Shipton's Heating & Cooling Ltd

Rating: 4.5 out of 5

Shipton's Heating & Cooling Ltd reviews (160)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2015

    Air Conditioner Service

    Jared C. serviced our a/c unit. He was very professional and friendly and very efficient. He did more work than we expected. His is a good ambassador for you Company.

    Answer from pro:

    Hi Denise! Glad to hear you had such a pleasant experience dealing with Shipton's and our home comfort technician Jared. Thanks for your positive review. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2015

    Annual maintenance for air conditioner.

    The service technician checked all of the issues related to the problem and was very knowledgeable. He knew about the various service plans which I inquired about. We have to rule out one more issue so there will be a follow-up visit by another technician. He was also very courteous. He called in advance to let me know when he would be arriving so I could plan around the visit. I appreciated this. I would recommend this company and this technician. They can discuss the options of replacing parts rather than disposing of an expensive appliance and you don't feel pressured to buy rather than repair, which I appreciate.

    Answer from pro:

    Hi Gayle! We're so happy to hear that you're happy. Thanks so much for your positive review and feedback. If you need anything in the future don't hesitate to contact us. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2015

    Air Conditioner Maintenance

    Nice to see a company Representative show up at the time that was promised. Jared was not only punctual but smiling and polite. My wife and I found him very professional and courteous,and he explained to me exactly what he was checking for. After running checks to see if our air conditioner was ready for summer,he left us with a big smile on our faces,by informing us that our unit was in very good condition and ready for the summer heat. "Shipton's" hire more like this young man, he is good for your business. Vic and Martha McConville

    Answer from pro:

    Hi Vic! Glad to hear you had a pleasant experience dealing with us. Thanks so much for your positive review and feedback. It means a great deal to us. Don't hesitate to contact us if you need anything in the future. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 6 May 2015

    furnace;A/C & hot water tank

    Have just read Stephanie's posting. My experience was a few years ago but I too experienced the exact same problem with the hot water tank. Shiptons, you need to improve on the promise you make at time of purchase to scrap the tank @ Reliance depot. In fact would advise new customers to have it written on contract and not pay the remaining balance until the ticket number from Reliance depot obtained.

    Answer from pro:

    Hi M. We're deeply sorry there were issues with your hot water tank return a few years ago. Had you called us to inform us of your frustration we would have done everything in our power to guarantee that you were completely satisfied. We'd still love to have you back as a Shipton's customer. Feel free to call us anytime with questions or concerns. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2015

    Air Conditioner Maintenance

    Mark R arrived for scheduled appointment to do annual maintenance on the AC. All was found to be in great working order. Mark, as usual, is a professional and very personable. He is an asset to Shipton's Heating and Cooling.

    Answer from pro:

    Hi Evelyn! Thanks so much for your positive review and business. So happy to hear you had a great experience dealing with Mark. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 22 Apr 2015

    Furnace, AC and Water Tank

    I purchased furnace, AC and a water tank. It was written on my contract that Shipton's would return my current (2014) water tank to Reliance. They instead claim to have "scrapped it" because they couldn't reach us to get a Reliance return number? In the end, after receiving some collections calls from Reliance, Scott Shipton stepped up and paid the $1,250 to Reliance to cover the cost of the lost tank. Aside from the confusion with the tank, the service was good and we're happy with our new furnace and AC.

    Answer from pro:

    Hi Stephanie! We'd like to apologize for the confusion with the hot water tank. I'm happy that we were able to sort things out in the end and that you were completely satisfied. Thanks for your feedback, and your business. If you need anything in the future don't hesitate to contact us. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from Jessie
    Rating: 5 out of 5
    Review left on 21 Apr 2015

    New Furnace and A/C Installation

    We had a fantastic experience having our new system installed by Marty at Shipton's Heating & Cooling. Marty and his apprentice Mike arrived right on time, which I always appreciate. They were friendly, and very respectful of my home (including my baby and cat!). Marty explained everything that needed to be done, and did it within the time frame that I was expecting. When they experienced a problem with our electrical, Marty called in one of his colleagues to make sure that everything was fixed correctly and on time. They were very careful and tidy. Marty is very professional and genuine, and took the time to ensure that I was happy with everything they had done for me. I would recommend Marty and Shipton's to anyone! Thank you Marty and team!

    Answer from pro:

    Hi Jessie! Thanks for your feedback and positive review. So happy to hear that Marty and Mike did an amazing job. If you need anything in the future don't hesitate to contact us. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2015

    Furnace Installation

    Nathan was very helpful and accommodating. His work was professionally done and explained to me what was needed. Rob was very quiet and did his work with very little discourse. There was no question of his capability. I am very pleased with the performance of the furnace installed.

    Answer from pro:

    Hi Lloyd! Thanks so much for the positive review and your business. Looking forward to doing business with you in the future. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2015

    Furnace Service

    Jim Berney from Shipton's Heating and Cooling was great! He was very friendly (even with our dog and cat) and explained everything he was doing to check our furnace. Jim explained things in a way that made them easy to understand, answered my questions and gave good advice to prolong the life and efficiency of our furnace. I am so glad we purchased our furnace from Shipton's!

    Answer from pro:

    Hi Sharon! So happy to hear that you're happy! Thanks for your positive review and feedback. If you need anything in the future don't hesitate to contact us. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2015

    New Furnace and Air Conditioner Installation

    Sharron and I would like to express our sincerest gratitude to Nathan and Rob who skillfully installed our new furnace and air conditioner. Both gentlemen took time to respond to our questions relating valuable information and positive suggestions. Upon completion, they competently explained the details of their work demonstrating a wonderful sense of pride and workmanship in a job completed. We are certainly appreciative of their diligent efforts and professionalism demonstrated throughout the entire process.Thank you so much Nathan and Rob for a task completed with expertise and precision.

    Answer from pro:

    Hi Bill! Thanks so much for your positive review. I'm so happy to hear about the company pride our employees displayed during the installation. If you need anything in the future don't hesitate to contact us. Kindest regards, Thomas Shipton

    Reply created 14 Jul 2015
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