Verdun Windows And Doors reviews (1710)

I would like to register a formal complaint against Verdun windows. My experience with them unfortunately has been a nightmare. While Verdun has formally acknowledged all the issues and apologized, they refuse to make any concessions to address the situation. I was hoping that through a number of subsequent emails, that Verdun would “make it right” as they indicated. To date ….other than acknowledgements, apologies and promises… Nothing has been offered by Verdon to arrive at a mutually acceptable agreement. A partial payment has been made contrary to the ticked paid box . While formally submitting this complaint with BBB , I did notice that I am not alone registering a complaint against Verdun…..there are 25 other complaints filed in the last 3 years with only 6 resolved in the last year !!! I don’t know about the specifics within Verdun .…whether they grew too fast or not….but what once was a reputable firm….in my case, has been a frustrating experience as Verdon has no concern of the impacts on their clients….and no apparent concern over their reputation in the community. In retrospect, I believe I made a mistake giving Verdun the contract. Had I gone with the other firm, I would be $2,000 richer….with a lot less grief !!! I advise others to think twice before entering into a contract with Verdun……which I believe is a total shame as it is a local firm, providing local jobs in the midst of a pandemic. History: Please let me provide you with a quick overview of my experience with Verdun Windows to date : Right after I signed my contract on July 30, 2020...I had a change of heart in terms of which credit card I had used for the down payment. I called the sales rep to make the change and left a voice mail. As I didn't receive a call back ...I had to call the office directly (the next day I believe) to make the change. After my second measurement, I was given two options as to how to have the windows installed. I chose to have my 60+ year old frames replaced. The sales rep (that I have never heard back from ) texted a number of times trying to persuade me from that decision. I finally had to ask to speak to the gentleman, who actually took the second measurement, accepted my decision. I still don't understand why the sales rep would get involved with installation details. My position has always been to have the windows installed before the cold weather sets in...(contract signed July 30, 2020). As such, I was somewhat concerned with a two day install scheduled for Nov 18 and 19, 2020.....at which time, 8 of the 11 windows were installed. A subsequent installation date for the remaining three windows was scheduled for Nov 27, 2020. Two of the three were installed, at which point, I was notified that the third window was incorrectly manufactured. I wasn't going to report this, but all things considered, I feel I do need to register this ...just to provide you with a fulsome picture of my Verdun experience: The clean up was NOT what I expected. Insulation and debris was left in my front garden as well as a large piece of sharp flashing left in my driveway, which I fortunately found before driving over it. In terms of cleaning the windows, the following morning after the install, I did notice that the new windows were certainly not properly cleaned (the team did clean them....but it was dark so not their fault )....but the end result is that I had to climb on a ladder and clean them the best I could. Due to the removal of the old windows, substantial damage was done to the wallboard which required significant repair on my part. I realize that I was responsible for the repair, but was surprised at the extent of the damage and in turn the level of repair. Subsequently, the installation for that third and last window, was scheduled for Dec. 14, 2020 at noon....only to be cancelled 30 minutes prior to the installation (11:30 AM)....of course, after I moved all the furniture. That cancellation was unbelievably due to the fact that the remanufactured replacement window was itself, incorrectly manufactured again….and no one noticed !! Now I am being asked, if I am available for the installation of that last window on Jan 27, 28 or 29th 2021 ...more than two months (69 days) after the original install date of Nov 18 & 19 !! Please understand that I chose Verdun Windows due to the fact it is a local firm, manufactures the product locally, thereby providing local employment (all that much more important during a pandemic) as well as their good reputation in the community. In addition, I had (have) a documented estimate for the replacement of the same windows for $2,000.00 less !! As it currently stands .....I honestly believe I made the wrong decision. In turn, I formally asked that this situation be escalated internally, so that a mutually acceptable resolution can be reached. Response from Verdun: Good day Mr. XXXXXX I would like to start by apologizing on everyone's behalf regarding your present experience. In terms of your concerns I can assure you that we are doing all we can in terms of logistics to complete the installation as soon as possible. I am sure you understand that our present workforce is only at 70% due to health restrictions with many of our employees. It saddens me to hear about the method of installation conflicts and it is always expected to have our representatives lead the project accompanied by our remeasure technicians to assist. In regards to the cleanup we sincerely apologize for leaving debris behind. Returning in January we will ensure to do the rounds and clean the windows. It also saddens me to hear we had to cancel your last appointment on the 14th. In some cases our scheduled days do not go as planned. We do appreciate your patience and understanding regarding this delay. At the present time our next available date remains on January 27th to return for the window. Thank you for making this installation possible.

I had great and careful installers who went above to explain what they were doing at each step. It was a big project and they took extra care even though it went beyond the scheduled time - they didn't rush the job.

We had a new front door and a laundry room window delivered and installed by Verdun in early December. A highly qualified team of technicians completed the work in a timely and professional manner. Once the install was completed, we were briefed on the functioning of the door and asked if we had any concerns. There was a very minor issue with the door and the repair was booked and completed quickly and efficiently. We are extremely pleased with the overall experience and we will definitely call on Verdun for any future window replacements for our home.

The installers showed up and did an excellent job on the removal and install of the door. They were very courteous and made sure that we were satisfied with the installation before they left. They made sure to clean up any debris from the install. I would recommend Verdun.

Rep explained every step before signing contract, plenty of notice given before installation date and installation crew went above and beyond to get the job completed correctly and efficiently and earlier than expected

Very professional, efficient team. Arrived within given time length left within the hour. Area and garbage was all cleaned up. This was the second time purchased all windows replaced 2 years prior. Would definitely get windows from them again.

Good quality product. Efficient install once the door finally arrived. COVID 19 supplier issues did cause a long delay between ordering and final delivery. Basement windows were done first without delay

Joe came after I called with respect to a broken mechanism in my kitchen window. We quickly realized that Verdun was not the supplier of my windows (they installed my doors), and even though they didn't install the window, they repaired it for free. The technician didn't want to leave me stranded with a freezing cold kitchen. Now that's customer service!! Thank you so much

I ordered whole house 10 windows and one patio door at 2018. Around 15k. They installed very well. At end of 2020, I found one big window at dining room can't be locked well. I called for service. They booked schedule to fix it. Their employee came on time, fixed it professionally and kept my dining area clean. I appreciated it. I am grateful I choose them.

So we’re supposed to show up betw 7-9am, showed up at 4pm without any notice. Job was supposed to be done end Oct, was completed end Nov (Covid sure but could have fit in a 1 window install). The installers were very good, polite, took off their footwear b4 entering and seem to have done a quality job.