Thermo Bilt Windows & Doors

Rating: 4.6 out of 5

Thermo Bilt Windows & Doors reviews (211)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 8 Mar 2012

    Changed the windows on our house

    We were recommended this company by our neighbours. They have decent installers and for the most part they are on time. The problems are with their service department. They don't really have one. For such a big job and price tag, i would recommend a larger company. Their service department are the installers going back to fix things. They are really nice, but busy...We have been waiting 2 years for repairs and attention.

    Answer from pro:

    Thank you for your review. We work very hard to give the best customer service for purchase, installation and service calls on the occasion they are required. We did a service call for Mr. B of Thornhill recently and I believe this is a review from him. We regret that it took a few months to schedule this appointment because of repeated scheduling conflicts with the client. We decided to send our technician back to perform a cosmetic touch up even though it was not associated with the window installation. Customer satisfaction is top priority for us and we hope Mr. B enjoys his new windows.

    Reply created 14 Mar 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Feb 2012

    windows

    Terrible customer service by office and service people. The noise level from outside is worst that it has ever been. my old windows were much better. They only care to sell you windows then tell you to contact CMHC and your warranty does not matter. I would advise to stay clear of this Co.

    Answer from pro:

    We are very sorry you feel this way about our business. I believe that this review is from Jean P. of Scarborough and I would like to address these concerns. This client had a question about condensation on the windows and the noise level. We addressed your concerns ASAP. We even triple checked it sending not just the owner of Thermo-Bilt but also the owner of the factory to ensure the installation was done correctly, after the installer who did the first service call didn't find anything wrong. The concerns about condensation are not a warranty issue and is a standard concern with all types of windows. The government is aware of this and that is why we gave you the website where you can get more information on how to address this concern. We intended this to be helpful and are sorry that you feel we were not heading your concerns. Regarding the noise it should be noted that you are located a few meters away from the main highway. After triple checking our installation we couldn't find any problems, unfortunately there is noise that can be heard since the windows are not completely sound proof. We are sorry we can't be of more help and wish you all the best.

    Reply created 20 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2011

    Replaced three windows + capped all frames in aluminum

    We called several places, and chose Thermo-Bilt. Thermo-Bilt was not the cheapest or most expensive, but they were the most professional people we dealt with. They came, discussed our options and worked well within our budget with amazing quality results. When they came and did the job, they were quick, and even after the job was done they cleaned up every little bit of mess they made. We were really impressed with the workmanship and professionalism of this company and would highly recommend them to anyone if asked.

    Answer from pro:

    We are pleased with your review. We are glad that the professionalism and workmanship of our crew was greatly appreciated.

    Reply created 14 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2011

    Installed new bay window, dining room window and new front door and screen door.

    I want to thank the guys who installed my new windows and doors cause they did an amazing job. The installation was very professionally done and the guys cleaned up any mess. I love my new windows and doors and would highly recommend Thermo-Bilt. Their expertise is second to none and their prices are very reasonable too. I've had more than one neighbour comment on how awsome the new windows and doors look. I can't wait for winter as there will be no more drafts! Thanks so much Doug, Dave and Dave for going above and beyond the call of duty to get the job done right. Mary

    Answer from pro:

    Thank you for taking the time to review us Mary. The windows and doors you selected are an excellent compliment to your home . We wish you all the best for a draft free winter.

    Reply created 14 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2011

    Windows

    To whom it may concern I would like to commend you on your excellent product and efficient installation team. They did a great job and were on time and work all day and made sure that everything was clean before they left. I really appreciated to professionalism from the sales quote right down to the clean up at the end of the job. They even looked over the laneway for left over screws and any missed garbage. I would have no problems recommending your installation services to anybody looking for new windows. I hope we have the room in next spring’s budget to replace our basement windows. When ever this project has the funding we will be making a call. Thank you again to all your team. Mr. Jeremy Soikie 5 Leora Court Richmond Hill, On L4C 7N6
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2011

    window replacement

    I needed a Bay style window replacement prematurely due to shoddy workmanship and quality. Thermo-bilt windows was recommended to me by a friend and I couldn't have been happier. They were professional, punctual and their workmanship was top notch. The job they did for me was excellent and I would recommend them with absolutely no reservations.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2011

    New window and door installation

    My neighbour had gotten new windows installed from Thermo-bilt windows and they were really happy about their purchase and the service and quality they received from thermo-bilt last year. So I decided to give them a call and was presently surprised at the way the sales guy took his time with us to get us the best deal and quality for the budget we were working with this year. We also got the job done when they said they would do it on time and the installation looked great, they also did a great job cleaning up after themselves as well. I highly recommend them to anyone looking for a honest window company with fair prices.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2011

    Change wholehouse windows

    The salesperson, Steve Mercer, is very professional and very responsive during the whole process from beginning to end, including after installation support. Very nice windows and we are very happy. The installation team was good and clean and very polite. I will recommend and have already recommended two of my firends to get windows from them.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2011

    replaced windows in our townhouse complex

    Steve from Thermo-bilt Windows was professional and the work was very satisfactory and carried out on time and within budjet. The service was excellent. The instalers new what they were doing and worked around our time frame. I would recommend this window company to anyone who wanted a great job done with secure results, for a very fair price.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2011

    Chnage All Windows arround the house

    I just want to give this comany for the great work and also Fast with great qulity .they change all windows in just one day and the customer service was more than great ................WAY to go to folks .I am recomending this comany to all . Cheers, Ramin
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