High Efficiency Cooling & Heating Inc

Rating: 4.9 out of 5

High Efficiency Cooling & Heating Inc reviews (615)

  • Review from Maxim Rakov
    Rating: 0 out of 5
    Review left on 15 Aug 2019

    They’ve been trying to fix my AC for three month

    compressor in my ac unit went completely off and I called them hoping they can fix my problem. They sent the technician who recommended to repair the compressor and I agreed to proceed with their recommended action based on the report. Btw, I paid almost $500 for their report. Technician showed up with the new compressor but apparently compressor wasn’t new and after installation it started making a terrible noise. A week later technician showed up with another replacement that turned out to be a broken one as well. On his first attempt the compressor was installed and technician disappeared after installation. Unfortunately the compressor was fine but ac still didn’t work properly. So i had to call another technician who showed up, advised me that the unit cannot be replaced and promised to come back with the spare part that will fix the problem. I haven’t heard from him ever since (it’s been 3 weeks already). I am extremely disappointed about this service and the outcome. They were back and forth with this issue for almost three month and turned my life into a living hell. DO NOT TRUST A SINGE WORD of advertising this company is trying to display on their website.

    Answer from pro:

    We do apologize for your experience with the AC repair, and we would like to put things back in the proper perspective for you: Upon our 1st visit to your service call on 9 Jun ($120 + HST for diagnosis fee & additional $250 + HST for the report you requested), we noted that your condo AC unit was already obsolete and regrettably, the manufacturer/supplier were unable to provide prompt/effective support: after your eventual confirmation about the compressor replacement on 4 Jul, we had multiple service visits to your unit coz the new compressors supplied to us were wrong twice by the supplier (BTW, we have already lodged our complaint to them at working level). The compressor replaced in our 4th visit to your unit was finally the right one after all. To date, we have not yet received your confirmation on our last part replacement quotation for a separate issue that we sent you on 6 Aug, thus this has put your repair on hold. As a matter of fact, we have been proactively handling your latest repair request even before your confirmation by communicating with the supplier to make sure the correct parts required are available ASAP. In any event, we look forward to receiving your prompt confirmation on the part replacement quotation so delay no more!

    Reply created 15 Aug 2019
  • Review from koko kyi
    Rating: 5 out of 5
    Review left on 14 Aug 2019

    Very efficient and professional service

    High Efficiency Cooling and Heating Ltd. did very good jobs of installing a large HVAC unit and a small air conditioner at our temple. The crew was very efficient and professional in doing the work. Charton, the sales coordinator, ensured that all the work was carried out in a timely manner and cost effective manner.

    Answer from pro:

    Thanks Koko for your compliments! Our team thanks you for the business and trust. It has been our pleasure to provide your temple with excellent works!

    Reply created 14 Aug 2019
  • Review from Ken Lee
    Rating: 5 out of 5
    Review left on 13 Aug 2019

    Heating, cooling maintenance

    Friendly and knowledgeable, called ahead of time and showed up on time. Made recommendations based on information that was clearly articulated. No pressure to sell. Worked until the job was done.

    Answer from pro:

    Thanks Ken for your 10 stars!

    Reply created 13 Aug 2019
  • Review from Robert Lai
    Rating: 5 out of 5
    Review left on 9 Aug 2019

    BEST Customer Service in the Business - Blower Fan Problem

    2nd Time I dealt with HE, and WILL ALWAYS be HE in the future. From Sales, Management, Knowledge in the industry to Customer Service are all BEST in it's class. Also, everything is CLEAR and no hidden or unexplained process and fees. I'm an IT guy and they have a pretty good process in computing and processing their jobs/work. So you don't feel like you're dealing with a "Shady" company. Charton and Rick would be your best contact for any product related questions and even if there are any services you need! Charton and Rick will go above and beyond to help their customers, trust me, when you talk to them, you'll know. I had a problem with a blower fan motor and they were able to fix it for me within 7 hrs ! - that includes: Coming in to check the EXACT problem and ORDERING the REQUIRED PART, GETTING the part and COMING BACK to install the part. Even with A/C working, without the blower fan, there is no A/C and it was hot as hell during summer ! Lastly, I want to mention they have a team of professional technicians. One of them is Harry, and he was the one that helped me out. Harry's skill and knowledge are not something you can find on Youtube. So that tells you the true Master, "Si Fu" or sensei do not upload videos on Youtube. Trust me I did my share of research to understand what's going on with my problem before calling HE for help, I'm the type of person that like to understand the problem, or try to at least. But when Harry came, you know right away he's on a whole new higher level in terms of skills and knowledge, it's nothing like you seen on internet - which are average at best, you will understand when HE tech comes to your house. So that means, you can rest assure HE can get the job done for you properly and definitely have peace in mind the work is done right at very reasonable cost. They offer the best advice and service, period.

