We're genuinely sorry to hear about your experience, and we apologize for any inconvenience you've faced. At Verdun, we take pride in our commitment to quality products and installations, and we always strive to ensure customer satisfaction.
First and foremost, we appreciate your feedback. However, we were unable to identify the specific order or customer from your anonymous review, which makes it challenging for us to investigate and address the issue promptly. We'd like to assist you in resolving this matter and ensuring that your concerns are addressed to your satisfaction.
To better assist you, we kindly request that you reach out to our service department directly with your order details or any relevant information you can provide. This will enable us to swiftly identify the problem and work on a solution tailored to your specific situation. Rest assured, we take all customer concerns seriously and will always stand behind our work and our warranty commitments.
Reply created 31 Aug 2023