High Efficiency Cooling & Heating Inc

Rating: 4.9 out of 5

High Efficiency Cooling & Heating Inc reviews (615)

  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 10 Feb 2018

    Furnace Installation

    Our Furnce broke down on one of the coldest days of the year ( a Saturday), we left a message with the call centre and Charton had called us back within 2 hours, he was at our house a couple of hours later, the next ( Sunday) day we had our new furnace installed by mid day and had heat back in the house. Great service, right from the initial phone call to and through the installation process. We had a minor problem that Charton and his team took care of without missing a beat, very professional people and company to work with.

    Answer from pro:

    Hello, Thank you very much for choosing High Efficiency Cooling & Heating Inc. to install your Carrier furnace. It is great to know you are happy with our service~ :) May you need anything in the future, please do not hesitate to contact us! Regards, Bella

    Reply created 16 Feb 2018
  • Review from kevin Y
    Rating: 5 out of 5
    Review left on 9 Feb 2018

    heating replacement

    they worked great with care, explained things very well, thinking for customer and tried to help us saving on money

    Answer from pro:

    Hello Kevin, Thank you for your review. We are glad you like our service and installation. Regards, Bella

    Reply created 16 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2018

    New home furnace replacement

    The service time was set up quite quickly; service men were experienced and friendly; job was done neatly and clean.

    Answer from pro:

    Dear customer, Thank you for your good review. We are glad you like our service. Regards, Bella

    Reply created 16 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2018

    HVAC INSTALLATION - A High Efficiency Carrier furnace AND Carrier Performance AC

    Tha Sales associate named Charton was very knowledgeable and professional in his field ,who explained the product line in detail . The quality of the work was excellent. I highly recommend them .

    Answer from pro:

    Hello Geroge, Thanks so much for choosing us to replace your Carrier furnace and air conditioner. Very glad to know you are happy with our installation. I will pass your praise to Charton and the installation team. Regards, Bella

    Reply created 16 Feb 2018
  • Review from Mike Hoang
    Rating: 5 out of 5
    Review left on 18 Jan 2018

    Furnace replacement

    Rick was quick to response, even during long weekend holiday season. Installers came and did their work quick and professionally. Furnace working great, would highly recommend.

    Answer from pro:

    Hi Mike, Thanks for the business and the review, We will keep up the good work! Rick

    Reply created 21 Jan 2018
  • Review from Customer of High Efficiency Cooling & Heating Inc
    Rating: 2 out of 5
    Review left on 17 Jan 2018

    Furnace Replacement

    The sales person is very good but the installation was not good. Some of the technicians are not well trained. Installation was done without following the instructions. An important part was not installed, the air intake and exhaust pipes outside were not done properly, the thermostat and electronic air cleaner were not wired correctly. It took them many trips to get all the things fixed. Most home owners would not have known about this and would have accepted the installation without knowing the installation has many problems.

    Answer from pro:

    Hi Dear Customer, Could you call the office? we don't have your info in record. Thx

    Reply created 21 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2018

    Cooling and Heating system

    The sale person Charton and engineer Lu did an excellent job. We really enjoy the service from Hgh efficiency cooling and Heating Inc very much. We are 100% satisfied their service. I will strongly recommend my friend to this company.

    Answer from pro:

    Hi June, Very glad to hear you like our service, we will pass your words to the team and keep up the good work. All the best to you and your family. Charton

    Reply created 15 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2018

    Furnance and AC

    The sales manager Charton is very helpful and knowledgeable. He explained clearly the installation process and the energy rebate calculation. The technicians arrived on time and did a good job in installing the furnace even under extreme cold weather. I am very pleased with the work and arrangement overall.

    Answer from pro:

    Hi BERNARD, Thanks so much for choosing us to replace your Carrier furnace and air conditioner. Your trust will motive our whole team to be the best! Regards Charton

    Reply created 15 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2018

    Furnace replacement

    Professional from start to finish. Competitive pricing. Installers on time, polite, fast, efficient. Thank you.

    Answer from pro:

    Dear customer, Thank you for your review. We are glad you like our service and installation. Regards, Bella

    Reply created 16 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2018

    Furnace and AC replacement

    Hired Mr. Teng team to replace my old Lennox furnace and AC with brand new high efficiency Carrier units. Excellent furnace functioning and great comfort in the entire house. Bill is much less like before.

    Answer from pro:

    Hi Viorelsandor, Thanks so much for choosing high efficiency to replace your Carrier furnace and air conditioner, it is a great honour to work with you, feel free to give us a call if you have any hvac needs. All the best to you and your family. Charton

    Reply created 11 Jan 2018
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