the kind words Ken & Jean. We are delighted to have you as valued Penfolds customers. All the best, Shaun Mayhew

    Reply created 21 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Re-Roof

    Aproximately five years ago we had Penfolds replace our roof. We had a cedar shake roof that needed replacing but we liked the esthetics of the shakes. With the assistance of a Penfolds representative we picked the rubber eco-roof and we have been extremely happy with the roofing, the installation and the security of having a fifty year guaranteed roof over our heads. Our new roof keeps the house warmer in the winter and cooler in the summer and we have the added security of having a fireproof roof. The roof still looks as good as new and enhances the look of the house. Last Fall we added a shed beside the house and Penfolds were there to assist us in getting the same roofing to match the house and ensure that we were able to get it installed before the bad weather. We would recommend Penfolds Roofing to anyone that requires roofing.

    Answer from pro:

    Time sure does fly! We replaced the roof back in 2008 and still continue to send people to take a look at your roof because it still looks so nice! We always get great feedback. Thank you for being valued customers -All the best, Shaun Mayhew

    Reply created 7 Apr 2015
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