As for most, 2020 is a year we’d like to trash..
..and start it all over again.
Challenges have been many, but we’ve adapted nicely. And, despite the current heat wave, all was going pretty well - even got a chance to have our daughter & two grandsons visit for Father’s Day - respectfully, at a decent physical distance.
By days end, we noticed an odd tone coming out of our A/C unit, even though the system was circulating homes air & dehumidifying, too.
After going through some obvious checks, I decided to “reboot” the system by powering off. Upon restart, the controller indicated that it had total communication.
But, still a problem with the outdoor unit.
So, tried a another, better “reboot”, which included the breaker panel switch. And, after a 5 minute break & a good hosing down of the A/C unit, I “restarted” the system with a better result, but still no effective cooling, just dehumidifying.
However, under the circumstances late on a Sunday night, we were grateful for that & our furnace’s blower motor fan circulating the home’s air.
It was time to contact High Efficiency, with a “heads up” email to their Senior Service Technician, Jason - who has been of great help to us in the past.
Knowing that he lived in our general area, we called him Monday morning in hopes that he might be able to drop by at some point soon in his busy day.
Thankfully, head office gave him the green light to visit after concluding the day’s first job. And, he was at our door about an hour later - fully complying with COVID-19 protocol, from start to finish.
As always, Jason welcomed my observations, and after a few logical questions he checked out the faltering unit - recognizing quickly the improper sound & performance.
He checked the A/C unit’s capacitor - began his tests after pointing out the well worn & altered shape of the capacitor.
After a quick trip to his truck he returned with a new capacitor, tested it and replaced it within a few minutes.
We were up & running and he had another happy “cool” customer.
I’ve heard it said that the strength of a “Brand” is their Customer Service and Jason is obviously an integral player in High Efficiency’s successful story.
Added bonus: we got to our granddaughter’s very important 5th birthday party on time in the early afternoon!
A happy ending.
So, thanks again, Jason.
Much appreciated, sir.
