All reviews (505)

I join the maintenance program for the services on my furnace and heat pump. The service mechanics are polite, courteous and on time They do an amazing job and explain everything they have done Would highly recommend this company for their services

Great service. Knowledgeable, friendly staff. Returned quickly to make an adjustment. Technician was really informed and helpful.

I am very happy to recommend Emanuel, the Maple Air technician, who inspected my furnace today. Not only was he very polite, but also knowledgeable and willing to answer all of my questions. Maple Air installed my heating and cooling equipment a few years ago, and I am pleased with their follow-up service and maintenance. This is a trustworthy company!

I installed a dual heat pump two years ago And a single heat pump in another area. Home has 4 3 units total New dual system approx 10k Follow up is this companies strength. I joined annual maintenance program at approx 60.00 monthly. Neil has serviced the units and does an amazing job. He is punctual, courteous, and knowledge. Farzad sold us the units. Great followup. Everyone is super professional. I highly recommend this company and its maintenance program.

Maple air has an exceptional service. From the start to their maintenance. Their Customer Service team is very kind and responsive and their Technicians are respectful. We kept their monthly maintenance package for this reason. Trustworthy team. 100% recommend their business to others.

Neal did an excellent job cleaning my air conditioner unit. It hadn't been cleaned since before I moved in, and I'm relieved to know I'll breathe clean air this summer. He was thorough and professional. I suggest confirming with the company at time of booking whether you need maintenance or a deep clean, as the deep clean requires a longer appointment.

Hamid is very helpful, checking the humidifier filter while checking the furnace filter. He comes back to replace both filters the following day after checking the type of filters required. He also explains how to monitor the humidifier, which I appreciate a lot.

It is not a trustable company, just making different issues to make more money. Spe 12th, 2020, they charged more than $20K installed 2 systems for me. Aug 26th, 2022, one systems outdoor unit flipped over by the wind, please see the photo. They didn't screw the unit on the ground. Its under the 2 years warranty. They fixed it, no charges. Oct, 2022, another system showed P6 error on all the wall units. My tenant called Maple Air on Nov 12 2022, and Maple Air sent some one to check the system, said the freon was low, and they said it was not the installation issue, we have to pay them to fill the freon. Right after 2 years, the freon was too low to run, is it normal? They charged $140+HST for this service to take a look. May 26, 2023, after being delayed many times, they came. They said they refilled the freon, but the system still doesnt work. They need to order the parts. They charged $1100+HST for this service for the issue NOT fixed. I didnt pay them, because the issue not fixed yet. Should I pay them? And then, it was a nightmare, contacted them many times, and they just keep said still waiting for the parts. My tenant asked for free rent just because had no cool air; Maple Air just kept no showing. Mar 20, 2024, Maple Air still just doesnt come. I posted a poor review on Google. They contacted me very quick, and arranged a quick service. The technicians were nice, but, unfortunately, they still didnt fix the issue. They charged me $500+HST for the issue NOT fixed. Apr 27, 2024, Maple Air contacted me to let me pay $1600+HST for the last 3 NOT fixed services, and going to charge another $405+HST for the next service. I paid $10K for a brand-new system. Right after 2 years warranty, Maple Air kept adding up the service fee to more than $2K+HST but did not fix the system. They said I have to pay them asap, otherwise, no more service can be booked. My system is still dead, should I pay them $1.6K+HST before the next service book?

After calling Maple Air, a service call was arranged very quickly, staff on the phone very helpful. The technician Hamid was very thorough, answered our questions and gave us good advice. Very good service.

I would like to thank 2 excellent technicians . They did amazing job in the installation of our Heat Pump. They spent all day without break and lunch to complete their big job in the same day. ..I called Maple Air 1 time to help me how to set the permanent temp and got help within a day. So far it has been working very well. Van