    Answer from pro:

    Hi Robert, we love your 10 stars review so much that we always check back for motivation! Hope your AC is running as good as it should be, and please take care & stay safe!

    Reply created 18 Jun 2020
  • Review from mork49
    Rating: 5 out of 5
    Review left on 2 Aug 2019

    A/C Diagnostic and Repair

    Their tech (sorry I didn't catch his name) came out to fix a recurring problem with my A/C unit. Within 15 minutes he diagnosed and repaired the fault. He also gave me some very good information regarding my furnace. Overall, a job well done!

    Answer from pro:

    That was Harry! Thanks for your 10 stars!

    Reply created 6 Aug 2019
  • Review from Allan Foo
    Rating: 5 out of 5
    Review left on 2 Aug 2019

    Air Conditioner Carrier

    I called High Efficiency when my AC stopped working at 11 pm on July 31 and Harry of Hugh Efficiency showed up at about 11 am the next morning. He is very courteous and knowledgeable. After he determined the circuit board has no sign of power, he contacted his office to get a new part from Carrier as soon as possible. I am very pleased with the service so far. Harry will come again when he has the part.

    Answer from pro:

    Thanks Allan for your 10 stars to our Harry! We will reach out to you again as soon as we receive the new part from Carrier!

    Reply created 6 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2019

    New Furnace.

    I am extremely satisfied with the service I received from High Efficiency Cooling and Heating Inc. From the outset, Charton was amazing. He was respectful of the fact that it was cold outside and I did not have a furnace that was working. He attended my home on a Sunday and was punctual. He respectfully explained the options to me and also explained to me how the rebate programs work. I found that Charton was very knowledgeable and had good customer service skills. The installation technicians were professional and did a fine job and cleaned up afterwards. Before and after the installation, whenever I called Charton or texted him, he responded right away. I am very pleased with the service I received. Thank-you Charton.

    Answer from pro:

    Thanks Ahmed for your 10 stars to our Charton!

    Reply created 6 Aug 2019
  • Review from Everaldo Da Silva
    Rating: 5 out of 5
    Review left on 29 Jul 2019

    Hvac and AC instalation

    I had a great experience With this company . Extremely professional and the workers were very friendly, pontual and knowledgeable . I would definitely recommend this company and I would definitely work with them again.

    Answer from pro:

    Hi Everaldo, thanks very much for service and review. Stay Cool

    Reply created 30 Jul 2019
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 5 out of 5
    Review left on 28 Jul 2019

    Air Conditioner Installation

    My experience with High Efficiency Cooling and Heating was nothing short of outstanding. I was privileged to have Charton, who was extremely knowledgeable, professional, and patient. He took time to explain the different air conditioners thoroughly, making sure to discuss the prices, discounts and installation for each. The team of installers promptly arrived the following day to install our new air conditioner. They were friendly, respectful, efficient, and thorough in their work, which was much appreciated. Charton went above and beyond to follow up with the installation in the evening to ensure that everything was done properly and up to his high standards. All in all, I would recommend High Efficiency Cooling and Heating without hesitation to my friends, family, and neighbors.

    Answer from pro:

    Thanks for buying Carrier furnace and ac from high Efficiency, very glad to know you are happy with the service.

    Reply created 30 Jul 2019
  • Review from Kim Yeung
    Rating: 5 out of 5
    Review left on 26 Jul 2019

    Fast friendly service

    My AC stopped working in a hot Wednesday afternoon. I call these guys and Jason came next day around noon time. My AC is still under warranty and the replacement part was covered. I only paid for the labor. And since he is here he did a thorough checkup and cleaning. He’s friendly and knows everything. He explained how important it is to maintain the machine. I recommend this guy. I’ll give him a call if the system breaks down again. Well I hope they don’t break down.

    Answer from pro:

    Hi Kim, very glad to know your ac get fixed.

    Reply created 30 Jul 2019
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